TV reception was bad. Electrical interferance from... - Review of Travelodge Flagstaff, Flagstaff, AZ

Also Known As:: Kings Hotel Flagstaff; Flagstaff Best Western

Address: 1560 East Route 66, Flagstaff, AZ 86001

Phone Number:

Region: United States > Arizona > Flagstaff

Amenities:

Free Breakfast Free High-Speed Internet Free Parking Pets Allowed

Hotel Style:

Ranked #30 of 64 hotels in Flagstaff

Price Range: $

Hotel Class:2 star (2*)

Official Description (provided by the hotel):: The Travelodge is located on Historic Route 66. We are conveniently located about one half mile from Historic Down Town Flagstaff. The hotel offers the Travelodge Bear Bites breakfast complimentary every morning from 6 A.M. To 9 A.M. All of the rooms are equipped with a refrigerator, microwave, and coffee maker. The hotel is about an hour and a half drive from the Grand Canyon. ... more less

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26-30 of 84 reviews

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Daniel M

Young

2 reviews

Reviewed March 2, 2013

Review collected in partnership with Travelodge

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

May 9, 2013

Dear guest:

We greatly appreciate you taking the time to complete this TripAdvisor review. Thank you for your valuable feedback.

However, I do want to extend my sincerest apologies for the dissatisfaction you experienced during your stay. We are actively working toward updating and improving our property, and are actually in the process of refurbishing this hotel. These refurbishments include a new rooftop, staircases, carpeting, internal paint job, mattresses, and flat-screen televisions.

While working on the aforementioned improvements, I will make sure to address the issues you expressed in your review -- however, I do believe that the issues you experienced with our breakfast area have already been resolved, via a complete remodel of our lobby area.

Thank you again for your feedback. It's through your contribution that we are, as owners, able to address issues that we're not always aware of. Although it's never easy receiving negative feedback, it's necessary for the forward progression of any establishment!

If there is anything else I can help you with, please do not hesitate to contact me. I would love to help!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

Gregory V

Scottsdale

1 review

“Unresponsive and shoddy”

Reviewed February 27, 2013

The door to my room wouldn't close without slamming it so hard the entire building shook. Once closed, the door had a gap large enough to put a billfold through (in February!). The bathroom faucet didn't work, so there was no cold water. And, finally, there was a hole in the bathroom window (in February!). I called the front desk to report these things and nothing at all was done. Don't stay here.

Ask Gregory V about Travelodge Flagstaff

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear guest:

We sincerely appreciate your feedback on our property. Thank you for providing us with this review on TripAdvisor.

However, we do sincerely apologize for the issues you experienced during your stay. It's worth mentioning that we're currently in the process of refurbishing our hotel -- these updates include new rooftops, staircases, paint job (internally), mattresses, carpeting, and flat-screen televisions! While we are working on these current renovations, I will make sure to also address the issues you expressed in your review.

Again, we apologize for your dissatisfaction. If there is anything else that I can help you with, please do not hesitate to contact me, personally. I would love to help!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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lpsibling

Buffalo

Reviewed February 12, 2013

Ask lpsibling about Travelodge Flagstaff

March 19, 2013

Dear guest,

Thank you for taking the time to complete this TripAdvisor review. We appreciate your feedback!

We're happy to hear that overall, you enjoyed your stay with us. However, we do apologize for the issues you experienced with your room smelling like "dog." We are, indeed, a pet-friendly hotel. We will address the pet-odor issue immediately, and ensure extra action is taken against it.

Please know that we're working continuously on updating and improving our property. It's worth noting that we are currently improving the interior of our rooms by applying a fresh coat of paint and installing new carpet! It's our hope that if you're traveling across the country again, you will consider a second stay with us, despite your original "average" experience!

If there's anything else that I can do to further assist you, please don't hesitate to contact me directly. I would love to receive any additional feedback you'd be willing to provide.

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186

Notary123

Sacramento, California

Senior Reviewer

7 reviews

3 hotel reviews

Reviews in 6 cities

1 helpful vote

“Room never cleaned”

Reviewed February 2, 2013

The check in Gal was delightful. I was going to give this place an average rating . It was decent for the price. My only knock against the motel was that the water never got hot enough when I took a shower. And then when I returned around 4 pm. The room had never been cleaned? Someone came in and emptied the garbage, took out the dirty towels and that was it! They never replaced the dirty towels with clean ones? And never made the bed or cleaned the room.

Room Tip: If they had cleaned the room and had hot water I would have given it a much better rating. Room was...

See more room tips

Ask Notary123 about Travelodge Flagstaff

April 2, 2013

Dear guest:

We appreciate you taking the time out of your schedule to complete this TripAdvisor review! We are grateful for your feedback.

However, we sincerely apologize for the inconveniences you experienced during your stay. I will personally address the room-cleaning situation, and can ensure that this won't be an issue you encounter again, should you consider a second stay with us.

Again, we appreciate your feedback and hope that despite the issues you experienced, you will consider staying with us again in the future. If there is anything else that I can personally help you with, please don't hesitate to contact me directly. I would love to help!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186

alexphj

Harrison

Reviewer

4 reviews

4 hotel reviews

Reviews in 3 cities

6 helpful votes

“nice staff at the front desk”

Reviewed January 11, 2013

had a good stay in this motel although it was a little noisy in the night as it is near the rail track. But I guess the whole small city is along with it. During the morning time, the front desk staff Dean is super nice and helpful. I was provided by his helpful travel information. Thanks and good luck to his future career.

Ask alexphj about Travelodge Flagstaff

Dear guest,

Thank you for taking the time to complete this TripAdvisor review! We appreciate your positive feedback.

We're happy to hear that you enjoyed your stay with us, and considered our establishment to have exceptionally good front-desk service. This is always the reaction we hope for from our guests!

It's worth noting that our property is undergoing some heavy refurbishments, including new, fresh paint in all of our rooms, and new carpeting. It's our hope that you will consider staying with us again in the future!

If you have any additional comments, questions, or concerns, please feel free to contact me.

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186

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TV reception was bad. Electrical... - Travelodge Flagstaff

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