I booked and fully paid one night at this hotel using a Hotels.com app on my cellphone, but forgot to change the number of adults to 2 though I traveled with a friend of mine, and we purposely booked a room with 2 beds.
When we had showed up at front desk, two guys with strong eastern accent momentarily declared that they will charge us an additional fee for the second person staying. I wasn't born just yesterday, so I said that any hotel's basic price does cover at least 2 persons in a room, especially when the room has two beds. Then I said that I would gladly cancel the reservation at this motel. In fact, I mixed up the names. I wanted to book the hotel named America's Best Value Inn when we had already stayed a night and were very pleased. The answer of these representatives was that they'd be happy to cancel my reservation and I'd not be getting any refund. My next turn was to say that I'd agree to pay the imposed surcharge; however, I'd post a negative review about this hotel. The surcharge was instantly called off, and we got a key of the room.
Later, I went online just for the price, comparing one adult to two adults per room price, and it expectedly showed no difference. So I feel I have to publish the story, so next visitors of Flagstaff wouldn't get oblige to bargain like at an Eastern market when they are tired after long day hiking at Grand Canyon.
Our further experience at the hotel wasn't any better, as well. In the middle of the night we were awaken by frantic knocking at the neighbor's door and some junkie's screaming. In the morning, we felt broken down by the sleepless night and had to change our next plans to hiking due to extreme tiredness.
- Official Description (provided by the hotel):
- Our all rooms are newly remodelled recently, we are close to northern arizona university,downtown,flagstaff airport is about 2.5 miles,flagstaff is a hub for tourist visiting grand canynon,sedona indian reservation,monument valley,crater,walnut canynon,patrified forrest and many other places of interst ... more less
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- Also Known As:
- America`s Best Hotel Flagstaff
- Arizonan Hotel Flagstaff
- Arizonan Motel Flagstaff