I have accumulated quite a few Hilton honons points, but just discovered Flagstaff's Embassy Suites. My daughter lifes in Flagstaff so I visit frequently, but this was my first time at Embassy. I'm hooked. First, the staff (from the General Manager to the kind women who clean th rooms) have the most genuine smiles and greetings. I truly felt everyone was glad to see me. This made my visit quite warm, regardless of the weather. Second, the room was spotless and comfortable. It was so quiet I thought maybe we were the only ones staying there, but they were full. Third, The hospitality reception in the evening and the complimentary brakfast in the morning were outstanding. Here's an example on why I will be back - Amy Todd, the General Manager, knew my name and called me by it the whole weekend. We will be changing from never staying here to staying 8 or more times per year. All my friends know about this gem also.