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“poor website and worse customer service” 1 of 5 stars
Review of Super 8 Flagstaff I-40 Ex 198 Lucky Lane

Super 8 Flagstaff I-40 Ex 198 Lucky Lane
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Super 8 Flagstaff I-40 Ex 198 Lucky Lane
2.0 of 5 Hotel   |   2540 East Lucky Lane, Off I-140 Exit 198, Flagstaff, AZ 86004   |  
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Ranked #29 of 65 Hotels in Flagstaff
tucson, az
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“poor website and worse customer service”
1 of 5 stars Reviewed 2 weeks ago

Found this hotel on trip advisor and booked a room from a pop up that gave several booking choices and I chose super 8's. very confusing site and when I received my confirmation it was for a pet friendly room which I did not reserve or want. Tried to cancel and discovered it was prepaid and noncancelable.when I called to complain they blamed it on TripAdvisor and wouldn't cancel it. At this stage I don't know who or what it went thru, but after my experience I won't bother with any super 8 again.

Stayed May 2015, traveled with family
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281 reviews from our community

Traveler rating
    40
    91
    77
    42
    31
See reviews for
105
75
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Vladivostok, Russia
1 review
4 of 5 stars Reviewed April 19, 2015

Good place with breakfast, clean rooms and very good service. I would recomend this hoteal to my friends. Just take the room with Lake view :)

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 18, 2015

Kind of disappointed, room didn't have any toiletries when we got there, we asked for extra towels on our 2nd day & got 3. TV channels were good, but a little noisy from the renovation. "Pool" was not open so kind of upset that's the reason we stayed here. Continental breakfast was kind of cheap & dissatisfied

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2015

The hotel staff at the front desk were friendly, professional and very helpful. The room was clean, nicely decorated and nicely stocked with shampoo, soap, etc. It was quiet and close to Wal-Mart and restaurants. I will stay here every time I travel through Flagstaff and recommend it to anyone especially for the reasonable rates.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Super 8 Flagstaff I-40 Ex 198 Lucky Lane

Address: 2540 East Lucky Lane, Off I-140 Exit 198, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Flagstaff I-40 Ex 198 Lucky Lane 2*
Number of rooms: 70
Reservation Options:
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Also Known As:
Super 8 Flagstaff i-40 Ex 198 Lucky Lane Hotel Flagstaff
Super Eight Flagstaff
Flagstaff Super Eight
Flagstaff Super 8

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