I think the key characteristics of a good hotel are nice rooms, a good breakfast, and friendly staff.
This hotel is your run-of-the-mill hotel. Our room was ok. It was clean but small. The night we stayed the boiler went out, so there was no hot water. I realize things happen, so my review isn't low just because of this event.
The breakfast was average. It did have hot items, including eggs and biscuits/gravy but both were terrible.
As for the staff, they were horrible. I could barely get the desk clerks attention to check-in when I walked into the lobby. The breakfast crew was cranky. When I checked-out, the woman was angry because I was down at the desk checking out when I should've received a rapid check-out under my door. Well, I didn't get one but she didn't seem to believe me.
One more thing, the pool was supposed to be heated. It was ice cold. My kids got in for 5 minutes and then decided they couldn't stand it any more!
- Official Description (provided by the hotel):
- When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more less
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- Also Known As:
- Holiday Inn Express Hotel Flagstaff
- Holiday Inn Flagstaff