BEWARE – SLEAZY SURCHARGE

Econo Lodge, 2480 Lucky Lane, Flagstaff, AZ

September 28, 2012

Yes, there is actually a $4.00 "surcharge" added to your bill in addition to the regular room rate. The Econo Lodge owner, Dino Duldson, claims "This is for utilities surcharges imposed by local utility supplier." When questioned regarding the charge he states it is added to the bill for use of lights, TV and water. Don't know about you, but I sort of expect a room to have at least lights and water. Maybe you could argue an adjustment if you don't flush the toilet and skip the shower?

Yes, he did remove the "surcharge" from the bill after a long dissertation that I have no idea what it takes to run a hotel... and my suggesting that while that is possibly so, I do know how and where to make my dissatisfaction known.

Aside from that, the place looks fairly decent from the outside... inside the rooms are starting to look tired and showing signs of wear and deferred maintenance.

Sorry Dino, but my next stay in Flagstaff will hopefully be at a motel that offers lights, TV and water in the room rate... and a little less sleazy billing practices.

I checked into the econo lodge on lucky lane and had I move rooms twice because there were pubic hair in the sheets. They then gave me fresh sheets and said I had to take the bad ones off and put the new ones on myself! This place was absolutely disgusting and the customer service is non existent. They didn't think anything of the situation. Unreal!

The hotel room had the following; an ironing board in the wall, wifi, breakfast (for those who eat that kind of food, nothing healthy and no fruit), hair dryer, mini frig, and coffee maker. The king bed was very comfy though the room faced the hiway, it was too noisy to keep a window open and the room was stuffy/warm considering it was Flagstaff. The fan was noisy and the 2 towels felt more like a souring pad. The halls were tacky but it was 'quiet, very'. The indoor hot tub worked with an indoor pool, towels supplied. Front desk was slow with registration considering the room was booked via phone two days prior. It was, for what we got, a bit pricey however, it was parent's weekend, fall in Flagstaff. Thus, less expensive than other options. Hotel hard to find, it's hidden off the road next to Days Inn and Lucky Lane is not lit, a huge factor that impacted the arrival time, searching for Lucky (?) Lane.

The front desk staff was friendly and acceptably accomodating. We stayed on a recent night when literally every other hotel in Flagstaff was booked, and we paid over $100 for this dump. The common areas were dingy and out of date but not unclean. The room itself was tiny and skeevy. It was a non-smoking room but it reeked of cleaner and stale smoke. The stench from the cleaner was overpowering. The curtain stunk and it had moth holes all over the back lining. The air conditioner unit blew the curtain all over the place. It's also very noisy, being right beside the train track and highway.