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“Disappointed! :-( Not What I paid for.” 1 of 5 stars
Review of Howard Johnson Inn Flagstaff

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Howard Johnson Inn Flagstaff
2.0 of 5 Hotel   |   3300 East Route 66, Flagstaff, AZ 86004   |  
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Ranked #38 of 65 Hotels in Flagstaff
Dallas, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Disappointed! :-( Not What I paid for.”
1 of 5 stars Reviewed June 18, 2013

This motel is located on a main road to the Grand Canyon.... But then again, there are many motels on the same strip of road. It was not worth the price we paid. If it you paid $40.00 to $45.00.... it might be ok to spend a night. It is an older motel with updated rooms. Our room was small and the TV stand was big and in the way. I found some long blonde hair in the tub....which I can live with. But when I made my coffee and found another hair inside the coffee machine, it was not ok. No, it was not our hair, we all have brown hair.

My son and husband were so disappointed to find out that there is not water in the swimming pool. The website listed a swimming pool for this hotel and I specifically book our hotels with swimming pool because my son loves to swim. There is no free continental breakfast served at this hotel because there is a restaurant attached to it. This is the first time I stayed at HOJO, and was disappointed. While we were in our room, another guest who justed checked in was able to use his key to our room. He was very surprised to find us in the room.... and we were shocked that he was able to use his key to our room. I really want to give this hotel a higher star because the front desk guy was kinda nice, but the hotel itself is very disappointing.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn Flagstaff, responded to this review, October 8, 2013
Dear Miss Kaye E.,

I sincerely apologize for the unavailability of our pool during your stay as we were working on the renovations of the Motel. We wanted to make sure that every facility is safe for our guests to use.

Thank you for bringing to my attention the “key” incident, I will personally evaluate the matter as we give utmost attention to the safety of all our guests. I assure you this will be addressed accordingly including our sanitation especially the coffee machine issue.

I hope that your family will give us another opportunity of providing your next accommodation needs as we are all working together to give our guests quality services.
Thank you very much for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Phoenix, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 17, 2013

After reading some of the other terrible reviews I was nervous about staying at this location. I was very surprised to see the clean renovated room, completely quiet and no smoke smell. Overall good experience! Would recommend this place to anyone going to Flagstaff.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFlagstaff, Guest Relations Manager at Howard Johnson Inn Flagstaff, responded to this review, October 8, 2013
Dear Miss Kathleen R.,

Thank you for not hesitating to stay in Howard Johnson Inn.

We are pleased that you had a comfortable stay in our hotel and thank you for sharing your experience with us and for taking note of our effort to put into actions, further improvements in our services.

Your positive review is indeed an added motivation for our Team to keep working to provide our guests quality accommodation and services at all times.
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Additional Information about Howard Johnson Inn Flagstaff

Address: 3300 East Route 66, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Inn Flagstaff 2*
Number of rooms: 55
Official Description (provided by the hotel):
Renovated in 2013, all rooms feature plush bedding, refrigerators, wifi, coffee makers. Seasonal outdoor pool & Spa. Guest laundry and the Crown Railroad Café onsite. ... more   less 
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Also Known As:
Howard Johnson Hotel Flagstaff

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