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“Comfortable Select Comfort bed, nice staff, dated interior, expensive mediocre food” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Flagstaff

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DoubleTree by Hilton Hotel Flagstaff
3.5 of 5 Hotel   |   1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)   |  
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Ranked #9 of 63 Hotels in Flagstaff
Certificate of Excellence
Dallas, Texas, United States
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Comfortable Select Comfort bed, nice staff, dated interior, expensive mediocre food”
3 of 5 stars Reviewed December 7, 2012

I stayed here for one night with my grandson when visiting my daughter because I got a good online deal. The select comfort beds were the best part of this stay. The staff was friendly. I found the hotel a bit lacking in its interior appearance. It has a bit of a '90 look and appearance; nothing terrible, but could use some updating. I did not have a car, so ate in the restaurant downstairs. It was over priced and the food was just so, so. The big windows in the restaurant needed washing. I was the only one eating during the late afternoon period. There was plastic sheeting on the walls in the restaurant and in some of the hallways; looked like they were doing maintenance. Also, I ordered room service for continental breakfast, which was not very good. Croissants were microwaved and tough, and the coffee was weak. My room looked out over a roof....

Room Tip: Ask for a room not overlooking the roof.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, December 10, 2012
Thank you for choosing Radisson Woodlands Hotel Flagstaff, and you're correct we are doing some routine maintenance and upgrades (hopefully we'll also be addressing your initial perception of the interior).
We're very glad you enjoyed a good night's rest. Please be assured that we are taking your comments about the food quality during your stay very seriously and are addressing the issues with our Food & Beverage team.
Safe Travels and we hope to see you again soon.
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973 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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dc
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 4, 2012

We stayed here one night as we drove from Phoenix to the Grand Canyon. It was a nice room with a comfortable bed and friendly staff - just what we needed.

That said, two points:
1. I didn't think the hotel was *that* close restaurants. Yes, there's a strip mall with a grocery store around back, but the hotel itself is surrounded by car dealerships and is about 1.5 miles to the main downtown area. Still walkable, sure, but somewhat removed for the price, I think.
2. And about the price: We got a room here last minute through a travel bidding site, so I'm satisfied that we got what we paid for. I would not have paid the regular rate of ~$100/night and have rated the "value" here with the regular price in mind.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, December 5, 2012
We appreciate your feedback and thank you for choosing the Radisson on your Grand Canyon vacation. Though we are located off of Old Route 66 in the pines, as you not, we are just minutes from downtown and NAU. Many guests like the 'feel' of the pines without being location in the center of the city and like the convenience of our 2 restaurants within our hotel, as well as room service. Our goal is to provide excellent service and value and we look forward to learning from our guests how we can continue to improve our services and add additional value in ways that are the most imortant to our guests. Thank you for your post.
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Rushden
Level Contributor
107 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed November 19, 2012

This is a good hotel and there are many restaurants within easy walking distance. There is also a large supermarket nearby Out of hotel turn right, take first right. after a block turn left and the supermarket is with other retailers on a car park. Liked the beds with inflatable mattresses!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, November 20, 2012
Thank you for your feedback. So pleased you enjoyed the Sleep Number Beds and our location in Flagstaff! SAfe Travels.
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Atlanta, Georgia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 16, 2012

I stayed here before and after a Grand Canyon Rafting Trip. The hotel lovely and had a shuttle bus to pick us up from the airport and take us to the bus station. After 9 days in the wilderness, I was very excited about the chance to shower, and was not let down at all. Hot water, high pressure. The people working there were nice and helpful. The bed was a sleep number bed, and it seemed to have trouble holding the air consistently.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, November 20, 2012
So glad you enjoyed your stay and we could be a part of your Grand Canyon Rafting vacation. After so long in the wilderness, we understand how nice it is to 'come home' to a little comfort and luxury and, yes, a good hot shower! We appreciate your feedback and thank you for taking the time to post your review.
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Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 15, 2012

I was pleasantly surprised with this hotel from start to finish. The folks who checked us in were very personable and got the job done quickly with no waiting around. The room was as requested and went beyond expectations - little things like a couple complimentary bottled waters made the next day's car ride easier without having to stop for drinks. Overall quiet, comfortable, modern rooms and personable staff make this hotel a no-brainer.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, November 21, 2012
We appreciate your feedback and are so pleased to have not only met, but exceeded your expectations. We look forward to your next visit to Flagstaff.
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Belen, New Mexico
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 12, 2012

We were greeted positively. Our room was spacious and clean. The bed seemed comfortable.
By morning we needed to get out of there. All night we heard the mechanics of the building. I don't know if there was a mechanics room above us or what. We also heard the ice machine running several doors down. There was a constant noise. Needless to say we didn't sleep well and woke up with a headache.
We did eat breakfast there and the service was good as well as the food.

Room Tip: I think we were on the 4th floor....not sure, but not good.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, November 14, 2012
We are so pleased that you were happy with your room and our services. We'll be researching which room on the 4th floor had the noise issues -- as you should not be 'hearing the mechanics of the building' during the evening when guests are resting. We apologize and assure you we take your comments seriously. Truly, this is how we, as management, learn from our guests how to continually improve. Safe Travels.
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scottsdale,az
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed November 8, 2012

I stayed at The Radisson Woodlands for 3-nights in Mid-October with two teenagers. We travel to Flagstaff at least 4 times a year to visit family in the area. We usually stay at another property in Flagstaff but, the beds there are so uncomfortable & worn I thought we would try The Woodlands for the 'Sleep Number' beds. This hotel is located on Route 66 in an excellent location near downtown Flagstaff, NAU,plus easy access to The Grand Canyon and other area activities. The grounds are well-maintained, rooms and common areas are slightly dated, but tidy.
We had a few problems during out stay. The first room we were given was not cleaned by housekeeping; meaning it had been released for occupancy but the sheets had not been changed from previous guest. Ashley at the front desk immediately assigned us another room, no questions asked and without any snark; exceptionally professional demeanor. Our new room also had the 2 queen 'Sleep Number' beds, which we paid an upcharge for booking through Expedia. Regular beds are available, which I recommend requesting. The Sleep Number beds malfunctioned, either losing air (and we were left with the wooden frame and a sunken hole) or inflating to 100 and hard as a rock. Maintenance was called and quickly came up the room but, were unable to fix the bed pumps. The hotel was completely booked and another room was not an option. So, we spent the night sleeping in the pit and on a slab. The manager Daniel Timmerman went above and beyond to ensure a pleasant stay; moving us early the next morning to a room with regualr mattresses. I have travelled all over the USA and Europe, stayed at many 5-star properties and will say that the staff at The Woodlands was comprehensively professional & maintained neutral positive attitudes during all the issues with our stay. This staff overall, from the manager to housekeeping (Melia?) & maintenance, through their actions turned an average property with problematic beds into a good experience.
Additional Pros:
Room Service---Via Fast Service breakfast menu on room door handle overnight. Menu items were received on-time, at proper temps and order was accurate.
Restaurant---Ate breakfast, ordered off menu (also had a buffet). Excellent quality breakfast, exceeding expectations for a hotel restaurant. Good service.
Cons: Sleep Number beds, request regular mattress.

Room Tip: Rooms in the back buliding are quiet and have traditional mattresses.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, November 9, 2012
Thank you for taking the time to post your review... as well as for choosing Radisson Woodlands Hotel on your most recent visit to Flagstaff. First, we'd like to apologize for the issues experienced during your stay. Though we do our very best to ensure our guests have a 'problem free' visit, when an issue(s) occur our greatest hope is that we are able to quickly, efficiently and happily resolve them to reduce inconvenience of our guests. I'm pleased we were able to do this for you, and hope that we'll have another opportunity to serve you in the near future - where we will prove that we can and will do better. We do depend on reviews such as yours to find out where we, as management, need to spend our time and resources to continually improve the quality of our services and amenities. Thank you... and safe travels.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Romantic Hotel in Flagstaff
#8 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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