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“Great Stay” 4 of 5 stars
Review of Twin Arrows Navajo Casino Resort

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Twin Arrows Navajo Casino Resort
4.0 of 5 Resort   |   22181 Resort Blvd, Exit 219, I-40, Flagstaff, AZ 86004   |  
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Hotel website
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Hotel amenities
Special Rate
Free room upgrade
Ranked #11 of 65 hotels in Flagstaff
Columbus, Ohio
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
“Great Stay”
4 of 5 stars Reviewed May 1, 2014

We stayed here for 2 nights only and it was a memorable experience. The resort looks good, stand alone in the desert and the room was spacious. I take one star away as I did not like the pillow quality. Couldn't sleep well the first night at all. The pillows felt like they were bought at a very low cost, had no support whatsoever.

Apart from that, I have no complaints. They replenished complimentary water every day. There was no such thing as a free breakfast, which should have been nice, but the 4 elements restaurant had good breakfast options. The portions were sumptuous and tasty. The servers were very kind and attentive. They took back the order for free when we did not like what was given. The manager was kind and gave answers without hurrying, to a lot of touristy questions.

Casino was nice. A guy won a Mustang in Casino the same night we were there. All in all, very comfortable stay. Would definitely recommend it.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TwinArrowsAZ, Public Relations Manager at Twin Arrows Navajo Casino Resort, responded to this review, May 2, 2014
Thank you for choosing to stay with us a few nights. We are excited for your next visit. We shared your kind comments with our food and beverage team and we'll pass on the pillow suggestion to the resort team to see if they have some firmer pillow options.

Thank you again for taking the time to share your experience.

Hope to see you again soon,
Heather
PR Manager
Twin Arrows
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

145 people have reviewed this hotel

Traveler rating
    79
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See reviews for
32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed April 30, 2014

We stayed at Twin Arrows when it first opened and have back many times, even joining gaming club and we receive weekly specials and discounts. However, since our first stay, the decline has been evident. No discounts are honored from the Twin arrows Gaming enterprise membership- althey are thouughly offered to playing members. Room "suites" are in fact handicap rooms- imagine staying in a "suite" for over $200 charge with 1 bed and assistive devices galore to trip over. (i stayed at the Adolphus in Dallas for a Marathon for a fraction of Twin Arrowes cost). My recommendation is travel south to Cliff Castle Casino, where "Bait and Switch" is not the management policy.

Room Tip: Avoid rooms on EAST side as the glare of the neon lights keep you up all night. Avoid "suites&q...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TwinArrowsAZ, Public Relations Manager at Twin Arrows Navajo Casino Resort, responded to this review, May 1, 2014
Colleen,
We apologize that your most recent visits haven't been as positive and are following up with our Player's Club team as well. Thank you for also taking the time to email us directly, we will be in touch shortly and appreciate you taking the time to reach out.

Thank you again,
Heather
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2014

There were no black out blinds in our room and a blaring neon light shone into our room all night. We got no sleep. Went for breakfast at Four Elements Cafe, we got no service in spite of being the only party in the restaurant. When we asked our valet for our car parked on their property, all our gas had been siponed out of our vehicle. The hotel accussed us of not really having gas in our car and we were just trying to scam them. With no sleep and pretty cranky, things got worse for us. While talking to the hotel manager, the security thugs asked the hotel manager if they could escort us off the property because we were complaining that our gas was stolen from our vehicle while in their care on their property. This was the most insulting, offensive stay at a hotel in my entire life. If you are smart, steer clear of this hotel, the parking lot and the staff.

Room Tip: Bring your own curtains if you want to get some sleep. And don't leave your car in their parking...
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  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TwinArrowsAZ, Public Relations Manager at Twin Arrows Navajo Casino Resort, responded to this review, May 1, 2014
Nadia,
Thank you for taking the time to share this review. Our entire team is aware of your situation and welcome the opportunity to further discuss potential resolution. Please email us directly at TwinArrowsPR@Gmail.com at your earliest convenience and thank you again for sharing this with us.

Heather
PR Manager Twin Arrows
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2014

We had a reservation and check in was complicated by not being able to find our reservation. The desk lady looked at my Texas driver's license and assumed the reservation was in my maiden name (which appears as my middle name on my license) and did not remember I had given her the correct name with spelling for the reservation when I arrived at the desk. Once found, the room was ready and nice. Lots of rules - alcohol and smoking are not allowed in the rooms which is odd for a casino hotel. We prefer a smoking room or a balcony when we are casino-ing.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TwinArrowsAZ, Public Relations Manager at Twin Arrows Navajo Casino Resort, responded to this review, May 1, 2014
So glad you enjoyed your stay and chose us for your vacation. We apologize for the restrictions in the room. As we are part of the Navajo Nation we abide by the Nation's liquor laws and try to accommodate all guests as best as we can.

We look forward to your next visit and thank you again for sharing this feedback,
Heather
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2014

For being out in the middle of nowhere, this is a classy place. Thoroughly loved my room, exceedingly clean and the restaurant was top notch. Front desk people were so nice! In fact, the whole staff was so accommodating...

Room Tip: Any room you get in this place will be great! The décor is absolutely wonderful!
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TwinArrowsAZ, Public Relations Manager at Twin Arrows Navajo Casino Resort, responded to this review, May 1, 2014
Yay!
Thank you for sharing your great experience, it made our team (especially the front desk's) day. Looking forward to your next visit!
Heather
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2014

The staff was wonderful as well as the hotel. Each room has extra large bathrooms with huge showers. State of the art electronics and TVs. Everyone was so helpful and efficient. The café had unique and delicious food.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Top Contributor
64 reviews 64 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 13, 2014

Less than a year old at this writing, the Twin Arrows resort is doing everything right. The rooms are gorgeous, large and luxurious, the amenities outstanding, the casino not too big or small, and the dining options more than ample. We opted to eat at the seafood bar. I know, seems like a strange choice for the high desert but my husband's lobster bisque chock full of fresh lobster was as good as any he has had on the coast and my Crab Louie salad was as good as any I've ever had. But the highlight of the meal was dessert. We were full and hadn't plan to have dessert but were curious as to the offerings. When she said "pinon pie" we couldn't resist as it had been years since we'd eaten this pie. OMG!! If you've never had pinon pie it's your basic pecan pie made with pine nuts. So decadent. I decided then and there that I wanted this pie to be the last thing to cross my lips before I die.

Room Tip: Ask for a view out the back across the desert instead of the parking lot.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Twin Arrows Navajo Casino Resort

Address: 22181 Resort Blvd, Exit 219, I-40, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Twin Arrows Navajo Casino Resort 4*
Official Description (provided by the hotel):
Twin Arrows Navajo Casino Resort is northern Arizona's premiere destination casino resort. Located just east of historical rich Flagstaff, Arizona, with the majestic San Francisco Peaks serving as it's western backdrop, Twin Arrows is the centerpiece of the Navajo Nations Gaming Enterprise properties. Here, art and architecture have combined to both embody and showcase the rich history of the Navajo people while providing an unparalleled casino resort experience. First and foremost, Twin Arrows will provide the very latest in games and gaming technology, often debuting new slot games before they're released to other casino properties in the state. Simply put there's no better gaming experience to be had in northern Arizona. Complementing the Twin Arrows' gaming experience will be luxury resort amenities, including luxury guest rooms, gourmet dining, culturally infused casual dining, a fitness center, heated indoor pool and more than 10,000 sq. feet of state-of-the-art meeting space. ... more   less 
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