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“Great City - Great Hotel” 5 of 5 stars
Review of Drury Inn & Suites Flagstaff

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Drury Inn & Suites Flagstaff
3.0 of 5 Hotel   |   300 S Milton Rd, Flagstaff, AZ 86001   |  
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Hotel website
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Hotel amenities
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Free Hot Breakfast & Wifi
Ranked #4 of 63 Hotels in Flagstaff
Certificate of Excellence
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great City - Great Hotel”
5 of 5 stars Reviewed January 15, 2013

From what I understand this hotel is staffed to some extent by students in the adjacent Northern Arizona University's Hotel Management Program. The staff seemed very nice and attentive, check-in was quick. I did not bring my dog but many guests did have thiers. I did not notice any barking or noise associated with any of the pets. I did stop and pet several of the dogs and it seemed like the dogs were always on their best behavior, while the owners seemed appreciative of the opportunity to stay in a clean and respectable hotel with thier dog.

My room had no evidence of pet odors and seemed super clean. The hotel uses a greywater system to reclaim water so there are differences in how some of the plumbing looks but it did not effect my stay. The breakfast and dinner snacks are free and alcoholic limited to 3 per guest but thats not a big deal. Food was only so-so at breakfast and evenings but it was not bad, If I were paying for the food it would not be my choice to pay for it, but munching on a few pretzels,cut veggies, make your own baked potato and chicken strips for free its no problem. I Again, highly recommend this hotel for pet owners and families who seek a central location and the ability to have thier dog with them.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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841 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Denver, Colorado
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 13, 2013

We enjoyed the friendly staff, new and colorful interiors and great evening reception. The hotel really would have been one of our best hotel experiences except they allow people with dogs who can't keep them quiet and the pool room smelled so strong of chemicals I didn't want to go in.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Marcos, California
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 10, 2013

We arrived at the Drury on a frigid evening last week. The hotel was probably sold out as hotels.com said that no rooms were available. We paid $118 and hear that the rooms can be cheaper booking in person. Phoning Drury directly landed us our room! This highly rated hotel is a rare find when traveling across the northern Arizona because it allowed our dogs to join us. I expected lots of dog hair everywhere and a room freshener smell when we walked into our room but was pleased to find neither. I appreciated that our window opened a little as the room temperature reached 80 degrees during the night without the heater being turned on. The Drurys efforts toward sustainability are much appreciated as well! The only down sides we experienced: the sound of the ice maker across from our room, lack of vegan, healthy options at breakfast and, the worst, a broken elevator. Imagine a large hotel full of people all trying to get to breakfast or checkout at the same time...the fire escape stair cases offered an alternative and a little morning exercise!

Room Tip: If possible, avoid rooms near near snack machines and ice maker or near the elevator. We liked our s...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 10, 2013

This is the third time we driven through Flagstaff with 2 medium size dogs making the trip wiith us. Of places we have stayed that accept pets, this one is the best by a long shot. In fact,I would stay here even if I were not traveling with pets, which I cannot say about either of the other places we have tried.
The room was fresh and clean with no odor whatsoever, even though pets are allowed. No cover-up air freshened, just a good clean room. Room was very large and pleasant, with very comfortable bed. As conservationists, we especially appreciate the LEED certification, evident in the recycling bins, low flush toilets, energy efficient features. There was a small refrigerator whoch was also a plus for us.
Staff was extremely helpful and friendly. Central Location is fabulous for exploring on foot.
Only negative was that while we were there, one of the two elevators was broken, so there were long waits...but given the highly functional staff, and excellent service this is probably already repaired.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 9, 2013

Visiting the area from the United Kingdom again this year and this will be our third stay at the Drury! Stayed at other Drury's too. Great spacious rooms, great staff, great food, great location, great place! What else is there to say? Enough said!
Reading some of the reviews here, some people are clearly very hard to please.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 8, 2013

My family and I stayed at the Drury Inn in Flagstaff for 1 night. I really liked this hotel. All the things that some hotels charge more for was included in the price. They have free WIFI, no password needed and a decent connection in our room.

The room was huge. We got a 2 queen bed room with terrace. Being January, we did not use the terrace all that much. I doubt we would have used it much in the summer either, as it was small and had no chairs. I wouldn't pay more to have a terrace, though it was the same price as a regular room. There was so much space in the room. I traveled with my husband and 7 and 9 year olds and we never felt crowded.

The bathroom was large too. The shower had dispensers for shampoo, conditioner and body wash. There were enough towels and washclothes. The toilet was low flow, with a button for solids and liquids. The vanity had more than enough space and for once, the hair dryer was decent.

At night, they have a free buffet with hot dogs, nachos, salad, baked potatoes and mac and cheese. By the time we got there, it was packed with people, so we only got a few things. The tortilla chips had run out and I didn't see anyone refilling. They have a soda fountain with Pepsi products, coffee, tea and hot chocolate all free. The lobby has a popcorn machine, which is available for free after 3pm. They also gave us drink coupons for alcohol. My husband and I could get 3 free drinks. They had Bud Light, different wines and a few mixed drinks to choose from. Since we only drink beer and we don't consider Bud Light beer, we didn't partake.

The beds were soft and a bit uncomfortable. Every time my husband rolled over, I would bounce. It was like being on a waterbed. The pillows were good and there was an extra blanket if you needed one.

My biggest criticism is the lack of a safe in the room. With all the electronic doodads we travel with, it would be nice to have a safe place to put them in the room.

The breakfast in the morning was really good. Make your own waffles, scrambled eggs, sausage patties, biscuits and gravy, oatmeal, pastries, bagels, etc... My family got more than enough to eat. I did see someone tending to the buffet in the morning, keeping everything stocked.

Overall, I would definitely stay at this hotel again. Yes it's priced higher than most hotels in Flagstaff, but they offer so many freebies, I think it's worth it. They have a nice indoor pool and spa as well, which the kids really enjoyed.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed January 3, 2013

If you like the smell of Febreeze and Brute with an overarching blend of Glade and Lysol liberally splashed on your walls and floor and beds this is where you want to be.

This is shallow cough land.

What is unconscionable is that the Drury staff knows it. When I asked to move there were no rooms left. When I asked if others had not come wheezing up to front desk complaining the clerk admitted that 'special cleaning arrangements' sometimes had to be made.

At check-in a man without a reservation was charged $89 for the same room I had booked three days before. When I asked if they would match that price I was told because I had booked using trip advisor they were unable to do that.

So if you are reading this and decide to make a reservation here you can be sure you will not get the lowest price. If you don't mind paying more and sleeping with a wet towel over your face this is the place for you.

Room Tip: Send your companion in to sniff out the room before you bother to get your luggage out of the car.
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Stayed January 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Flagstaff, responded to this review, January 10, 2013
We appreciate your feedback. As our housekeepers don't use any of the cleaning products you mentioned, we are not sure what odors you noticed during your stay, but will investigate. We sometimes get special cleaning requests in advance on reservations from people that are allergic or sensitive to some cleaning products, and request to have a room cleaned without them. As for your concerns about the rate, reservations made through TripAdvisor, but on our website can be changed. However, if your reservation was made on a third party website, like Expedia, Hotels.com or Travelocity, they are often prepaid to those companies in advance and generally cannot be changed by us upon arrival. We recommend that you always book directly on our website for the most flexibility in reservation changes. We do hope to have the opportunity to have you as our guest again soon.
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Additional Information about Drury Inn & Suites Flagstaff

Address: 300 S Milton Rd, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#8 Business Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Flagstaff 3*
Number of rooms: 160
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. This hotel is one of Mother Nature’s favorites. LEED Silver Certified, the Drury Inn & Suites of Flagstaff has many environmentally-friendly features, including solar panels and recycled water systems. ... more   less 
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Also Known As:
Drury Inn And Suites Flagstaff
Drury Inn & Suites Flagstaff Hotel Flagstaff
Drury Inn Flagstaff
Drury Inn Hotel Flagstaff

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