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“Not impressed” 3 of 5 stars
Review of BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
2.0 of 5 Hotel   |   3030 East Route 66, Flagstaff, AZ 86004   |  
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Ranked #15 of 65 Hotels in Flagstaff
Prescott, Arizona
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Not impressed”
3 of 5 stars Reviewed October 8, 2013

We love Best Westerns, but this is our least favorite we've stayed at. It was overpriced for nothing special. The room was small and poorly lit and the beds were extremely hard. The temperature in the room was terrible; it was 40 degrees out but sweltering in. We even turned on the AC (in October!) but it didn't help. The breakfast was one of the best we've seen, but that alone isn't worth the price we paid. Next time we're in Flagstaff, we will stay elsewhere.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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609 reviews from our community

Traveler rating
    189
    206
    131
    56
    27
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Simi Valley, California, USA
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 7, 2013

We have absolutely no complaints about this Best Western. The staff members were courteous and helpful, the room was lovely and clean, the breakfast bounteous and satisfying. From the time we checked in until we checked out we felt relaxed and comfortable. We would definitely stay there again and would recommend this Best Western to others.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Flagstaff, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 7, 2013

While National Parks were closed, Best Western was eager to maintain a pleasant vacation by provided excellenst service. I stayed at Grand Canyon Squire and Flagstaff Hotels. Both were excellent places to stay the night.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Tucson, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 30, 2013

Great value for all the amenities that the hotel offers. The front desk ladies were friendly and very helpful in answering all my questions. The room was well equipped which contributed to comfortable experience.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Centennial, Colorado
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 27, 2013

We originally booked 2 nights at this Best Western, and checked out one day early. The hotel was old and dingy, with intermittent noise from trains during the night. We booked the hotel primarily because it was pet-friendly, but the front desk clerk was not very friendly when explaining their pet policy (e.g. if you leave your pet unattended in your room, we will try and call you. If we cannot reach you, we will call animal control to have the pet removed) We are responsible pet owners and never leave our pet unattended in a room, so this 'warning' made us feel very unwelcome. We checked online and booked the Drury Inn and Suites the next night - a much nicer pet friendly hotel. Also, there was no fitness center, but the breakfast was good and the Route 66 paraphernalia was nice.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mesa, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 27, 2013

The room was very clean, and we had 2 bathrooms with a sofa sleeper and King bed. Loved all of the room we had. The staff at the front desk were friendly and helpful. The beds were better than most. The breakfast in the morning was better than expected. We were close to the train tracks, however I stayed at the Travelodge down the road and could hear the train more than I could inside my room at the Best Western. Liked the pool area, kind of wish the outdoor area by the pool had heaters, so we could of stayed out a little longer. But over all I would recommend this place to anyone.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2013

Jeff helped us at the front desk and he totally exceeded my expectations! They have a separate building for breakfast which was cool, lots of room for hungry travelers in the morning. We walked 6 blocks for dinner, which I am coming up with a blank for the name but it was an independently owned brick oven pizza place. Great service and great food.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 East Route 66, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#11 Business Hotel in Flagstaff
#13 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pony Soldier Inn & Suites 2*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff

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