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“Small, but worked for us!” 4 of 5 stars
Review of BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
2.0 of 5 Hotel   |   3030 East Route 66, Flagstaff, AZ 86004   |  
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Ranked #14 of 65 hotels in Flagstaff
Wildomar, California
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
“Small, but worked for us!”
4 of 5 stars Reviewed November 23, 2012 via mobile

We noticed the train tracks across the street when we checked in and were worried about noise. The only time we heard the trains was when we were outside. Our room was at the very end of the building in the back, parking wasn't a problem. The room however, was very small. We had very little space in the room. Only a queen sized bed, a small table, but new tv, worked for the night. Breakfast was perfect, had a very good variety.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review, December 5, 2012
Thank you for your review. It sounds as if you stayed in one of our rooms that have only one queen bed. You’re right, the rooms a bit small, but for travelers that are traveling alone or with their significant other those rooms work out great. They are usually the first ones reserved, and if you are just staying the night, the price is right. They are priced accordingly, as compared to our rooms with two queen beds that are larger and offer a fridge, and our king suites which have both a fridge and microwave.

Thanks again,

Scott Grams
General Manager
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We needed a place for our large group of mostly kids. Considering the fact that we are a non-profit organization and the kids with us were all children in the care of Child Protective Services, Scott Grams gave us 10 rooms for free! Not to mention his kindness and professionalism throughout the entire process of planning the trip.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review, December 5, 2012
Thank you for your review. I’m happy we could help out the children during your visit to the “North Pole” via the POLAR EXPRESS! (Grand Canyon Railroad). We try to help out when we can; assisting many charities and organizations when business allows us to. I hope most of the children will receive what they asked Santa for, and that everyone has a happy holiday season. It was also fitting that the young children from Tucson may have seen snow for the first time!

Thanks again for the kind words!

Scott Grams
General Manager
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Albuquerque, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 22, 2012

I had planned on spending just one night, but ended up staying for four when I came down with the flu. The motel staff was super nice, even postponing repairs on the room next to mine so that I could rest and nap quietly.
There's a nice grassy area in the back for dogs to explore, and poop bags are supplied. My dog loved it, and was welcomed. The room was perfectly clean, and the bed very comfy. I will definitely stay here again.

Room Tip: I recommend staying in the back. It's very quiet there.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review, December 5, 2012
Thank you for your review. Every once in a while we have guests that need to spend an extra night or two that were unintended, whether they may be feeling under the weather, car problems, or inclement weather. We have empathy for these guests and try to accommodate them anyway we can. I’m happy to hear you are feeling better, and that your dog enjoyed our grassy dog area in the back of the building.

Scott Grams
General Manager
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RGV
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 21, 2012

Good all around and clean. WiFi was good and solid, even though it was not secured. Would stay again. Older facility, but had been updated. The price/value of this hotel is excellent. Front desk lady was very nice and friendly.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review, December 5, 2012
Thank you for your review. Our housekeepers work hard to insure our rooms are cleaned well and stocked. Happy to hear you would stay again.

Thanks again,

Scott Grams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 21, 2012

This hotel deserves a high rating for its price range. I was very impressed. My room was nicely decorated, with a new flatscreen TV, comfy bed (even though the pillows are tiny). I had a room at the back so I didnt hear any of the infamous Flagstaff train noise during the night. The breakfast is very well equipped compared to other chains...they actually have lots of pre-cut fresh fruit! Was nice to eat fruit after days of only waffles at the other hotels. Staff was friendly, hotel seemed in good condition, room was well kept. I dont really have anything bad to say. It's a bit down the road from downtown, but most of the budget hotels are.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review, December 5, 2012
As a frequent contributor to Trip Advisor with 20 hotel reviews at the time you completed this one, I would like to thank you for your positive review of our hotel. It is always nice to receive kind words from a frequent hotel traveler.

Thanks again,

Scott Grams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 14, 2012

Our room was clean and neat with a wide screen tv. We had morning breakfast and were refreshed. We also had free wi-fi which we used. We have stayed at more expensive hotels and some weren't as nice as this one.

Room Tip: I'm allergic to pets; so, I always have a room that no pet has entered.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review, December 5, 2012
Thank you for your 3rd review of our hotel. Stop in and say hello next time you visit. Thank you for your continued business and support!

Sincerely,

Scott Grams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Meade
2 reviews
5 of 5 stars Reviewed November 14, 2012

Came for a family wedding in Sedona and decided to stay a short distance away at our favorite chain so we could enjoy the sights on our way. Great staff, comfortable accommodations, computer access, many choices for breakfast, etc. Staff recommended a Grand Canyon tour which was outstanding. Excellent experience.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review, December 5, 2012
Thank you for your kind review. I’m happy to hear you were pleased with your experience with us. The guides that do the Grand Canyon Tours are extremely knowledgeable and you learn and see much more than if you were to go there on your own. We have had nothing but positive comments on any of the tour companies that come to our hotel to pick up our guests.

Scott Grams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 East Route 66, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#8 Business Hotel in Flagstaff
#11 Family Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Pony Soldier Inn & Suites 2*
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff

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