First and foremost, let me just say that I rarely rate hotels this low. I am an expert when it comes to low budget hotels in Flagstaff. I have to stay in Flag on the weekends, and over the course of the last few months I have been "trying out" various cheap hotels in the Flagstaff area. So, I realize that when you pay forty dollars for a hotel, you shouldn't expect that much. With that said, here is why I am rating this hotel so low.
When I checked in, it was pretty late. 10:45 p.m. ish? The man behind the counter seemed annoyed by my presence. I had pre-paid for the room on Expedia, as I always do. This makes check-ins usually pretty fast and easy. However, this guy proceeded to write down every number on my drivers license and credit card. Then he needed my e-mail and phone number. This whole process took about 9 minutes. I stood there...in silence as he typed. It seriously looked like he was writing a novel on his computer. I thought, do I look like some sort of criminal that he needs to have all of this information?? It was excessive and I was tired and wanted to go to bed.
After what seemed like an eternity, he handed me the key to my room and didn't really explain where the room was because he clearly had better things to do. I'm a smart girl though, so it didn't take me long to figure it out. I open the room and find what one can expect in a forty dollar a night hotel room. It seemed clean until I started to take a look around and walked into the bathroom to find dirty towels on the floor and used soap in the shower. Clearly, the bathroom had been overlooked by the cleaning staff. It happens, it's not a big deal.
I packed my stuff back up and headed back to the lobby. I explained to the man that the bathroom was dirty and there were used towels and used soap and he seemed totally puzzled. He then gets out a sheet of paper and says, "It says they cleaned it today?" Well, I'm not lying, so can I please get a different room? He again seemed annoyed and as if he didn't believe me, but then apologized for the dirty room and gave me another room.
That room was clean and fine....and the bathroom was good too. The next morning I called the front desk to ask what time check-out was, and the lady who answered was rude and short with me.
Like I said, I don't expect much from these cheapy hotels, but there are soooo many better options of low budgets places in Flagstaff. Between the rudeness, the dirty bathroom, and the long checking in process, I will definitely NOT be going back to this place. If this is the best that America has to offer, than America is in trouble.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your review,manager offer an apology for her inconvenience, and i have video recording to prove it, not only that we never ask guest for their e mail address only phone # for the reason that if guest forget something in room, at least we can informed them, it never took more than 3 minutes to check her in and i saw that video
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It Is management policy to get all the information from guest and their credit card for incidental, if she feel offended for that we are sorry,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.