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“Horrible experience” 1 of 5 stars
Review of Quality Inn I-40 & I-17

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Quality Inn I-40 & I-17
2.0 of 5 Hotel   |   2000 S. Milton Road, Flagstaff, AZ 86001 (Formerly Quality Inn University)   |  
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Ranked #39 of 65 Hotels in Flagstaff
Cleveland, Ohio, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Horrible experience”
1 of 5 stars Reviewed April 20, 2012

We checked in after missing the entrance twice. The temperature in our room was 60 degrees. We were told at the desk that it was an old hotel and they had to switch over from air conditioning to heat manually and it would be an hour before heat was available. Two hours later (8PM) we still had no heat, no Internet connectivity and our TV did not work. We asked for our money back or a new room. We were offered a different room but only with two doubles instead of the king we reserved. By the time we repacked and moved it was 9pm and we had to go out and search for a dinner spot that was still open. We travel extensively and this was our worst experience ever.

  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
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    44
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Estes Park
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 7, 2012

I agree with another reviewer - it is easy to miss the entrance, but the greeting I received from the front desk personnel made up for the little glitch. The staff was wonderful - and check me in efficiently. The room was pleasant but had some awkward positioning for light switches - but we figured it out.

I've stayed here before a couple of times -- and will be back.

AND the great thing about this hotel is that it is very quiet.

Room Tip: There are a lot of restaurants nearby. I like the rooms on the 2nd floor, but I never discovered...
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  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 4, 2012

Truck/trailer parking. Nice rooms - older hotel. Short walking distance to lots of eating places. Nice breakfast area and good staff.
Missed the entrance (small sign) and had to drive around a residential area to get back to the hotel. Easy access off highway. Will stay again.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
4 of 5 stars Reviewed March 3, 2012

I have stayed here regularly for years. I like it because it is economical, the breakfast is good, it is comfortable, and a great location. They always are quick are the front desk and courteous.

Room Tip: I usually make sure the AC unit isn't rackety. Some are fairly old.
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  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Peabody, Massachusetts
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 5, 2012

We enjoyed our stay here in late July. It was nice and clean, the beds were comfortable, the property is well kept. The staff is excellent. We stayed at many motels during our trip and the staff here outshone the staff just about anywhere else, in particular, the front desk.
It's close to Grand Canyon, maybe an hour and a half and close to Sedona, as well. There are plenty of restaurants in the area, and even a Jiffy Lube if you need an oil change.
The breakfast was excellent, the servers on top of everything. The only drawback was the buffet being on the first floor and the breakfast room on the second, meaning you had to carry everything upstairs. The great view from upstairs made up for it.
We would definitely stay there again if we were in the area.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Colorado
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 20, 2011

The staff at this Quality Inn was impressive. I'm used to motel staff being bored and inattentive, but the folks here were quite friendly and helpful. Moreover, the staff for the hot breakfast was more active than any I've seen before. There were two of them each day keeping things going, swapping out the coffee the instant the thermos went empty and even offered to take my tray. Although the breakfast is served in the lobby, if you take your tray upstairs there's a breakfast room with tables and two windows overlooking the mountains to the east and west - an excellent view for your morning.

Being close to NAU, there are plenty of restaurants and stores within easy walking distance. At least on the north side of the hotel, there's minimal traffic noise.

The accommodations were basic and comfortable. The WiFi was solid and easy to connect to, but strangely the electrical setup of the hotel was iffy. There were no obvious outlets in the lobby except for one over by the shared use computer. In the room, there were two spare outlets, fine if you're traveling alone but for two of us with laptops and chargers we had to take turns charging things. The light switch for the toilet was by the sink; the light switch for the sink was by the front door; the light switch for the room - didn't exist, the lights were all turned on and off individually. Heating was quiet and adjusted just right. The shower head was inconveniently at eye level; probably perfect if you're about 5' tall.

One note, the hotel recommends using a little alley between the Denny’s and Shell station to get into the hotel. I think the better way is to use the entrance a little farther north, just south of the larger “Martians Welcome” Quality inn sign. It's a wider road and there's a lobby entrance on both sides of the hotel; I'm not sure why they prefer the other road.

Overall, if I was to come again I'd bring a power strip, but otherwise I’d be happy to stay there again.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, England
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 25, 2011 via mobile

Stayed in Flagstaff at the other Quality Inn and was awake all night with the trains. This was a so much better location. Overall stay was okay but nothing special.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Quality Inn I-40 & I-17

Address: 2000 S. Milton Road, Flagstaff, AZ 86001 (Formerly Quality Inn University)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn I-40 & I-17 2*
Number of rooms: 96
Official Description (provided by the hotel):
The Quality Inn also an ideal hub for Sedona, Meteor Crater, the San Francisco Peaks, Walnut Canyon, Sunset Crater and Wupatki Indian Ruins. Adjacent to Northern Arizona University, this charming hotel is 80 miles from the Grand Canyon. Let the friendly staff book guided Canyon tours via van, plane or helicopter. ... more   less 
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Also Known As:
Quality Inn University Hotel Flagstaff
Quality Inn Flagstaff
Flagstaff Quality Inn

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