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“great little get-away” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Flagstaff

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DoubleTree by Hilton Hotel Flagstaff
3.5 of 5 Hotel   |   1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)   |  
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Ranked #12 of 65 Hotels in Flagstaff
Phoenix, Arizona, United States
1 review
“great little get-away”
5 of 5 stars Reviewed January 29, 2013

We bought this as a Living Social special. We really enjoyed the opportunity to get away, and enjoy an overnight stay with a beautiful view, fabulous, frinedly staff, and a very nice hotel. We enjoyed both our dinner and breakfast in the Woodlands Cafe. It was very relaxing to take our drinks from the bar and sit by the fireplace in the lobby. The location is fantastic--close to skiing, NAU, Flagstaff events, etc. Yet it is a bit away from the main drive through the town. We hope to go back and stay again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 31, 2013
Thank you for your kind review and recommendation. We truly appreciate the feedback and look forward to your next visit to Flagstaff!
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821 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Peterborough, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 27, 2013 via mobile

This was my second visit to Flagstaff and my second stay at the woodlands. Everyone will tell you about the material aspects of the hotel but here's another viewpoint.
On the first night I ate in the restaurant and my server, Robert, recognised me and the service was the same as my previous visit...2nd to none. At breakfast Megan was there and also recognised me, once again her affable and efficient service is a great start to the day.
This is a great hotel made better by its staff. Brad, the food and beverage manager was a font of knowledge. Daniel at the front desk was a paragon of professionalism but always ready for a quick chat, very personable.
There are a lot of hotels out there but these guys make all the difference. Those mentioned deserve a raise!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, February 4, 2013
Thank you so much for continuing to choose the Radisson Woodlands Hotel when visiting Flagstaff. We tend to agree... aside from providing quality rooms and amenities (which is expected)... service.. our team is the most important aspect of a guests stay. We appreciate your specific feedback and will certainly share your comments with Brad, Megan and Daniel as well as the rest of our team.
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San Diego, California
Top Contributor
246 reviews 246 reviews
51 hotel reviews
Reviews in 77 cities Reviews in 77 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 26, 2013

Not too impressed with Flagstaff (the City) on the whole, but the Radisson is a very good place to base. It has everything you need (except a shop of sundries) and the rooms are clean and prices reasonable. I will have to say though, their most sterling quality (and you can't say this about very many placess these days) is their service! I don't mean it is attentive and stifling, I mean everyone you deal with from check in to room service to bar and restaurant personnel are professional, knowledgeable, and just plain NICE! It was a pleasure to stay in this hotel. I would return to this hotel solely based on the people that work there. Had a few hiccups with the stay but all resolved promptly. The sleep number beds were fun to check out too. A well run and great stay!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 28, 2013
Thank you so much for the kind review and recommendation. We truly appreciate the kudos, as we do work very hard to provide exceptional service. We hope to see you and your family again on a future visit to Northern Arizona.
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Liss, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 25, 2013

This is our fifth stay at the Radisson Woodlands, this should say something in itself, however the hotel is not without its foibles

This time the service seemed to be genuine and freely given; on previous visits there was a slight hint of a fragile facade when dealing with front desk and main restaurant staff. I exclude Sakura from this statement as we have always had excellent service particularly from Rueben and Jeff.

The rooms badly need some money spent on them, flat screen TVs are fine but when the sofa is saggy it seems like a false economy. We always book a Parlour Suite and have never (Touch Wood) had an issue with the Sleep Number Beds although we would prefer there to be a door between the sleeping and living areas.

The bar can be a bit funereal mainly due to its enclosed position (I assume due to regulations) and lasklustre service however this year a delightful cheerful female Bartender made the world of difference on Sunday night and demonstrated how welcoming the bar could be.

The main restaurant can be cold (we visit in January) this is difficult to police with exterior doors at both ends and sub zero temperatures but other establishments manage.

In short we will be back next year and hope that some more money will be spent on renovating this welcome bolthole for two tired skiers.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 28, 2013
First, let us thank you for continuing to make the Radisson Woodlands Hotel your hotel of choice when visiting Flagstaff, Arizona. We truly appreciate your candid feedback - especially after so many visits. Your comments will be passed along not only to our management team and line level employees, but also upper management and ownership. Please note that WE DO have plans for extensive renovations and will be looking forward to your feedback after your next visit. Safe Travels!
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Joplin, Missouri
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 23, 2013

We spent 2 days in Flagstaff and booked the Raddisson for 2 nights. Very nice. The staff was excellent. The manager even brought a heater to restaurant morning we were leaving because it was so cold. We got the rooms with Sleep Number beds. Did not like them at all and would definitely request regular beds. We did have a lot a noise above us at bed time. People taking baths, walking around. We did enjoy our stay and would go back.

Room Tip: I would stay on top floor.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 24, 2013
Thank you for choosing the Radisson Woodlands Hotel on your recent visit to Flagstaff. We are so pleased that you found our staff and service to be excellent and truly appreciate the recommendation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 20, 2013

We purchased a living social voucher to stay at this hotel, which in past experience has often times meant that a hotel is on its way out and desperate for people. The deal was too good to pass up so we made the trek up from Phoenix. We were happy we did. The lobby is open an spacious, decorated very nicely. The front desk staff was great, referring us to several of the beer places we were up here to find. The room is, well, roomy with sleep number beds which we had never used before. I found out that zero is not the number to go with. Our deal also included a credit in the Teppanyaki restaurant in the hotel, and of course in addition to the food, part of why you go to one of these is for a show. This place was great, not what you might expect from a Japanese restaurant in Flagstaff, AZ. Ruben was our chef and he might have been the best Teppanyaki chef we've seen. So, we don't come to Flagstaff too often but we now have a base when we do.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 24, 2013
We're so pleased you took advantage of the Living Social deal and found value as well as service during your stay. On behalf of our team, we're proud to be your 'base' on future visits to Flagstaff.
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Brussels, Belgium
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 19, 2013

Stayed 1 night here in Jan 2013 as I was skiing at Snowbowl. The reception was efficient and the rooms very clean, as you would expect at a Radisson. Also a relaxing bar area where it was nice to be able to unwind at the end of a long day.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 24, 2013
Glad you enjoyed your stay. Yes, we do offer rooms with Traditional mattresses for those not preferring the Sleep Number Bed. We'll pass along your comments about our friendly and helpful staff. We love to hear it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Flagstaff
#10 Family Hotel in Flagstaff
#11 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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