This hotel was pleasant to stay at. Staff was okay and in general it was clean. As another reviewer mentioned, the free breakfast was poorly managed. However, difficulties with a free breakfast is not why I write. It may be unfair to rate this hotel terrible, but as far as an overall experience at this hotel is concerned, I make the appropriate point for all other consumers.
We all have choices and in this day and age with the internet being such an important tool and free almost everywhere you go, I choose NOT to stay at a hotel that charges $9.95 per day for wireless internet. This hotel has a standard room rate more than most of the competition located in Flagstaff, including their sister Hilton branded hotels. I have found that most all of the less expensive hotels, including those which provide the same quality and most of the same amenities, are not only less expensive but provide FREE wireless internet to their guests.
With a daughter attending NAU, we stay in Flagstaff frequently. I have no problem paying a bit extra for some amenities but in my opinion wireless internet should not be an amenity. This hotel will no longer get our business.