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Holiday Inn Express: Traveler Reviews

3.0 of 5
2320 E Lucky Lane, Flagstaff, AZ 86004
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Holiday Inn Express
Ranked #21 of 64 hotels in Flagstaff
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219 reviews from our community

Traveler rating
    36
    100
    51
    19
    13
See reviews for
Families
70
 
Couples
77
 
Solo
15
 
Business
16
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Phoenix, Arizona
Top Contributor
83 reviews 83 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
“Fun Getaway”
4 of 5 stars Reviewed February 18, 2013

Had a quick jaunt up north to play in the snow with the kiddos. STELLAR customer service, really clean and quite place. Some reviews were on the negative side so I was apprehensive when I got here but had a terrific stay. Loved the pool area super cool set up. I was greeted as a rewards member and my family loved the place. Will be back for more fun!

Room Tip: Sleep on the freeway side, the trains are frequent in Flagstaff
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SK8CJ about Holiday Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Stay!”
4 of 5 stars Reviewed February 11, 2013

Took the family on a quick trip up north to play in the snow and was not disappointed. There were a few high school groups staying here so I expected loud hallways etc but I slept like a baby. The room was clean and spacious. My family was very happy with the accommodation since last week we stayed at a lower tiered hotel chain. I was greeted a Priority Club member and they gave us great customer service. Breakfast was less than stellar but I go to a hotel to sleep not eat. Denny's is across the parking lot and Flagstaff has so many great restaurants. I requested the freeway side of the hotel as I have stayed on the track side on some hotels and learned that trains are frequent in Flagstaff. The indoor outdoor pool was warm and next time I will take my trunks so I can sit in the hot tub after playing in the snow to warm up. I will be back.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CJ C about Holiday Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leipzig, Sachsen, Germany
Top Contributor
65 reviews 65 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
12 helpful votes 12 helpful votes
“Not my hotel!”
2 of 5 stars Reviewed January 31, 2013

My boyfriend and I are often staying in Holiday Inn / Holiday Inn Express Hotels. Usually the hotels of this group have a very good standard and value. This hotel I can't recommend. Although the room was clean the breakfast was okay there's nothing else good I can tell. It was noisy, because of the air con and the hotel is very clairaudient at all. That's why we had almost no sleep. The rooms seemed to me a bit old and they are small. The bed wasn't comfortable.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask AnjaLuisa about Holiday Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review
February 14, 2013
Dear AnjaLuisa,

Thank you for your feedback of our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am deeply sorry that on this day we were not able to meet your expectations especially with the condition of the bed accommodations received and noise levels experienced. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

Once again, many thanks for your review.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Okay Stay”
4 of 5 stars Reviewed January 20, 2013

Stayed at the Holiday Inn during our travels. The rooms are clean with wifi, a fridge and a microwave. The complimentary breakfast add great value to your stay. Unfortunately the hotel only has 1 washer and 1 dryer and when we stayed the washing machine was out of order. Other than that, the holiday inn provides good service and has nice staff.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask GLA2694 about Holiday Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, Colorado
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Rude Staff at an Average Hotel”
2 of 5 stars Reviewed January 2, 2013

I think the key characteristics of a good hotel are nice rooms, a good breakfast, and friendly staff.

This hotel is your run-of-the-mill hotel. Our room was ok. It was clean but small. The night we stayed the boiler went out, so there was no hot water. I realize things happen, so my review isn't low just because of this event.

The breakfast was average. It did have hot items, including eggs and biscuits/gravy but both were terrible.

As for the staff, they were horrible. I could barely get the desk clerks attention to check-in when I walked into the lobby. The breakfast crew was cranky. When I checked-out, the woman was angry because I was down at the desk checking out when I should've received a rapid check-out under my door. Well, I didn't get one but she didn't seem to believe me.

One more thing, the pool was supposed to be heated. It was ice cold. My kids got in for 5 minutes and then decided they couldn't stand it any more!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Michele W about Holiday Inn Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Also Known As:
Holiday Inn Express Hotel
Holiday Inn Express Hotel Flagstaff
Holiday Inn Express Flagstaff
Holiday Inn Flagstaff
Flagstaff Holiday Inn
Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 64 hotels in Flagstaff
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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