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“Not worth the price!” 2 of 5 stars
Review of DoubleTree by Hilton Hotel Flagstaff

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DoubleTree by Hilton Hotel Flagstaff
3.5 of 5 Hotel   |   1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)   |  
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Ranked #12 of 65 Hotels in Flagstaff
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Not worth the price!”
2 of 5 stars Reviewed June 29, 2013 via mobile

The hotel is descent, but from the moment we walked in the room we were disappointed! The room is small and the decor furniture dated, poor lighting, loud erratic noise coming from the a/c and the most obvious was the size of the beds! It became very real when we went to bed, tossed and turned all night due to the bed being a double and not a queen. We could not get comfy being sardined on the double. We have a 13 yr old and 15 yr old who were cramped on the other double as well. We had just slept on a queen the night before at a different hotel in another city and the difference between a double and a queen makes a BIG difference. So sad, after reading all the poor reviews! Never again!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 1, 2013
On behalf of our entire team, we'd like to apologize that you didn't fully enjoy your recent stay with us. We do read and take very seriously all comments and reviews, whether positive or constructive. A few notes of interest -- though we've just replaced all of the beds in the hotel with the new Serta Sweet Dreams beds in preparation for our conversion to DoubleTree by Hilton - we do realize there is more work to be done in the guestrooms to get them up to date. We've been listening to our guests and we'll be starting on full room renovation very soon. Our 'sample' rooms are just being completed now. In regards to the beds, we have 2 bed sizes in the hotel currently. A King Bed - found both in our parlor suites and King bedded guestrooms; and Queen-sized beds, found in our double (2) Queen rooms. We do not have double or full sized beds (though we understand moving from King bed to a Queen bed does make the queen-size feel small. We hope that this clears a few things up and do hope you'll give us another chance to serve you in the future. Thank you for leaving your review and allowing us to learn and respond to your concerns.
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819 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Boston, MA
Top Contributor
78 reviews 78 reviews
50 hotel reviews
Reviews in 54 cities Reviews in 54 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 28, 2013

My 10 year old and I stayed one night at this 3.5 star hotel. It felt like a 4 star hotel. For the $73 Priceline rate, we were pleasantly surprised by an upgrade to a King suite. The rate included complimentary parking and wireless. The location was awesome and the hotel itself was great. Check-in staff were friendly, helpful, and efficient. The only negative thing is the noise. In room 434, we could hear the showers running next door and there is a constant clicking sound (maybe from HVAC?). These were minor considering the price.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 1, 2013
We're so glad you and your son enjoyed your stay at the Woodlands Hotel as well as your suite upgrade! We were pleased to have been able to offer it!
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Dallas, Texas, USA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 28, 2013

I must say, what a disappointment. We used a second party to book the room over a month ago! Reserving a room for four. When we arrived after a very long day, we were told we had one bed, cause they could not guarantee two beds, cause we used a second party to book. We could either have a roll away, or upgrade to a suite with a pull out for 30 bucks more. We choose to upgrade. Now traveling with 3 60 year olds and one 86 years old. It was, by choice to put the elder in the nice king bed, and two other used the horrible pull out. It was just as you would guess. Three inches of worn springs with rods in your back! The front desk said oh never use a second party to book. I also felt that because we did , we were put in the worst room available. Room 401 , way in the back, next to major construction , we had to maneuver through boxes and construction trash with the workers using the hallway for overflow. The room walls are paper thin, and lots of chaos. I certainly would have choose a different hotel in the area . There are a lot more choices.

Room Tip: My tip is to bypass this hotel.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, General Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 15, 2013
Submitted on behalf of Mike Rock, General Manager

Please accept our sincere apologies about your recent stay with us. We will follow up with our front desk team to make sure they effectively communicate with our guests when there is an issue. We do everything in our power to accommodate our guests' requests and I am sorry that we were unable to accommodate your request for a room with 2 beds.

It is a very exciting time for us at the Woodlands Hotel as we are in the process of making upgrades and enhancements to our property. I will follow up with our team to make sure that items are not left in the hallway. Moving forward with future enhancements and upgrades we will be closing the section in which we are making improvements in order to minimize guest impact. Thanks for letting us know about this so we can avoid similar issues moving forward.

General Manager
Mike Rock
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Tempe, Arizona
Top Contributor
108 reviews 108 reviews
31 hotel reviews
Reviews in 44 cities Reviews in 44 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 27, 2013

We have stayed here many times over the last 6 years. It's our go to hotel in Flagstaff. They have changed management and I was hoping for an amazing stay, but was terribly disappointed. My daughter is deathly allergic to lemons and all their toiletry products including the soap are lemon based. We called the front desk and asked if they had fragrance free products or any alternative for us. They informed me that they didn't and I should go to the Safeway down the street and buy some. Really?! I know that lemon allergies aren't common, but really? It would have taken them minutes to go buy a bar of soap for $1 and send it to my room and I would have been overjoyed with their service. Instead I'm left with doubts about the new management and their ability to provide good customer service.

The hotel is undergoing some renovations and the workout room and indoor hottub are a problem. We sat in the hottub for about half an hour. There was poor air circulation and the room wreaked of chlorine and actually began burning our eyes and throats.

The door to our room (229) had obviously been crowbarred and was difficult to open and close. I think changing out the doors should be a priority in maintenance. There were no screens on the window and that made it impossible to leave the window open to enjoy the crisp clear air of Flagstaff.

The room was very clean, beds comfy, nice TV, and a good size. Request a room on the third floor as the views are much nicer from on top.

Room Tip: Get a room on the 3rd floor!
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 2, 2013
We appreciate your feedback and letting us know where we fell short in meeting your expectations. We are in a transition period however that is not an excuse for the service failures you and your daughter experienced and for that we apologize. I will review these comments with our team and let them know that they are empowered to better service our guests.

In regards to your comments about the indoor Jacuzzi, I have my maintenance team looking into this issue and see what may have caused this and make sure that this has been fixed. I will also look into the screen for the window in your guest room mentioned. We will make sure a new one gets installed ASAP.

As a repeat guest to The Flagstaff Woodlands Hotel, we value your opinion, and I am confident that the upgrades and improvements not only with the building but with the improvements in training our staff we will earn your trust and business for future visits.

The Hotel is in the process of contacting this guest to gather additional information and to resolve to their satisfaction.
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AZ
1 review
5 of 5 stars Reviewed June 27, 2013

Start with the staff, especially Lauren Weaver at the front desk, but every one, Rosie, Brent, Sam, they are all professional, competent and friendly. Lauren referred us to the Lumberyard Brewery for dinner and it rocked. 15 of us had a great time, excellent beers on tap.
We are having a small business conference of around 75 people using their facilities and everything from A to Z has come off without a hitch. A great place for business or pleasure.

Room Tip: Lauren and Rosie at the front desk have great local knowledge and an steer you in the right directio...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 28, 2013
Than you so much for your kind review. We'll be sure to pass along your comments to our team!
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Ramona, California, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 26, 2013

When we arrived it was around one in the afternoon and we were exhausted from being on the road for eight hours. The lady at the front desk said our room wasn't cleaned yet and that she would call me when it was ready. I asked if it would be possible to use the pool facilities since we had nothing else to do and she said that that wasn't possible until we were checked in. Being in a unfamiliar area we were left with nothing to do but wait it out. At around five I called back and was told the room was still not ready. Finally, at six-thirty I decided to go and see why the room was still not available. Thankfully, it was! They hadn't even called to let us know! I suggested that a good customer service person would have offered breakfast vouchers or a room discount because we had been through so much! No luck there ! Will definitely not go back!!

Room Tip: The fourth floor is the best place to stay
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 28, 2013
We understand how tiring travel can be, driving so far and being ready to check in and relax. We try our very best to get our rooms ready for guests by check-in time at 4pm. Guests who have specific view requests, as in this case, can take a bit longer, depending on when guests have checked out prior. Please note that we absolutely encourage our guests to use the facilities - pool, jacuzzi, gym, restaurants prior to check-in. That being said, based on valid concerns raised in this review, we've implemented a new pre-registration process in an effort to streamline the check-in process.
On behalf of our entire team -- we truly appreciate feedback such as this is how we can continue to meet the needs and provide the services that are the most valuable to our guests.
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Farmington, New Mexico
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 26, 2013 via mobile

This is a newer property, very pretty on the outside, with nice architectural touches. Our king room was spacious, especially the bathroom. The linen was first-rate. The room is comfortably furnished with quality items.

We were surprised, however, to find that there was no fridge or microwave. There is also no complimentary breakfast of any kind, not even a bagel. There is a restaurant on the premises, which probably explains the absence of a breakfast.

The king bed was very comfortable, with large pillows. Sleep was difficult, however, because of the noisy air conditioning that cycled every 10 minutes or less all night. The system is oversized for the room, the air movement is so fast it rattled the ductwork. Except for this and the lack of any sort of courtesy breakfast, we would have been very pleased.

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 28, 2013
Thank you for your detailed review. We are so excited that you found our hotel to be a 'newer' property, 'very pretty' and especially that you found the beds and linen comfortable. We've just replaced all of the beds - so they are new. In the coming months we'll be going through a major transition and renovation upgrading and updating guestrooms and public areas in the process of becoming a DoubleTree by Hilton property. It's very exciting and, though you were happy during your 1st visit, we hope to totally WOW you on your next visit!
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Flagstaff
#11 Romantic Hotel in Flagstaff
#11 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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