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“The suites were very small.” 4 of 5 stars
Review of Embassy Suites Flagstaff

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Embassy Suites Flagstaff
3.5 of 5 Hotel   |   706 South Milton Road, Flagstaff, AZ 86001   |  
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Discover the Grand Canyon
Ranked #8 of 65 hotels in Flagstaff
San Tan Valley, Arizona
Senior Contributor
23 reviews 23 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“The suites were very small.”
4 of 5 stars Reviewed January 10, 2013

The suites were very small. They don't look like the advertisements at all. The bathroom is very small but functional. Very nice tv's in the bedroom and living room. It has all the emenities you need (coffee pot, refrigerator, microwave, blow dryer, iron, ironing board, and sofa couch). The gym was very nice. Very up to date. The real highlight was the breakfast buffet (sausage,potatoes,scrambled eggs,juice,toast,coffee). But the real treat was that they had a chef who cooked hashbrowns,bacon,omelates, pancakes,frenchtoast. The Embassy Suites is located across the street from Barnes and Nobel and close to about anything you may need. The University sits right behind the Hotel. We had a great two days of sleding and shopping. I would stay at this location again in a heartbeat.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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618 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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tucson
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 2, 2013

I guess they don't have limits on how many people can stay in a room because this is not the first time I have stayed at an Embassy suites and it was so over crowded!!! They ran out of breakfast stuff an hour before it was over. I heard an employee explaining they weren't prepared for the amount of people. They have to start limited the amount of people to a room. Not only is it a fire hazard, it doesn't make for a pleasant stay. It's hard for the staff to clean the place with so many people around. I understand it is near a ski area. That is not an excuse to be so poorly run!!!!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glendale, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

Beautiful, convenient and comfortable. Located in the heart of Flagstaff close to everything. Even with 3 adults and 3 kids staying there it was comfortable. We enjoyed it and would go back. Very nice motel

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, Manager at Embassy Suites Flagstaff, responded to this review, January 2, 2013
Dear Brenda R. thanks for taking the time to write about your stay at Embassy Suites Flagstaff. Our two room suites are great for 6 or even 7 or 8 people (sometimes).

We look forward to your next visit to our hotel. Happy New Year!
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Goodyear, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2012

We arrived on Thursday 12/27 and the check in staff were very nice. We got to the room and was disappointed in it's cleanliness and size. The fridge door opened ackwardly next to the wall. The builtins were very dusty. The mirror, walls and furniture were dirty. The grout on the bathroom floor was all broken up and missing.
We went down for the manager reception around 6pm. There were dirty tables and food on the floor. The pita bread, hummus and popcorn were OK, except for all the children that were in them. Went out to dinner, and came back to the room and realized that the pullout only had one pillow. We called the front desk, but they were out.
Woke up for breakfast and entered crazy breakfast land at 8am. Out of coffee, had to tell them, out of hashbrowns (completely), out of OJ, had to tell them, out of silverware, had to tell them etc. The breakfast room was too crowded...people waiting for dirty tables to be cleaned so the could put their full plates down. The food itself was good, but management needed more people working for a full to capacity hotel. Over and over we saw people asking for napkins, silverware, clean tables etc.
My husband and son went skiing and I stayed at the hotel. I went to the workout room which was very nice. Every staff member has been wonderful and accommodating when they can. We have one more night here. Let us see what it brings.

Room Tip: We were in a king bed suite.
See more room tips
Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, December 31, 2012
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our entire staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again.

Thank you again; I appreciate your honest feedback.

Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 27, 2012 via mobile

This hotel is disgusting. Not only do they allow smoking, the entire room is gross and old. Making non-smoking rooms available is insufficient when the hotel has central air. Disgusting, stay at a Marriott, they never allow smoking. The hotel staff is rude. The bathroom is old and I'm scared to shower for fear of fungus.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, December 28, 2012
Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback.

Amy Todd
General Manager
Embassy Suites Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwest
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2012

From start to finish an accommodating, friendly and customer focused staff. Thank you especially to Jake and Daniel and the front staff accomodating early check in and last minute afternoon changing of travel clothes from ski clothes after powder dump departure from slopes.

Purchased skiers package reducing extra a.m. stop at Snowbowl. Conveniently located, breakfast cooked to order, suites contain all the extras you'ld expect for kicking back or prepping for Flagstaff's welcoming community/activities.

Excellent communications with holiday welcome letter and property tips for breakfast rushes.

Housekeeping, dining room help and chef all added to the warm smiles and holiday greetings.

Thanks and cheers to the new year!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed December 25, 2012 via mobile

Ridiculously designed rooms. The suite comprised of two small rooms and minute bathroom instead of what could have been one decent room. Perhaps more suitable for a family wanting to cram in on a budget. A little down market.
The rooms and the breakfast room were freezing. Keep your wooly hats on in winter .
Part of the Hilton group and the management very corporate and unhelpful. We had an issue where we were promised $20 per night over room for as, on the web site and by phone, but this was point blank refused although a later email offered $20 instead $40

Stayed December 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESGM, General Manager at Embassy Suites Flagstaff, responded to this review, December 27, 2012
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.

Amy Todd
General Manager
Embassy Suites Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Flagstaff

Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Embassy Suites Flagstaff Hotel
Flagstaff Embassy Suites
Address: 706 South Milton Road, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Flagstaff 3.5*
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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