When we arrived it was around one in the afternoon and we were exhausted from being on the road for eight hours. The lady at the front desk said our room wasn't cleaned yet and that she would call me when it was ready. I asked if it would be possible to use the pool facilities since we had nothing else to do and she said that that wasn't possible until we were checked in. Being in a unfamiliar area we were left with nothing to do but wait it out. At around five I called back and was told the room was still not ready. Finally, at six-thirty I decided to go and see why the room was still not available. Thankfully, it was! They hadn't even called to let us know! I suggested that a good customer service person would have offered breakfast vouchers or a room discount because we had been through so much! No luck there ! Will definitely not go back!!