We came to Flagstaff as a side trip on the way home from phoenix. Reserved a room for two nights but after checking in found out a major winter storm would hit as we were leaving. Went to desk and explained we had to be back for work. They cancelled the 2 nd night and refunded the money ( prepaid). NO penalty at all. VERY friendly staff in all positions. We're nice room and the food they put out in the evening is great. Steps from NAU with plenty of covered parking. Have stayed at Drury Inn, Phonix many times, also great. First time here in Flagstaff.