Since we were traveling with other family members including our toddler grandson, we originally booked two executive king rooms that we requested be adjoining. When we arrived, we were told that executive king rooms were not side-by-side like what we wanted. We were offered other options that wouldn't have worked so we ended up with one executive king room and one standard king room on the same floor around the corner from each other. Not ideal but in the end we were all pretty happy. I'm grateful for the front desk staff member who worked very hard to try and accommodate our request.
I mention all that because the two types of rooms have some differences that might matter when booking a room. The executive king room has a much larger living area - ideal if you have kids and need to set up a crib and train set on the floor. It's amazing the amount of stuff a toddler has to travel with. That few extra square feet of floor space makes a difference. The dining table in the exec king rm is also moveable so you can push it out of the way. The one in the standard room is a little peninsula that is fixed onto the wall - it juts out taking up room - and there were lots of moments when we looked at it in exasperation and wished we could just move it out of the way. All this might matter when you have more than two people staying in your room.
The other differences are minor - you get bottles of water and a couple of extra snacks in the exec king room and the bathroom fixtures are newer, where in the standard room there are no snacks or water thrown in and it's a little more dated (but not by much). Otherwise, the layout is basically the same.
Aside from the differences, we had an overall nice stay. This isn't like most of the Embassy Suites we've stayed at in the past - for one, it doesn't have the big central enclosed atrium where all noise echoes up to your room. I like the way this place is set up because once you get out of the common area, it's actually pretty quiet. Also our rooms were pretty quiet. We did hear someone stomping around upstairs but nothing that prevented us from getting a good night's rest. Beds were comfortable. Bathroom was typical and small but we got enough towels and plenty of hot water.
The location is close to many restaurants and backs up to the NAU campus. We came to Flagstaff for sledding and found a nice hill on the NAU campus that we could walk to. Making a left turn out of the hotel driveway is tricky - the main road is right there in front of the hotel. And there's a traffic light that's a little inconveniently placed.
The manager's reception was great. Everyone in our group loved it, especially the free wine, beer and drinks. I've had different (fried) snacks at other Embassies but chips and salsa or flatbread and hummus are way better than fried beige food any day! Loved the fresh popcorn as well. The one member in our group who had never stayed at an Embassy was totally impressed with the manager's reception. Our group would plop down on the sofas in front of the fireplace with our drinks and snacks and relax every afternoon. I just wish I had seen the manager at his/her reception to thank them for a great amenity. (Note to Embassy manager: Please come by during manager's reception and meet your guests. We're quite loyal to the Hilton brand so it's always nice to place a face with the brand.)
Since we were there on weekdays, breakfast was not full at all. We usually came down between 8-9:30 every morning and there was always plenty of food and plenty of room to enjoy breakfast. The omelet line was never a long wait and the options are so varied that anyone can find something to eat. Also, is there some rule about not putting a tip jar on the counter where omelets are made? People were putting dollar bills on the counter right above where the omelet fillings are kept. I would hate for germ-filled money to fall on my food just because it seems presumptuous to put a tip jar up there.
The staff members are great. Housekeeping came to clean up our room while we were at breakfast one morning which was really nice. Breakfast staff members kept tables clean and were friendly but unobtrusive about it too. And I've already mentioned how the front desk helped us with our room assignments, making sure we were happy. Great customer service at this hotel.
My daughter complained that her room was too hot - her thermostat came on and stayed on till it was so hot, they just turned it completely off. And this was while it was snowing and in the teens outside. Our only complaint about our room was the ice inside the window frame that formed during the night (poor insulation). The hotel is dated and at some point, these problems will be resolved through updates and repairs.
Yes, I don't like that wi-fi isn't free when it is at other places but if it mattered that much to me, I would stay at those other places.
We would likely stay here again if we're ever up at Flagstaff. It's in a great location, the staff is wonderful and helpful, and breakfast and manager's reception are both nice amenities that are included in the reasonable room rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.