We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A bit tired.” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Flagstaff

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added DoubleTree by Hilton Hotel Flagstaff to your Saves list
DoubleTree by Hilton Hotel Flagstaff
3.5 of 5 Hotel   |   1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
$99 North Pole Experience
Ranked #12 of 65 Hotels in Flagstaff
herts england
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“A bit tired.”
3 of 5 stars Reviewed June 22, 2013

Stayed here for 2 nights as part of a tour. Nice décor in room, comfy 6ft bed. Very pleasant bathroom which was a good size. No room safe ( most of us prefer this to a reception safety deposit box, it,s much more convenient). Rather noisy air con which seems par for the course in the hotels we stayed in.
The rest of the hotel is rather dated and is in need of a face lift. We also found that the housekeeping could be improved on especially in the room. A pleasant stay with room for improvement but as far as the staff are concerned they are doing an excellent job.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 25, 2013
We appreciate your candid feedback. Thank you for posting your comments as they are very helpful in our training process (especially with housekeeping). We're also excited to let you know that big changes are coming as we complete our renovations and transition to soon become a DoubleTree by Hilton. More information soon to come!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

820 reviews from our community

Traveler rating
    299
    284
    148
    64
    25
See reviews for
227
301
33
89
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Tucson, Arizona
Top Contributor
94 reviews 94 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 19, 2013

This hotel is in a lovely location above the city bustle. The overall setting is very pleasant, and the staff friendly and competent. They have a very pleasant, relaxed bar, one of the most pleasant that I've been in at a hotel. The room was quiet and pleasantly appointed with comfortable beds and bedding. However, the room itself needed serious updating - the floor tiles were cracked, the carpet stained, the paint and furniture dingy. The fan noise was within the acceptable range, but the vent rattled constantly. I had to close-pin the drapes shut to keep out the bright lights. The web site indicates a coffee maker, but it is one of those contraptions that makes one cup from the little packets; you can't use your own coffee, though you can make hot water. There was no fridge or MW (something I overlooked when I made my reservation). This hotel is more expensive than most others in Flagstaff; it might be worth the price after renovation, but not as it is. Especially with no complimentary breakfast. They have two dining establishments, a pleasant sunny restaurant for regular dining and a Japanese teppanyaki & sushi restaurant known as Sakura. I ate breakfast at the Woodlands Restaurant, and the service was good but the coffee weak and the pancakes a bit undercooked. I haven't eaten at Sakura in a while, but the tappanyaki is prepared in front of you with a bit of a show; we enjoyed the food but it was pricey. I don't eat sushi, so I can't say anything about it. The hotel is currently renovating in preparation to become a DoubleTree. The hotel has different buildings, and the renovations appear to be one building at a time, so they were able to give me a room in a building not under renovation. Currently the exercise room is right off the lobby, so there is no privacy; I assume that this arrangement is temporary. I might try this hotel again once it is run by Hilton, if they provide a MW in the room.

Room Tip: Ask for a room in a building not currently under renovation.
See more room tips
  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 21, 2013
Thank you for your detailed review and for choosing Woodlands Hotel. You are correct that we are in preparations to become a DoubleTree by Hilton. We are so pleased that you found our location convenient and our staff friendly and helpful --- that won't change with our transition so is of utmost importance to us. Our rooms will be completely and fully upgraded -- we've started by installing new beds in all guestrooms (you surely slept on one!). We thank you so much for your patience and loyalty during this time of transition and we are sure to WOW you on your next visit to Flagstaff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, California, United States
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2013

this was a great package deal with the ropes course. the hotel was nice, clean and made accommodations for my elderly parents to check in early. the restaurant was good with good service. the pool is small, but refreshing. beds were VERY comfortable
the front desk service was marginal at best. seemed like kids in training with lack of management overseeing them. i would triple check my reservations in advance and secure the name of person you are talking with to be sure things stay in check.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 18, 2013
So glad you took advantage of our Flagstaff Extreme Package. It is a GREAT deal and a GREAT adventure for the family! We've taken note of your comments regarding our front desk team -- yes, there are several in training and we'll be focusing on honing their service skills so we'll be able to impress you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paphos, Cyprus
Top Contributor
111 reviews 111 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed June 17, 2013

We stayed for two nights at the end of our tours of USA Parks, The staff were very warm and welcoming, the rooms were nicely furnished with iron board,h/dryer, shower over bath, but no FRIDGE very strange and no safe yet again after 6 hotels on our tour we find another one without a safe. Lighting was not good - wardrobe was very dark and I did not see the hairdryer hanging in a black bag at first. Restaurants were both nice, we tried the Sakura on our 1st night and were very impressed with the food and service. Breakfast was ok, we chose from the menu so not sure about the buffet. Nice bar/lounge service was slow barman was alone. The hotel has two blocks, accessed by either crossing carpark or level 1 walkway. Laundry facilities are on several floors, machines for detergent also dryers. I understand that this hotel will become part of the Hilton chain, maybe they can refurbish and raise the * rating.

Room Tip: Stay in main wing
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 18, 2013
Thank you for posting your review and YES we have actually been in the process of remodeling and upgrading the hotel. We look forward to impressing you on your next visit to Flagstaff, Arizona, USA!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 14, 2013

This hotel was comfortable enough, and it has great potential, but just a few things made the stay less that optimum:

1) Strange rules at Sakura (restaurant): We entered the restaurant because there was no host at the station. The chefs told us to sit anywhere, but the hostess came running after us and informed us that we would have to decide what we wanted to eat before we sat down because that would dictate where we could sit. Apparently one cannot have hot food at a regular table; one has to sit at a Teppanyaki grill. I thought we could sit and THEN look at a menu but it's not how it works there. We walked across the street to Hiro's Sushi instead (where we could get any dish off the menu no matter where we sat). The hostess' pushy attitude was enough to drive us away.

2) No coffee in the lobby. You have to make it yourself or buy it from the restaurant. I have never encountered that, from tiny places to larger hotels.

3) Housekeeping seemed overwhelmed. We were surprised by a dirty washcloth hanging in our bathroom.

Those little things mean a lot when you're traveling for work and are tired. I like Doubletrees so I might give this place one more chance. If nothing has really changed, I couldn't recommend it.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, General Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 17, 2013
Thank you for taking the time to provide this valuable feedback and please accept our sincere apologies.

In regards to your comments about your dining experience in Sakura, I have some follow up training to address a communication breakdown between the hostess and the Teppan Chefs. We are able to accommodate the requests of our guests and our team could have done a better job assisting you with this request. We regularly serve guests in our Woodlands Restaurant for Sushi and other menu items so I will follow up with my team to make sure that we are consistent on this moving forward.

In regards to the complimentary coffee in the lobby, this is something that we are currently looking at and offering very soon. More details to come.

I have followed up with the housekeeping team in regards to the wash cloth and I have discussed with our inspectors as well to make sure that they are being consistent with a detailed inspection prior to releasing the room to guests.

Again, we appreciate your feedback and taking the time to inform us of your experience. This allows us to follow up with our team and make sure that we put processes in place to prevent these from happening again.

It is a very exciting time for all of us at the Woodlands Hotel as we are in the process of upgrading our hotel and re-training our staff. We continue to make improvements each day and I am confident on your next visit to this hotel will be a positive experience. It is our goal to be the premiere hotel and restaurant in Flagstaff and each day we take a step closer.

Michael Rock
General Manager
Woodlands Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed June 3, 2013

While touring around Utah and heading south to AZ we were diverted because of a closed road due to a mud slide. It was a busy weekend and no hotels in Flagstaff to be found until someone told us about The Woodlands. They had rooms and I loved this hotel. The staff were are warm, friendly, kind I just can't say enough about them. The room was super clean, the bed was the adjustable kind so that was fun and in general a great hotel. This hotel was recently bought out by HIlton and will become a Double Tree. I left a dress there and after touring the South Rim of the Grand Canyon we headed to WIlliams to our other hotel. When we arrived and found our room I was disgusted. I cancelled my room called THe Woodlands and went back 30 minutes to have another perfect night of sleep and pick up my dress.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 4, 2013
We are so pleased you discovered us on your Utah/Arizona vacation... and came back to visit us a 2nd night. We love it when we WOW our guests!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 31, 2013

We stayed here for two nights. The room was large and well equipped with a very comfortable bed. We used their restaurant for breakfast and found the prices to be really reasonable . We also called into the restaurant late afternoon after a busy day at the Observatory and just asked for coffee and pie to put us on until dinner and the staff were more than happy to oblige us. The guest laundry was useful and you could even send your clothing out to be cleaned if you didn't want the bother of doing the laundry yourself. All the staff were very pleasant and welcoming. The only problem we had was in finding the hotel as we were looking for a Radisson and there was no mention of this in the hotel name which confused us.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, June 3, 2013
Thank you for your kind and detailed review. Let us apologize for the confusion regarding our hotel name. We've recently left the Radisson brand, thus the reason no that signage was removed. So happy you enjoyed your stay with us in Flagstaff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to DoubleTree by Hilton Hotel Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Flagstaff
#11 Romantic Hotel in Flagstaff
#11 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hilton Hotels, Expedia, AAA Travel Services, Cheap Tickets, Priceline, Agoda, Hotels.com, TripOnline SA, Booking.com and Tingo so you can book your DoubleTree by Hilton Hotel Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Flagstaff
Flagstaff Radisson

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel Flagstaff, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.