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“Fifth visit.” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Flagstaff

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DoubleTree by Hilton Hotel Flagstaff
3.5 of 5 Hotel   |   1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)   |  
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Ranked #13 of 65 hotels in Flagstaff
Liss, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Fifth visit.”
3 of 5 stars Reviewed January 25, 2013

This is our fifth stay at the Radisson Woodlands, this should say something in itself, however the hotel is not without its foibles

This time the service seemed to be genuine and freely given; on previous visits there was a slight hint of a fragile facade when dealing with front desk and main restaurant staff. I exclude Sakura from this statement as we have always had excellent service particularly from Rueben and Jeff.

The rooms badly need some money spent on them, flat screen TVs are fine but when the sofa is saggy it seems like a false economy. We always book a Parlour Suite and have never (Touch Wood) had an issue with the Sleep Number Beds although we would prefer there to be a door between the sleeping and living areas.

The bar can be a bit funereal mainly due to its enclosed position (I assume due to regulations) and lasklustre service however this year a delightful cheerful female Bartender made the world of difference on Sunday night and demonstrated how welcoming the bar could be.

The main restaurant can be cold (we visit in January) this is difficult to police with exterior doors at both ends and sub zero temperatures but other establishments manage.

In short we will be back next year and hope that some more money will be spent on renovating this welcome bolthole for two tired skiers.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 28, 2013
First, let us thank you for continuing to make the Radisson Woodlands Hotel your hotel of choice when visiting Flagstaff, Arizona. We truly appreciate your candid feedback - especially after so many visits. Your comments will be passed along not only to our management team and line level employees, but also upper management and ownership. Please note that WE DO have plans for extensive renovations and will be looking forward to your feedback after your next visit. Safe Travels!
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662 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Joplin, Missouri
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 23, 2013

We spent 2 days in Flagstaff and booked the Raddisson for 2 nights. Very nice. The staff was excellent. The manager even brought a heater to restaurant morning we were leaving because it was so cold. We got the rooms with Sleep Number beds. Did not like them at all and would definitely request regular beds. We did have a lot a noise above us at bed time. People taking baths, walking around. We did enjoy our stay and would go back.

Room Tip: I would stay on top floor.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 24, 2013
Thank you for choosing the Radisson Woodlands Hotel on your recent visit to Flagstaff. We are so pleased that you found our staff and service to be excellent and truly appreciate the recommendation.
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Phoenix, Arizona
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2013

We purchased a living social voucher to stay at this hotel, which in past experience has often times meant that a hotel is on its way out and desperate for people. The deal was too good to pass up so we made the trek up from Phoenix. We were happy we did. The lobby is open an spacious, decorated very nicely. The front desk staff was great, referring us to several of the beer places we were up here to find. The room is, well, roomy with sleep number beds which we had never used before. I found out that zero is not the number to go with. Our deal also included a credit in the Teppanyaki restaurant in the hotel, and of course in addition to the food, part of why you go to one of these is for a show. This place was great, not what you might expect from a Japanese restaurant in Flagstaff, AZ. Ruben was our chef and he might have been the best Teppanyaki chef we've seen. So, we don't come to Flagstaff too often but we now have a base when we do.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 24, 2013
We're so pleased you took advantage of the Living Social deal and found value as well as service during your stay. On behalf of our team, we're proud to be your 'base' on future visits to Flagstaff.
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Brussels, Belgium
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 19, 2013

Stayed 1 night here in Jan 2013 as I was skiing at Snowbowl. The reception was efficient and the rooms very clean, as you would expect at a Radisson. Also a relaxing bar area where it was nice to be able to unwind at the end of a long day.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 24, 2013
Glad you enjoyed your stay. Yes, we do offer rooms with Traditional mattresses for those not preferring the Sleep Number Bed. We'll pass along your comments about our friendly and helpful staff. We love to hear it!
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Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 16, 2013

The hotel staff were very friendly and helpful and both of the restaurants were good. The only thing we didn't like about the hotel was that our room had a sleep number bed. Some people like them but we didn't. It took us about a hour to get the right the setting.

Room Tip: Get a room with a regular bed
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 17, 2013
Thank you for posting your review. We do appreciate your comments and feedback. Some guests do love the ability to change the firmness of their mattress with the Sleep Number Beds, but others prefer a standard mattress. We do offer both choices so be sure to either reserve or request the mattress/room of your choice. Safe Travels until we see you again on a future visit to Flagstaff.
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Calgary, Canada
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 9, 2013

This hotel was recommended for before and after accommodation for a ten-day Grand Canyon rafting trip I took in the fall, and it was clear that the hotel has added a few extras for Canyon travellers that make it ideal. These include very convenient coin laundry machines on every floor, and a long-term parking lot where I left my car while in the Canyon, plus complimentary van service to the Canyon shuttle depot. Other than that, the hotel was comfortable, with spacious rooms, full-service dining room and bar on the main floor, an outdoor pool, which I didn't get to. Quiet hotel with very friendly and helpful staff. I would definitely stay here again.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 10, 2013
Thank you so much for the kind recommendation and for including the Radisson Woodlands hotel in your Grand Canyon rafting vacation.
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Victorville, California
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2013

This is a great hotel, clean and quite. It's located right by food and Target. The staff is great. They recommend a great pizza place for us and it was wonderful. They always give us a little map of Flagstaff too.

Room Tip: The second floor of the main building has the "sky walk" which the youngers kids love.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, January 10, 2013
Thank you for your recommendation and for choosing the Radisson Woodlands Hotel when you visit Flagstaff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Flagstaff
#13 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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