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“The front desk needs some customer service training.” 4 of 5 stars
Review of Twin Arrows Navajo Casino Resort

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Twin Arrows Navajo Casino Resort
4.0 of 5 Resort   |   22181 Resort Blvd, Exit 219, I-40, Flagstaff, AZ 86004   |  
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Hotel website
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Hotel amenities
Ranked #11 of 65 Hotels in Flagstaff
Central Arizona, Arizona
2 reviews
6 helpful votes 6 helpful votes
“The front desk needs some customer service training.”
4 of 5 stars Reviewed July 9, 2014

All was well, only complaint is the front desk at the hotel. Seriously, the service is an embarrassment to the Navajo people. Please do something about the mean-faced ladies at the front, they are not friendly, not professional at all and lacking customer service skills....was checked in by a Pamela somebody who was rude and seemed annoyed. Get some classy, nice agents who know how to smile and give truly good service. Other than that, great food, slots, and rooms.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TwinArrowsAZ, Public Relations Manager at Twin Arrows Navajo Casino Resort, responded to this review, July 10, 2014
Thank you for reaching out. We have shared this with our Resort GM and the entire executive team. We are glad that the rest of your experience was so positive.
Safe travels, we hope to serve you again soon,
Heather
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    110
    54
    17
    10
    19
See reviews for
44
103
10
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Dexter, New Mexico
Top Contributor
85 reviews 85 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 8, 2014

The rooms are fantastic!!! The decor of the entire hotel is very tastefully done and extremely pleasing to look at. The entire staff is very friendly and helpful. My wife and I enjoyed the hot tub and indoor pool late at night. The casino is very nice and clean. The buffet was half the price of most resort buffets, and the breakfast in the morning was great. We look forward to staying there again. The men at the valet parking were especially nice and helpful.

Room Tip: We were on the 5th floor and very happy.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Logan, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2014

A newer and very nice hotel. Room appointments are at the Marriott level. A very nice option to area motels for travelers. Easy check-in and check-out. Relaxed atmosphere. We've stayed here three times. No nasty surprises! Clean. Nice casino. Friendly restaurant. Large indoor pool and hot tub. Large parking lot. Valet parking or self parking available.

Room Tip: Request either a plains view (East) or mountain view (West).
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 8, 2014

The hotel rooms are large and very clean. This is a nice place to stay while at the casino. Only a few miles from Flagstaff and just off the I 40 freeway. Very convenient and easy to get too. The casino, in the same building, and the restaurants, provide a nice diversion.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 7, 2014

On our way from Albuquerque to Phoenix, we stopped at this resort. The room was spacious and clean. The bathroom was lovely with a huge shower and delightful, big, fluffy towels. The hotel provided complimentary water and a Keurig coffeemaker. The hotel is decorated in the Navajo tribe colors - it is obvious a lot of thought went into the décor. We ate at the food court which was not a food court at all, but more like a buffet. They had Navajo cuisine including fry bread. Our only complaint was that our room had shutters and not draperies. This allowed the purple lights that adorn the outside of the hotel/casino to seep in and light up the room all night.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkdale, Arizona
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 6, 2014

Went to Twin Arrows for the 4th of July show and was surprised- for a freeway casino, what a great job, spacious, clean, live music and food that was fine The fireworks were great and over the top as being right in your face close- really enjoyed the cool evening and the show.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 2, 2014

We booked a king sized bedroom and it was SPACIOUS! Very contemporary, clean, quiet. The bed is the best we ever slept on at the hotels. Keurig coffeemaker and complimentary water bottles. The bathroom is to die for and the towels are super big and fluffy. Truly felt like being at home.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Twin Arrows Navajo Casino Resort

Address: 22181 Resort Blvd, Exit 219, I-40, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Twin Arrows Navajo Casino Resort 4*
Number of rooms: 200
Official Description (provided by the hotel):
Twin Arrows Navajo Casino Resort is northern Arizona's premiere destination casino resort. Located just east of historical rich Flagstaff, Arizona, with the majestic San Francisco Peaks serving as it's western backdrop, Twin Arrows is the centerpiece of the Navajo Nations Gaming Enterprise properties. Here, art and architecture have combined to both embody and showcase the rich history of the Navajo people while providing an unparalleled casino resort experience. First and foremost, Twin Arrows will provide the very latest in games and gaming technology, often debuting new slot games before they're released to other casino properties in the state. Simply put there's no better gaming experience to be had in northern Arizona. Complementing the Twin Arrows' gaming experience will be luxury resort amenities, including luxury guest rooms, gourmet dining, culturally infused casual dining, a fitness center, heated indoor pool and more than 10,000 sq. feet of state-of-the-art meeting space. ... more   less 
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