We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect Location” 4 of 5 stars
Review of Holiday Inn Express Flagstaff

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Express Flagstaff to your Saves list
Holiday Inn Express Flagstaff
2.5 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #22 of 65 Hotels in Flagstaff
Aliso Viejo, California
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Perfect Location”
4 of 5 stars Reviewed July 29, 2014

If you want a nice place to stay that is only an hour away from the Grand Canyon, then consider staying here. They recently remodeled many of their rooms, and were in the midst of painting the outside of the hotel.

The room itself was clean and well appointed. I further appreciated the fridge and microwave for snacking requirements of my two teenage girls. The television would freeze during our show, forcing my husband to turn the tv off and on again. But, that was only a minor inconvenience.

The breakfast was really good and plentiful. And, I appreciate the long hours for swimming (7 am to 10 pm). The only thing that was semi-annoying was that the elevators are very small and slow. So, during the breakfast rush, it was much quicker to take the stairs (even though we were on the fourth floor).

But, overall, it is a great hotel to stay in for its location.

Room Tip: They are pretty much all the same, as far as I can tell.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, July 31, 2014
Hello ToniN705 from Aliso Viejo, California,

Thank you for your review. We are thrilled to see you enjoyed your stay. We pride ourselves on providing top notch customer service. I would like to apologize for the inconvenience with your T.V. freezing; this will be brought to our maintenance team’s attention. I am excited you were able to take advantage of our full hot breakfast and our indoor/outdoor heated pool. We do hope you will visit us again on your next trip through Flagstaff.

Again thank you for your kind words, we hope to see you soon.

Many thanks,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

366 reviews from our community

Traveler rating
    77
    149
    91
    30
    19
See reviews for
126
111
28
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Redlands, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 26, 2014

Our room needed paint, the toilet paper holder was falling off, the entrance to the hotel was crumbling. However, the staff was very gracious and went out of their way to see to our comfort. We appreciated the guest laundry access.m

Room Tip: Wifi very slow
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, July 28, 2014
Hello Terry C,

Thank you for taking the time to leave a review about your stay. We are currently going through a full renovation of our hotel. Our guest rooms are being remodeled from wall to wall including: new wallpaper, bedding, furniture, carpets, as well as new art work. We just completed the exterior painting to the building and now currently working on the front entry way to the building. We have had a couple people try to fit to large of a truck under the overhang cause minor damage which we are trying to fix. I do hope you will visit us when our renovation is complete to see how great our hotel truly is.

Best wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lismore, Australia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 23, 2014

Even though the refurbishment is in progress, staff and management were extremely careful that it had minimum impact on customers. Our room had already been upgraded with new everything. The bed was very comfortable and there was plenty of space in the room for bags etc. Would definitely recommend staying here.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, July 25, 2014
Hello Porka54 from Lismore, Australia,

I would like to thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay while visiting Northern Arizona. We hope you come back in your future visit to the area.
Again thank you for your kind words, see you soon!

Best wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester Hills, Michigan
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 15, 2014

We used my IHG points to stay at this hotel. All in all it was a clean hotel with a wonderful breakfast. The building is obviously tired, but is in the midst of remodeling - one can only imagine how much nicer it will be when finished. Hotel has a pool that is half indoor and half outdoor - my daughter liked the idea. We only had one small waste basket and the WIFI kept dropping connection, but these are relatively minor items. I would stay here again.

Room Tip: The views from the North side are a bit nicer.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, July 16, 2014
Dear DrMarkDG,

Thanks for choosing our hotel while visiting the Flagstaff area. As we value guest feedback I want to also thank you for taking time to provide us comments regarding your stay. We are pleased to hear you were able to take advantage of our full hot breakfast as well as our indoor/outdoor heated pool. I would like to apologize for the inconvenience of the WIFI connection during your stay. Our maintenance crew will be informed of this issue in hopes it will not happen again. We do hope to see you on your future travel through Northern Arizona to see our hotel when the renovations are complete.
We appreciate your loyalty to our IHG Rewards program, see you soon!

Best wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nieuwegein, The Netherlands
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 14, 2014

These past 3 weeks I stayed in HI Express hotels in Page AZ, Cortez CO, Santa Fe NM and Flagstaff AZ and I noticed a lot of similarities. In every hotel the size of the room was generous, but there were no wardrobes. A 3-drawer cabinet is not nearly enough for your holiday luggage and you are forced to keep most of it in your suitcase.
In general everything in the room was in working order and well maintained. Sufficient wall plugs to charge your phones, tablets, cameras etc, all at the same time. The beds are very comfortable.
The breakfast facilities were similar in all hotels and the offered ranges were identical. A typical American obese breakfast with pancakes, syrup and jelly, eggs and fried sausages, donuts, glazed cinnamon buns, muffins, stale bread for toasting, cereals and concentrate juices diluted with too much water. More than you will find in the average motel, but nothing for me. I took the only sensible products I could find like skimmed milk, low fat yoghurt and fruit, and bought the rest in the supermarket. It didn’t bother me but the service in the breakfast area was inadequate and unacceptable. Every day many items were not replenished for a longer period of time.
As a platinum member I am entitled to an upgrade but this particular hotel did not have any.
The location of this hotel is ideal for tours in the area. There are plenty of decent restaurants in the historic old town, but parking may be difficult.
The ‘high-speed’ internet is not stable but ok with off peak speeds of 350Kb down and 70Kb up.
Refurbishing is overdue but there is work in progress. At this moment the prices are too high for what is offered an I would recommend this hotel only off season.

  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, July 16, 2014
Dear Emprie07,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am delighted with the compliments you afforded to our hotel; we work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. We do hope you will visit with us again the next time you travel through Northern Arizona.
Again thank you for taking the time to leave a comment, it is greatly appreciated.

Best Wishes,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

This hotel is currently undergoing renovations, and we were assured from the moment we made our reservations that this would not impact our stay. Apparently Holiday Inn Express' view of 'no impact' is very different than mine. We visited for a softball tournament, and had we not been required to stay at this particular hotel in agreement with the tournament, we would have found somewhere else to stay.

There is currently no access to the front driveway, which definitely impacted our stay (and ability to get to the front door and unload our belongings) and the whole place looks rundown. The elevators are slow and dark with paint chipping, and there do not appear to be stairs available for when you don't want to wait for the elevator. (isn't that the law? I thought it was. I could be wrong, I just thought it was a requirement.)

Rooms are in need of work. They've recently had newer carpeting, and furnishings are ok, but our toilet seat in the bathroom was chipped and had questionable stains on it throughout our stay. Our tub had a slow drain, so it filled as anyone took a shower. Doorjambs are bent, or broken, and housekeeping service seemed cursory at best.

Yes, there is a free breakfast, but it's mainly white bread products, scrambled egg patties (???) and sugared yogurt. I understand you get what you pay for, but for $170/night, I expect a bit more.

I gave two stars because the service was pretty good, and there were some nice touches like cookies out in the afternoon and iced citrus water available. Just very frustrated that I paid the amount I paid for very little in return.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, July 15, 2014
Dear Vegrunner from Albuquerque, NM,

Thank you for choosing our hotel while visiting the Northern Arizona for your softball tournament. We strive to deliver a positive memorable stay for all guests and it is apparent we fell short during your stay. I would like to apologize about the issues that you experienced during your stay. While we are excited about the changes that are due to come with our renovation, I am disappointed to hear that you suffered inconveniences when trying to use the front entrance to the hotel. We are pleased to hear you enjoyed the service and got to take advantage of the cookies and citrus water we set out for those checking in.

I do hope that you will allow us the opportunity to be of service when you visit the area again. B

Best regards,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rapid City, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 11, 2014

Old hotel that is getting a poor remodeling job. Staying in a remodeled room with mold on bathroom ceiling and window screen s are torn. No microwave in room. One washer and dryer for the hotel. Staff is nice. I would recommend that you find a better place to stay that is cheaper.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, July 14, 2014
Dear dts0422 from Rapid City, South Dakota.

I want to thank you for taking time to leave us a review of our service. We strive to deliver a positive memorable stay for all guest and if it apparent we fell short during your stay. As you stated we are an older property and therefore going through a major renovation at this time. I do hope that you will visit us again when the renovation is completed. Thank you for notifying us, we haven’t had mold problems in the hotel previously and we have our housekeeping staff addressing this immediately.

Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

Sincerely,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Flagstaff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, IHG, Priceline, Despegar.com, Agoda, Hotels.com, Odigeo, TripOnline SA, EasyToBook and Tingo so you can book your Holiday Inn Express Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Flagstaff, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.