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“A well worn Hotel and not the best, stay there only if you have to” 3 of 5 stars
Review of Holiday Inn Express Flagstaff

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Holiday Inn Express Flagstaff
2.5 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004   |  
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Ranked #21 of 65 Hotels in Flagstaff
Portsmouth, Hampshire
Top Contributor
99 reviews 99 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
53 helpful votes 53 helpful votes
“A well worn Hotel and not the best, stay there only if you have to”
3 of 5 stars Reviewed October 6, 2012

We stopped here for a few nights with a break in between as were touring the area and it is ideally located for the areas we were visiting, the first night when we were booking in we heard the receptionist very loudly tell a tour guide with his party behind him his credit card had been refused, (We personally found this very unprofessional for front of staff). this was the beginning of what was to be our worst stay in America touring Arizona.
After we had freshened up we grabbed a complimentary coffee and went to reception to ask for advise on where to eat and where we could have a drink, The receptionist was serving somebody and there was a couple behind him, I went to the edge of the counter to put my coffee cup down as the paper cup was hot (there wasn't the usual cardboard cup holders availiable to put round it) the receptionist quite rudely barked at me there was a que, I was no where near the Que at the time. when we were eventually seen to by another girl who was polite it was explained to us the hotel did not sell alcohol but there was a Denny's across the road and everything else was either up the road or down the road (not a patch on the staff at Scottsdale) but the petrol station across the road sold alcohol and just about everything else.
We asked at reception later in the evening if they had a corkscrew we could use to open a bottle of wine, they informed us they had lent there only corkscrew out to another guest the night before and hadn't returned it, this hotel must have several hundred rooms and only one corkscrew.
The hotel is well worn we used 2 different rooms during our stay both were very basic, and both were well worn you could see where the wall paper had been repaired over the years and the whole place just looked a bit scruffy.
The free WIFI was right next to reception which is a fairly busy noisy area. We were only able to find one washing machine in the whole hotel which was always in use.
Breakfast was a buffet style help yourself, the pancake maker didn't work on 2 of our 3 mornings, the ham was hard and tasteless and the omelette were warm but the cheese in the middle was cold (not a patch on what we has already experienced in Scottsdale).
The rooms were clean and the bed large and very comfortable.

Room Tip: Ask for a room on the opposite side to the railway, trains are going all night and sound there horns...
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this review, November 5, 2012
Dear Spikethebeachbum,

Thank you for taking the time to write a review about our hotel. I am pleased that you liked our rooms and beds. We strive hard to provide comfortable and friendly accommodations and I am glad you were able to experience it during your stay.

I would like to offer a sincere apology for the inconvenience the breakfast has caused you and regret the unacceptable service you received from our staff. I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer to our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Paso Robles, California
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 3, 2012

My wife & I stayed here one night. Before arrival, I spoke to Clint on the phone for a reservation. He was very kind and helpful. We were there for a family emergency and the staff was very accommodating. We arrived late, and left early, so I can only comment on our short stay. We requested the top floor and got it. The room was clean and the beds were very comfortable. We liked the breakfast very much. It was well stocked with a good selection. My only tip would be to bring ear plugs if you are a light sleeper, because the trains go by all night long. My wife did not notice the noise.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrimack, NH
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 2, 2012

Traveling from New Hampshire my wife and I decided to see as much as we could in the area. We aren't ready for a bus tour. We did drive 1,000 miles in 6 days. I'm a DAV driver at the Manchester, NH VA Medical Center and usually drive 200 to 500 miles a day bringing patients from homes to appointments and back home. So, a 200 mile drive in one day was just a vacation drive.
We chose Flagstaff as a base to visit 7 National Parks and Monuments. We found a great price deal online at the Holiday Inn Express in Flagstaff. We trust Holiday Inns. Our room was at the end of a hallway and very quiet, clean, and comfortable. The staff was great, helped us find restaurants, provided a refrigerator for our room, and made recommendations for parks that we hadn't considered. Those parks or monuments were a pleasant addition to our vacation. The continental breakfast was the best of every hotel (100's) we've stayed in over the years. The bus tours we shared breakfast with every morning were surprisingly friendly and well rested. Previous experiences with bus tours included overtired, rushed, and grumpy passengers. The only negative was the undersized room. We had to learn how to maneuver without bumping into each other or the walls.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrells Inlet
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 24, 2012

Came up from Sedona to Flagstaff early morning. Got to the Hotel about 11am. We checked in ahead of time & off to the Grand Canyon we went. Room was great,bed was better. Breakfast was very good. Staff excellent.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugby, United Kingdom
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 21, 2012

My wife and I stayed here en route to a visit to the Grand Canyon. The hotel was fine, clean and the staff very attentative. Was a litte surprised that the room was smaller than I expected. Hotel was fully booked and we had a room near the lift. Avoid at all costs, the room was noisy from about 0530 onwards as all the doors are spring loaded and most people just let them slam shut. Ask for a room well away from the lift.
Breakfast was very good, even better than expected the staff continually ensured everything was stocked up. Simming pool was good as well. Overall with the exception of the slamming doors difficult to complain and good value for money.

Room Tip: Ensure you are not near the lift
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salida, Colorado
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 15, 2012

My husband has traveled for work many years, now he is retired, we go on a couple vacations every year. The staff at this hotel, including the housekeepers, maintenance, everyone are the most helpful, courteous, friendly that we have ever encountered. This hotel room is super-clean, comfortable & quiet, no train track noise... Just want to give this hotel & staff a SUPER HIGH 5! Free breakfast was substantial & the room was just what we reserved, no hassles. I would advise anyone going to Flagstaff to stay here!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 stars Reviewed September 12, 2012

My husband and I stayed at the Holiday Inn on a Sunday night. Upon our arrival we found out that the online booking we made came threw as smoking. YUCK!!! I didnt even know they had smoking rooms in Holiday Inns anymore. Needless to say we were upset. The manager I think her name was Katie was very carring and was able to get us into a non smoking room with two beds. It wasnt the king we had booked but it was non smoking. Katie was very nice and apologized about the mix up (even thow it was not her fault). She personaly called and made sure everything was good with our room about 30min after we checked in. The beds were a bit hard so I asked for extra blankets. They were to our room about 10 min later. The young man that delivered them was very nice as well. Like other people who have reviewed this hotel I find it out dated and lacking. The service is what made our stay a nice one. Thank you Katie!!

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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