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BEST WESTERN Pony Soldier Inn & Suites: Traveler Reviews

2.0 of 5
3030 East Route 66, Flagstaff, AZ 86004
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BEST WESTERN Pony Soldier Inn & Suites
Ranked #15 of 64 hotels in Flagstaff
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238 reviews from our community

Traveler rating
    61
    83
    56
    18
    20
See reviews for
Families
67
 
Couples
102
 
Solo
14
 
Business
9
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
La Mesa, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Just passing through”
5 of 5 stars Reviewed December 6, 2012

I did not think room was small, as others stated. Recycle basket in room! but not in other areas of motel. Nice high shower head. Decent soap and stuff. Given room upgrade because of Best Western platinum card. Temperature controls worked. Breakfast much better than most Best Westerns. Better assortment and better quality. Better coffee (not just colored water). Orange juice not watered down. There were directions how to microwave hard boiled eggs rather than don't do it at other Best Westerns. Direction in hallway showing how to find breakfast room. Local paper at room door in morning. National paper in breakfast room. All of these things represent much better - more competent management with very good overall attention to detail.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask EdmondNeuberger about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
January 11, 2013
Thank you for your very kind review and comments!

Scott Grams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagar, Arizona, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Nice stay at the Pony Soldier Inn”
4 of 5 stars Reviewed December 1, 2012

The rooms are small but this is typical for a lot of the older hotels. I think I first stayed here in 1978. Don't be fooled by the close proximity to the rail road tracks. There are lots of trains passing by but I only noticed one when I was outside in the parking lot. My wife was disappointed because she likes the train horns. There is a shortage of electrical outlets in the room at first sight. There is one cleverly hidden in the base of each lamp. So, no problem charging up your gadgets. The beds are comfortable. Our room had two queen beds. The room was equipped with a privacy screen that slides to closes off the room from the vanity/bath area. This is a nice feature for family or two couples use of the room. The breakfast room has plenty of tables and a good selection of food. If you leave hungry it is your own fault. Staff is friendly and helpful. The indoor heated pool looked inviting but take your robe with you this time of year. Close to the mall, home depot, Sams Club and only about 15 minutes from the NAU Skydome.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Lawrence R for Flagstaff
Ask Lawrence R about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
December 5, 2012
Thank you for your review. It is nice to see you have been staying with us since 1978. We have a pretty high repeat business, which is always appreciated by our staff. Even though we are a bit older hotel, we have to keep up with the times so to speak, so we chose desk lamps that the outlets at the base for those travelers that need to recharge or plug-in their gadgets;)

Thanks again,

Scott Grams
General Manager
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Loma Linda, California
1 review
“Good for group church tour”
5 of 5 stars Reviewed November 26, 2012

We researched for hotels around flagstaff for large group last thanksgiving. Finally we find this hotel. We got good deal at price for rooms and manager allow us to use their breakfast room that we can use for felowship in 2 days.Its awesome.Their breakfast menu also good. My kids like their heated pool.

Roma
SBO- City Blessing Church

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask roma h about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
December 5, 2012
Thank you for your review. It was a pleasure having you as our guests this past Thanksgiving. We can’t always allow groups to use our breakfast room, but when business allows us too, we will make exceptions. I am happy you hear that your group and the children enjoyed their stay with us!

Sincerely,

Scott Grams
General Manager
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Wildomar, California
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Small, but worked for us!”
4 of 5 stars Reviewed November 23, 2012 via mobile

We noticed the train tracks across the street when we checked in and were worried about noise. The only time we heard the trains was when we were outside. Our room was at the very end of the building in the back, parking wasn't a problem. The room however, was very small. We had very little space in the room. Only a queen sized bed, a small table, but new tv, worked for the night. Breakfast was perfect, had a very good variety.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 4
Ask RelaxedCouple92595 about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
December 5, 2012
Thank you for your review. It sounds as if you stayed in one of our rooms that have only one queen bed. You’re right, the rooms a bit small, but for travelers that are traveling alone or with their significant other those rooms work out great. They are usually the first ones reserved, and if you are just staying the night, the price is right. They are priced accordingly, as compared to our rooms with two queen beds that are larger and offer a fridge, and our king suites which have both a fridge and microwave.

Thanks again,

Scott Grams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
“A+ Management & Customer Service!”
5 of 5 stars Reviewed November 23, 2012

We needed a place for our large group of mostly kids. Considering the fact that we are a non-profit organization and the kids with us were all children in the care of Child Protective Services, Scott Grams gave us 10 rooms for free! Not to mention his kindness and professionalism throughout the entire process of planning the trip.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask GAP_Ministries about BEST WESTERN Pony Soldier Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
December 5, 2012
Thank you for your review. I’m happy we could help out the children during your visit to the “North Pole” via the POLAR EXPRESS! (Grand Canyon Railroad). We try to help out when we can; assisting many charities and organizations when business allows us to. I hope most of the children will receive what they asked Santa for, and that everyone has a happy holiday season. It was also fitting that the young children from Tucson may have seen snow for the first time!

Thanks again for the kind words!

Scott Grams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Also Known As:
Best Western Pony Soldier Hotel
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Address: 3030 East Route 66, Flagstaff, AZ 86004
Phone Number:
Region: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool
Hotel Style:
#9 Business Hotels in Flagstaff
#9 Family Hotels in Flagstaff
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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