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“Stay at the Drury - just up the street.” 2 of 5 stars
Review of Embassy Suites Flagstaff

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Embassy Suites Flagstaff
3.5 of 5 Hotel   |   706 South Milton Road, Flagstaff, AZ 86001   |  
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Ranked #12 of 65 Hotels in Flagstaff
Certificate of Excellence 2014
Fort Worth
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
“Stay at the Drury - just up the street.”
2 of 5 stars Reviewed July 29, 2011

Olthis ES is old noisy and poor customer service to boot. Just tried booking the Drury but no luck. Drove past it on the way here and it, the Drury, looks great.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southern Cal
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 27, 2011

One of the older Embassy Suites that I've stayed in. Rooms were small. Alot of restaurants nearby. Hotel could use a makeover.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZ,CO,NY
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 27, 2011

I am a business traveler who logs 150 nights per year and has been regular customer at this property since before Hilton purchased it and turned it into an Embassy Suites.
It is like watching an old friend die from CANCER to see the significant decline in customer service and poor condition of the property. My family and friends have stayed at this Embassy Suites for over 15 years and have had many good memories at this place.
The manager's reception and free breakfast used to be a decent value: NOT now compared to other suite hotels that give more with better quality for less money. The rooms used to be fresh with clean carpets: NOT now, broken furniture in the last two rooms I stayed in, broken TV and remotes with dead battery's, and just plain dirty. There are newer cleaner properties within walking distance.
Finally, there where pleasant staff at the front desk. However, the Director of Sales and the Head of Housekeeping both lacked maturity and professionalism, exhibiting a bad attitude with multiple issues over our last few stays. Serious problems for this property.
On a good note: We found another/different/newer property that is less expense with exceptional customer service for our frequent trips to Flagstaff.
Pros: Free breakfast, Close restaurants, location
Cons: Noisy, leadership immature - poor customer service, old run down property, poor value

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
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Abu Dhabi, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 26, 2011

As part of our 3 week tour of USA we stayed in the above from 19 to 22 July 2011. Having stayed in various hotels in NYC, Niagra,Orlando myself and family rate this as the best in our journey. The room was spacious, excellent location, friendly staff in front desk, B/fast area, room service etc. we stayed in room 336 and had an scenic view of the mountains and the frequent goods train passing. The complimentary breakfast was hearty and filling . my son enjoyed the various types of omelletes served from the live counter. the hotel is located in an ideal place close to walmart, safeway, baskin robbins. even had a couple of Indian restaurants nearby to satisfy our appetite. Only draw back I can say is the absence of safe locker in the room and they have provision for this in the front desk. The taxi from airport will cost around $10. I recommend this to any family travelling to see Grand Canyon..

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed July 24, 2011

We like to stay at Embassy Suites because it's usually a great value. Free hot breakfast for a family of four and a suite enables us to spread out. This room, not so much. The room felt like it was on the small size. Yes, it's a suite so there was a living room and a bedroom, but we had nowhere to put our luggage in the bedroom except a low counter that was not deep enough to put our large suitcase on. We ended up using a chair to prop up the end that was hanging off the counter. There were two t.v.'s in the room but one of them had a reception problem (or something wrong) and there were wavy lines across the screen. A positive for us is that the sink is outside of the bathroom so we're not crowded in there in the mornings, but that makes the bathroom tiny. It bothers me that if the bathroom door opened while you are on the toilet, it would whack your knees. I must make sure to compliment the breakfast cook though, he was very friendly and courteous for being the busiest person in the whole hotel those 3 hours. Our stay was just average, but that's mainly because we felt the room was too small.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed July 21, 2011

Great hotel and wonderful staff!!!! A must stay when seeing the sights in Northern Arizona

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 20, 2011

We stayed one night at this location 4 years ago and thought it was fine. Unfortunately, it got worse over time. The room was very warn: upholstery coming apart on the chairs, awful stained curtains and very dated bathrooms. The only thing that had recently been upgraded were the bed covers and the shampoo/conditioner/soap. We won't stay there again unless they do a complete makeover. There is a brand new hotel down the street connected to Northern Arizona University that looks 10 times better and located on a nice piece of the college's property.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Flagstaff

Address: 706 South Milton Road, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Flagstaff
#8 Romantic Hotel in Flagstaff
#10 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Flagstaff 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 
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Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites

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