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“Cross Country Stay” 4 of 5 stars
Review of Holiday Inn Express Flagstaff

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Holiday Inn Express Flagstaff
3.0 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004   |  
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Ranked #21 of 65 hotels in Flagstaff
Orangevale, California, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Cross Country Stay”
4 of 5 stars Reviewed June 3, 2014

We were upgraded to this room while on our way from California to Florida. We booked through hotels.com and since our original hotel was fully booked by their mistake, they offered to upgrade us here without an additional charge. When we travel cross country, we like to go cheap on hotels so we can spare money for the amazing food and activities. Generally, we stay around 50-60 dollars a night, so this was a much different experience for us.

Check in was very quick and easy. Parking was the one of the few negative things I have to mention here, as there were a bunch of shipping bins and semi trucks taking up normal parking spaces. We had to park in a dark far away corner, and worried about the car, but in the morning it was all there! So it's not really a problem.

The room was extremely clean, updated, and stocked with great smelling Bath & Body Works products for your convenience. Ours had a fridge and a microwave as well, which both functioned perfectly. The room was fairly quiet, which is a huge plus for me, as a light sleeper. I could not hear the neighbors, just some noise from outside.

My favorite part about this hotel was the breakfast! Completely free and all you can eat. They had a huge variety of options, including soy milk, regular milk, chocolate milk and juice. All different types of yogurt. Sausage, turkey sausage, eggs, and pancakes. Biscuits and gravy, bagels, toast, and muffins as well. I was thrilled and thought it was all very good.

Overall, it is a great resort and I can't imagine why anyone wouldn't be pleased to stay here. (:

Room Tip: We had a room on the very end of the hall facing the parking lot, and we heard no noise from other r...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, June 13, 2014
Dear Katelynn S,

Thank you for your review. We are thrilled to see that you enjoyed your stay with us while traveling across country! We are glad that you were able to sleep well and take advantage of our complimentary breakfast!

Thank you again for your review and we hope to see you again on your return trip from Florida.


Sincerely,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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325 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Los Ranchos de Albuquerque, New Mexico
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 29, 2014

This is an update that I have stayed at this property again and service and friendliness of the staff remains very good. When I stay here it is always a busy time with soccer and baseball tournament guests and the staff works very hard to get the rooms cleaned, to maintain the lounge area and keep the breakfast food fully stocked. I also look for hotels that have comfortable beds and this place really does and offers two kinds of pillows.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kai-Leigh B, Sales Coordinator at Holiday Inn Express Flagstaff, responded to this review, June 13, 2014
Dear Lori K,

Thank you for your review. We are thrilled to see that you enjoyed your stay! We pride ourselves on providing top notch customer service so we are delighted to hear that you always enjoy your visit while in Flagstaff. We are pleased to make your time spent here memorable!

Again, we appreciate all of your kind words and we hope to see you again soon!


Sincerely,

Kai-Leigh Barone
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahone Bay, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2014

Our family held a reunion at this Holiday Inn Express in Flagstaff during the first week of May. We were there for 5 nights total, with 15 people in 8 rooms. The staff was very helpful early on with the planning. All of our rooms were all on the same floor which was very convenient. The manager, Archie, upgraded one of our party's rooms to a suite so we would have a place to hang out - really made things work perfectly. And we had the same attention from him throughout our stay. All the staff were very helpful and friendly - at the front desk, on the floors, and in the dining room. An excellent hot breakfast was available daily. The indoor/outdoor pool was very nice, with a hot tub outside. Renovations were going on, but you wouldn't know it. Great central location for our outings, and very comfortable, clean and quiet rooms. We planned ahead and got a group rate, so considering all the amenities included, we thought it was a great choice for the money. It was my first time in Flagstaff – I would stay at this hotel again in a flash, and I highly recommend it.

Room Tip: After reading lots of room tips, we chose rooms on the freeway side (as opposed to the railroad side...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, May 23, 2014
Dear wizwoman,

Thank you for your review. We are thrilled to see that you and your family enjoyed your stay with us! We are glad that you were able to take advantage of our indoor/outdoor pool, hot tub and complimentary breakfast!

Thank you again for your review and we hope to see you and your family in Flagstaff again next time you are in the area!


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara-on-the-Lake, Canada
Top Contributor
83 reviews 83 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 19, 2014

We'd just stayed at the HIE in Amarillo and this paled by comparison. Just tired and somewhat dilapidated. Decent breakfast. Heating didn't seem to work at all well. Location decent for Rte 66. filler filler

Room Tip: Frankly another hotel.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, May 23, 2014
Dear mhharvey,

Thank you for your review. While we appreciate for your feedback, we are disappointed to read that you were not completely satisfied with your stay. I would love to speak with you and gather more information about your stay so that we can resolve this issue and (specifically the issue with the heater in your room) so that this does not happen again moving forward. Please contact me directly by either telephone or email.

Again, we apologize about these issues and I look forward to speaking with you soon to resolve the issues that you experienced.


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 16, 2014

You can really tell how well a business is manged by the way the employees act when the boss is not around, as it really does flow from the top. My family of 14 was there for 5 days earlier this month, and the manager Archie and his staff went out of their way to accommodate our very diverse group, some of whom had special requests due to intolerance/sensitivities to cleaning products. Every staff person I interacted with went above and beyond the call of duty, and did it with professionalism and a smile. The front desk people were great about giving us directions, maps, discount tickets, etc. One of the ladies even put my clothes in the washing machine for me and then, without me asking, offered to put them in the dryer while we were out at dinner! The free breakfast in the morning and free coffee all day was wonderful. We also took full advantage of the hot tub and nicely heated pool after days site-seeing in the Grand Canyon, Sedona, and downtown Flagstaff. The fact that Archie gave my husband and me a suite so my family would have a place to "hang out" in was the icing on the cake, and really helped create some great memories. Thank you to Archie and to his wonderful staff! If anyone is looking for a clean, reasonably priced place to stay in Flagstaff, look no further!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, May 21, 2014
Dear lindarCt,

Thank you for your review. We are thrilled to see that you enjoyed your stay! We pride ourselves on providing top notch customer service so we are thrilled to see that everyone on our staff (including our General Manager, Archie) went above and beyond to make your stay so memorable!

Again, we appreciate all of your kind words and we hope to see you again soon!


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento CA
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 10, 2014

Stayed three nights while visiting the Grand Canyon, etc. The hotel is undergoing a renovation, which is needed. The corridors need paint, but the rooms are comfortable, the WiFi worked well. The hotel is close to restaurants and the freeways.
The breakfast was typical HIE fare.
You can find a better deal on rates, however. The price per night is high for the area

Room Tip: Find out where the renovation crew is.
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  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, May 15, 2014
Dear jonthethird,

Thank you for your review. We are pleased to see that you enjoyed your stay and were able to take advantage of our convenient location, complimentary breakfast and surrounding restaurants.

Again, we appreciate your review and we hope to see you again next time you are in the area!


Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putnam, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

We were just in Flagstaff for a family reunion. Archie, the manager upgraded our room to a suite so we could host our family as a group. Kailey was also very helpful with all our needs while there. The staff at the hotel was absolutely great in so many ways.
Archie runs a top quality hotel and has a great staff. He came to us at breakfast daily to check in on our stay and offered tips for sightseeing, restaurant reservations and more. It is the only time I ever met a hotel manager in decades of staying in hotels! Archie, enjoy our token of appreciation.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel T, Manager at Holiday Inn Express Flagstaff, responded to this review, May 15, 2014
Dear MikeBogdanski,

Thank you for taking the time to leave a review about your stay. We are very happy that you enjoyed your stay with us and that you were able to host your family reunion at our hotel. We very much appreciate your kind words about our staff and are thrilled to see that they delivered such excellent customer service to you and your family!

Thank you again for your feedback and we look forward to being your host again very soon!

Sincerely,

Daniel Timmerman
Sales Coordinator
928-714-1000 Ext. 144
scflgll@swhm.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Flagstaff 3*
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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