This is a newer property with nice rooms and clean, inviting public areas. The problem is with some of the staff. The housekeeping, security and food service staff were pleasant to deal with and seemed eager to please. On the other hand, the hotel desk, and players club employees need to be taught some basic customer service principals. I don't want to say that all of the employees in these departments are rude and seem to hate their jobs, but the ones that my wife and I encountered did fit into that mold. A simple smile goes a long way when engaging a customer. Previous reviewers mention this same problem. Hotel rooms have shutters rather than room darkening curtains on the windows so if you plan to sleep in, forget it. Don't know if we will be a repeat customer.
- Official Description (provided by the hotel):
- Twin Arrows Navajo Casino Resort is northern Arizona's premiere destination casino resort. Located just east of historical rich Flagstaff, Arizona, with the majestic San Francisco Peaks serving as it's western backdrop, Twin Arrows is the centerpiece of the Navajo Nations Gaming Enterprise properties. Here, art and architecture have combined to both embody and showcase the rich history of the Navajo people while providing an unparalleled casino resort experience. First and foremost, Twin Arrows will provide the very latest in games and gaming technology, often debuting new slot games before they're released to other casino properties in the state. Simply put there's no better gaming experience to be had in northern Arizona. Complementing the Twin Arrows' gaming experience will be luxury resort amenities, including luxury guest rooms, gourmet dining, culturally infused casual dining, a fitness center, heated indoor pool and more than 10,000 sq. feet of state-of-the-art meeting space. ... more less
- Reservation Options:
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