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“Friendly Staff” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Flagstaff

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DoubleTree by Hilton Hotel Flagstaff
3.5 of 5 Hotel   |   1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)   |  
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Ranked #12 of 65 Hotels in Flagstaff
Flagstaff, United States
1 review
“Friendly Staff”
4 of 5 stars Reviewed July 13, 2014

As a frequent traveler, it was refreshing to experience friendly, genuine, personnel. From teh front desk to the maid staff, everyone was friendly and smiling. In addition, the beds and rooms were fantastic. Had a great night sleep in a clean room. Thank you!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 15, 2014
Thank you for the review! We are pleased to provide friendly, gunuine service!
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767 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

This was our stop on our road trip to Las Vegas and back. We were celebrating our 35 anniversary. I am loyal Hilton Honors user and I really appreciate the hospitality and the quality or our stay. I will definitely recommend the hotel. The Doubletree provides a great opportunity to relax and just enjoy the night without interruption. Thanks for a great stay

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 15, 2014
We're so pleased your trip was memorable! Thank you for the feedback and congratulations on your 35th wedding anniversary!
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1 review
5 of 5 stars Reviewed July 12, 2014

customer service was great from moment we walked in the door. When checked in they gave us chocolate chip cookies. They were good. The room was very clean, big and comfy. Internet was fast.this is a good place to stay. If you join there reward program you get free breakfast. Our waiter was really nice too. Good service.

Room Tip: Join the hilton honers club.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 15, 2014
Thank you for the 5-star review. We truly appreciate the feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Las Vegas, United States
1 review
5 of 5 stars Reviewed July 9, 2014

Having blundered my reservation, I had booked the rooms on the wrong dates, the folks at the hotel were so kind. Audrey at the front desk and the manager Anesthesia Lawson were understanding and helpful. They gave us rooms at a better rate than the original booking and helped me receive a refund for the original reservation saving me $300! They really handled me well without making me feel stupid or acting put out by my mistake.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 10, 2014
So glad we were able to help! Thank you for the post!
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Ramona, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 9, 2014

We called the hotel on our way from the Grand Canyon and they gave us directions to the hotel. Were very helpful when we arrived, providing us with numbers for local pizza places for the kids. and overall very helpful

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 10, 2014
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2014

Here do I start? Don't usually complain but this 3 day stay was not good for this hotel chain. First was standing back from the counter to check in and someone just walks right up in front of me and said Honors member. I said me too and wait your turn but the front desk person just ignored the whole thing. Hair in bathtub, 1/2 tube of shampoo. (used?) No coffee or cups both days, Ice bucket left out where I had it and not cleaned. Much more. To much to write in this review. Anyway I will never stay at this property again! Sorry.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, General Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 17, 2014
submitted on behalf of Michael Rock, General Manager

Please accept my sincere apologies about your recent stay at our hotel. I have addressed these concerns with my Front Office Team as well as my housekeeping team. We appreciate your comments and concerns and I would like to apologize for our service failures and to resolve this to your satisfaction. The hotel is in the process of following up with this guest to get additional information and to resolve to their satisfaction.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel was wonderful! Staff was amazing - friendly and professional. Housekeeping staff was very accommodating to our schedule and our room was always clean and neat. The bed was so comfortable with down pillows! Adjoining restaurant riveled any 5 star restaurant. Breakfast was great and dinner amazing. There is nothing to dislike at this hotel. We'll be back!

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 10, 2014
Thank you for the 5 star review and your recommendation. We look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
#11 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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