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BEST WESTERN Pony Soldier Inn & Suites: Traveler Reviews

2.0 of 5
3030 East Route 66, Flagstaff, AZ 86004
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BEST WESTERN Pony Soldier Inn & Suites
Ranked #15 of 64 hotels in Flagstaff
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240 reviews from our community

Traveler rating
    63
    83
    56
    18
    20
See reviews for
Families
68
 
Couples
102
 
Solo
14
 
Business
9
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Albuquerque, New Mexico, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2013

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask JEAN-PAUL Q about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
January 11, 2013
Thank you for your review!

Our Housekeeping staff works very hard and takes great pride to insure our guests walk into an ultra clean room. We look forward to seeing you again!

Scott Grams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Scottsdale, Arizona
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Get's the Job Done on a Budget, Pet Friendly”
4 of 5 stars Reviewed January 6, 2013

We stayed at this hotel while visiting Flagstaff because they allow dogs for a small fee. The hotel was clean, has a heated, the front desk staff was very friendly and helped provide numbers for cabs and local restaurants/attractions, etc. They provide continental breakfast and free wifi. The rates are very reasonable. It is right on Rt 66, so you may hear the occasional train that runs parallel to the road and is just across the street -- we stayed in the room top floor over the lobby which is the closest room to the tracks, and it still didn't bother us hearing the train.

Room Tip: They have a very large room (197) that has multiple rooms and is above the lobby with windows all al...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask CarlosRides about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
January 11, 2013
Thank you for your review. The Family Suite is very popular, even though it is on the second floor and is at the front of the building facing Route 66 and BNSF Railroad. Many guests return each year and rent that room. I wish we had more than just one of them!

Thanks again,

Scott Grams
General Manager
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Phoenix, Arizona, USA
1 review
2 helpful votes 2 helpful votes
“Comfortable & Friendly Inn”
5 of 5 stars Reviewed December 30, 2012

We had a wonderful experience at the Best Western Pony Soldier Inn. We were in town for a college graduation and it was so pleasant to have a friendly, clean and comfortable place to stay in Flagstaff. We were very impressed as well with the wonderful breakfast every morning ....the breakfast area had a beautiful view, a great selection of breakfast items and a clean, cozy place to eat.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Best Western

Ask SUSAN T about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
January 11, 2013
Thank you for your review. I am happy to hear you had a good time at our hotel. Our breakfast room is large for a 75 room hotel, and we receive many favorable comments about the selection of foods and the service staff!

Thanks again,

Scott Grams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona, USA
1 review
4 of 5 stars Reviewed December 28, 2012

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Best Western

Ask GREG K about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
January 11, 2013
Thank you for your review.

We have had many families stay with us in the winter months on their way to the North Pole via the "Polar Express". It's a wonderful time of the year, especially if we are fortunate enough to have snow! Our breakfast room does seem to be busier in the early morning as guests are up early to continue their journey or to go sightseeing the many natural wonders of Northern Arizona.

Scott Grams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Stockton, California, USA
1 review
1 helpful vote 1 helpful vote
“Eligah Husband family”
3 of 5 stars Reviewed December 26, 2012

very courteous staff, the television didn't work most of the time, the beds were the worst that I have slept on, the breakfast was as expected.... Continental ! If I had to choose a hotel in flagstaff, I would not choose this one without knowing that changes had been made

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask ELIGAH H about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
January 11, 2013
Thank you for your review. I apologize for the trouble you experienced with our 37" Flat Screen TV's. The city of Flagstaff cable company recently converted their signal from analog to digital. We have experienced some interruptions with the signal since then, but we are working diligently with the cable company to rectify this occasional signal problem.

Scott Grams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Pony Soldier Hotel
Best Western Flagstaff
Best Western Hotel Flagstaff
Address: 3030 East Route 66, Flagstaff, AZ 86004
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool
Hotel Style:
#9 Business Hotels in Flagstaff
#9 Family Hotels in Flagstaff
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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BEST WESTERN Pony Soldier Inn & Suites
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