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“Renovated, consistent, great Embassy Suites” 4 of 5 stars
Review of Embassy Suites Flagstaff

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Embassy Suites Flagstaff
3.5 of 5 Hotel   |   706 South Milton Road, Flagstaff, AZ 86001   |  
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Ranked #7 of 65 Hotels in Flagstaff
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Renovated, consistent, great Embassy Suites”
4 of 5 stars Reviewed February 12, 2013

It had been 2 years since we last stayed here. The rooms and common spaces were nicely renovated. The changes to the layout of the Breakfast area make it so much more like a newer Embassy. Staff was the same helpful and courteous staff we've always encountered. Had read so many negative reviews, we almost didn't stay here again. Glad we did. Free wi-fi for Hilton Honors guests (all levels) made my day. Only downside was my bed was too soft and my back hurt for the next day.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, February 25, 2013
Thank you for your valuable feedback and fabulous review. We appreciate your honesty and loyalty.

We would love to have you as our guest the next time you are in Flagstaff.

Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
La Plata, Buenos Aires, Argentina
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 11, 2013

We arrived at Embassy Suites after driving through the snow, one dark night. It was as being at home. The girl at the front desk was very gentle and nice. The same for the young man there. The room was ready and all the information we asked for was given with a kind smile.
The room itself was OK but our deception was te kitchenette:no fork, no knife, noo spoon there. Not even one. Just the microwave. Drawers there were rather dirty. This is the only down we can point.
Breakfast was nice and the location is very convenient to continue driving towards our next destination.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, February 12, 2013
Thank you for your feedback. We are glad you chose our hotel during your stay in our area and we apologize for the problems you encountered. Although it may appear to be a kitchenette, we do not provide any plating or utensils in any Embassy Suites Hotel. However, if you let us know of your needs prior to arrival, we will be sure to add those items in your suite for your convenience on your next visit. We assure you that if you give us another opportunity, you won't be disappointed in the future.


Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
1 review
5 of 5 stars Reviewed February 11, 2013

The people were very kind and helpful. The room was clean and did not smell. The breakfast was well worth the price of the stay. We could have stayed at a cheaper location but chose this hotel because of the free breakfast. We will definately stay here again. Great Place

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, February 25, 2013
Thank you for your fabulous review! We value your feedback and loyalty.
Please let us know when you will be back in the area as we would love to have you stay with us again.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 11, 2013 via mobile

I would recommend this hotel over any in flagstaff. They are very kind and friendly. Took care I all my needs. They had good breakfast. Open bar at night from 5:30-7:30 They even made it snow for us. :-)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, February 25, 2013
Thank you for the great review! We value your feedback and your loyalty!

We look forward to seeing you again soon!

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2013

Do not go here unless it is only place available in Flagstaff!

The breakfast leaves a lot to be desired and is atypical of other Embassy suites that I have previously stayed in. The cooks are uncooperative and will not provide one with the ordered breakfast (i.e. ham) even though the constituants are readily available in the kitchen's cooking supplies, and were provided the day before. The breakfast room decorum reminds one of a happy hour bar (at the docks), with 30+ something adults (not children) loudly laughing and joking while the rest of the adults and children try to enjoy a peaceful breakfast. (When notified of the problem and asked to remedy the problem, the desk staff did nothing!)

The maid staff obiously came from a 3rd/4th world country, as the concept of replacing used soap and used shampoo bottles lying in the bath tub with fresh supplies, constituted waste of resources. The same with used towels.

The "happy hour" was really good i.e. friendly staff and good booze. The snacks could be upgraded to make this the highlight of the stay.

The computer and printer, provided for the use of the guests, were conveniently located which enabled guest to easily access the net to print boarding passes, etc.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, February 12, 2013
Thank you for your review of your recent stay, I respect your candor. We strive for personalized experience for each of our guests and offer enhanced services for comfort and convenience. I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings.

Thank you,

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, Connecticut
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2013

Before we arrived we felt this would be the best stay for the area... the girls at the front desk were very nice, made us feel at home... the problem was the room wasn't ready, they said an hour, it took two.. the cleaning staff, must have had a break. that evening we had had dinner reservations at 8. we went down to their bar. Kelly was the bartender... she was great... we sat at the bar, she informed us of the area, was just a perfect people person. she made our stay

Room Tip: We had a .2 bedroom 2 bath room. good choice. traveling with adult daughter and her other half
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Top Contributor
391 reviews 391 reviews
101 hotel reviews
Reviews in 145 cities Reviews in 145 cities
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed February 9, 2013

This is a nice hotel.. nothing drastically different from other hotels of this kind but one thing that we liked was during happy hour in the pub, there was a masseuse at hand giving neck and back massages.. very nice.
we rode in with a bunch of harleys from Bike The Best in Flagstaff and the hotel looked after us very well.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Flagstaff

Address: 706 South Milton Road, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
#8 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites

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