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“Best place we have ever stayed!!!” 5 of 5 stars
Review of Holiday Inn Express Flagstaff

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Holiday Inn Express Flagstaff
3.0 of 5 Hotel   |   2320 E Lucky Lane, Flagstaff, AZ 86004   |  
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Ranked #21 of 65 hotels in Flagstaff
Salida, Colorado
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Best place we have ever stayed!!!”
5 of 5 stars Reviewed September 15, 2012

My husband has traveled for work many years, now he is retired, we go on a couple vacations every year. The staff at this hotel, including the housekeepers, maintenance, everyone are the most helpful, courteous, friendly that we have ever encountered. This hotel room is super-clean, comfortable & quiet, no train track noise... Just want to give this hotel & staff a SUPER HIGH 5! Free breakfast was substantial & the room was just what we reserved, no hassles. I would advise anyone going to Flagstaff to stay here!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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325 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
New York City, New York
1 review
4 of 5 stars Reviewed September 12, 2012

My husband and I stayed at the Holiday Inn on a Sunday night. Upon our arrival we found out that the online booking we made came threw as smoking. YUCK!!! I didnt even know they had smoking rooms in Holiday Inns anymore. Needless to say we were upset. The manager I think her name was Katie was very carring and was able to get us into a non smoking room with two beds. It wasnt the king we had booked but it was non smoking. Katie was very nice and apologized about the mix up (even thow it was not her fault). She personaly called and made sure everything was good with our room about 30min after we checked in. The beds were a bit hard so I asked for extra blankets. They were to our room about 10 min later. The young man that delivered them was very nice as well. Like other people who have reviewed this hotel I find it out dated and lacking. The service is what made our stay a nice one. Thank you Katie!!

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 6, 2012

Stayed here 3 nights on my first visit to Chicago. When I first arrived I thought I would never find my way around the hotel as the various entrances/ exits were quite confusing. However, I quickly got acclimatised and friendly and helpful staff were always available to help. The location was first class, within walking distance of the Lake, Navy Pier, Willis Tower, shops and eating places. The room was small but adequate and the bed had a firm and very comfortable bed. There was a charge for Wiifi access in the room but it was free in the Lobby, or in Starbucks downstairs where you could enjoy a tea or coffee whilst accessing online. Only downside was there were no tea making facilities in the room. swimming pool was small but adequate as I always had it to myself, though there was no plastic bags for wet swimwear which meant dripping all the way from 7th floor to 21st floor. Concierge gave easy to follow directions to all the sites and public transport and the reception staff were very helpful when I had a problem using my Uk debit card. All in all I had a very enjoyable stay and would this hotel again if I am ever lucky enough to be back in Chicago.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 4, 2012

The reason I book this place was because the pool picture from the Holiday Inn website. Man, was I fool, and this pool suck. The water was freezing cold, unlike other holiday inn they keep it warm most of time. The room we were in were a bit ok, but feel out dated. Great staff, well just the check in. Love the egg mix breakfast, unlike other location.

Room Tip: There is other better hotel out there.
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this review, September 19, 2012
Dear Travelbabyboy,

Thank you for staying with us. I am pleased you had a pleasant experience at check in. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 26, 2012

Decided to escape the Phoenix heat and head to Flagstaff for the weekend, and found the local Holiday Inn Express, which at times can be hit or miss. This one was, well, alright.

Checking was painless and the staff was quite friendly. Plus they had cookies out, so I am easy to win over. The room was clean and well made when we got there. About the size and the amenities one would expect from a HIE, including the tiny fridge and the tiny couch in the Single King standard room.

The hotel is in a somewhat commercial and industrial area with I-40 on one side and the train tracks on the other. We had a freeway facing room and I found there to be very little road noise. On the train facing side, the trains are frequent, but don't blow their horn through town either, though I I don't know how loud the rest of the train noise gets.

The real downside was the bed, which is probably the most important aspect of any hotel. There was still the firm and soft pillows on the bed, but they seemed really old and lumpy. It took a lot of folding and bunching just to make them comfortable. The mattress its self felt like it was plastic. It was pretty hard (not firm, but hard) and its self kind of lumpy as well. It reminded me of a king size version of my college dorm mattress, which is not a good thing. Needless to say, it wasn't the best night's sleep. Oh, I've stayed on plenty worse mattresses at other hotels, but this was not the quality sleep I've come to expect from the Holiday Inn Express brand.

The breakfast was standard Holiday In Express fare, if you been to one before, you will know exactly what to expect.

Room Tip: Odd Number rooms are the south side, I-40 facing. Even number rooms are north side, train facing...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this review, September 18, 2012
Dear Andrew B,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding our staff and amenities.

However, It sounds like we fell below your expectations especially on the bed. I understand the discomfort this caused you. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Flagstaff, Arizona
Top Contributor
154 reviews 154 reviews
123 hotel reviews
Reviews in 104 cities Reviews in 104 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed August 19, 2012

I have stayed in many Holiday Inn Expresses and generally have been pleased with them. While I would not say this place was awful, it needs some TLC. The building, in my humble opinion,is ugly. Parts of the public areas are dingy and worn looking, with dirty carpets. While I was not in the mood to complain, when I entered the room, the TV was on, a cushion was askew, and there was no coffee. Now I do not want to be too critical of guest room attendants, because I do appreciate the hard job they do, but the room really wasn't presented too well. The floor lamp was sitting unplugged in a spot across the room from the chair where I needed it for reading, so I was rearranging furniture. Get the picture?
On the positives, the front desk folks were very nice and assisted me sending a fax.
This is one of the more negative reviews I've written. I had just come from the Kimpton Firesky in Scottsdale, which is a horse of a different color. Maybe that has something to do with my letdown! As another reviewer indicated, it is overpriced for what one gets. I don't mind staying in older, seen better days motels sometimes if the rate is right. But, for $129, this customer was not too thrilled. Anyway, I am now buying a home in Flagstaff, so it looks like that was my last hotel night here!

Room Tip: There are better places to stay in Flagstaff.
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  • Stayed August 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 19, 2012 via mobile

The front desk staff was very rude. The pool was closed all weekend for lightning....even though there was NO lightning at all. The beds were very hard. We would not come back again. The free morning breakfast smelled horrible and tasted worse. So disappointing since it cost us $300 for 2 nights.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Flagstaff, responded to this review, September 10, 2012
Dear SusanGoody,

Thank you for your review regarding your experience. It is our goal to consistently provide superior service and accommodations at our hotel and your feedback is very important to us. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel front desk may have caused as well as the condition of the pool, uncomfortable beds and breakfast options. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We hope that you give us a chance to change your perception of our hotel.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Zelyn N
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Flagstaff

Address: 2320 E Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Flagstaff 3*
Official Description (provided by the hotel):
When traveling to Northern Arizona for business or leisure, Stay Smart at the Flagstaff Holiday Inn Express Hotel. We are centrally located to many Flagstaff attractions including Historic Rt. 66, Northern Arizona University, Lowell Observatory, Museum of N. AZ and the Riordan Mansion. Breath taking monuments like Grand Canyon, Sedona, the Red Rocks, Meteor Crater, Sunset Crater, Painted Desert and the Petrified Forest are nearby and a must see for all traveling through.The Flagstaff Holiday Inn Express Hotel is also the right place for relaxation and great hospitality! Our guests can enjoy views of the San Francisco Peaks from many of our wonderful guest rooms. All our comfortable rooms include a host of amenities including complimentary high-speed Internet access. Come sit and relax by our cozy fireplace in the evenings or have fun in our arcade room. Stop by our Express Start Breakfast Bar every morning for a deluxe hot continental breakfast served complimentary to all our guests. The hotel also has an outdoor/ indoor heated pool, a spa and a fitness center. The Flagstaff Holiday Inn Express offers meeting & banquet facilities, and also provides complimentary shuttle services to both the Flagstaff Airport & Amtrak Station. The staff at the Flagstaff Holiday Inn Express Hotel are always eager to provide you with friendly, courteous and professional service. We look forward to seeing you here! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Flagstaff
Holiday Inn Flagstaff

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