We recently had a reservation at this motel for 2 rooms booked thru booking.com. Upon arrival the woman at the desk (who is the manager no less) said she only had one room. Obviously some mix-up between booking.com and the hotel. She said no other rooms were available for our second reservation. I showed her my confirmation for 2 rooms and she just started hollering it wasn't her fault. When I said we would need to cancel our one room because we had 4 people traveling together she said we would still have to pay for it. I said we would take two rooms at their sister hotel down the road, but she wouldn't compromise. When I said this wasn't right she started pounding her fist on the counter and swearing at us. I kept insisting we shouldn't have to pay for any room since our reservation was screwed up and she went into the back and slammed the door in our face. I didn't leave immediately so she sent out her husband or boyfriend who I guess was going to throw us out. When he seen our two over 6 ft. husbands he asked what the problem was and which one of us was coming over the counter according to his wife. I tried to explain to him our dilemma and she started screaming again and called me a [--]. I said all I wanted was not to be charged for the room. He said we wouldn't and she said we would. When I asked who was the boss since they gave conflicting answers he started yelling and told us to get the [--] off his property. As we walked out the door he also called me an [--].
I sure hope the owner of this motel looks at this website periodically because you need to talk to your staff and maybe get them some anger management help. In the end they did in fact bill our credit card for the room.
Worse experience I've ever had with any kind of management!!
- Also Known As:
- Canyon Hotel Flagstaff
- Canyon Motel Flagstaff
- Official Description (provided by the hotel):
- The Canyon Inn Hotel is located across from the Northern Arizona University campus - within easy walking distance. Canyon Inn Hotel Flagstaff offers 24-hour services and a friendly staff. Canyon Inn Flagstaff Across Convention center NAU/downtown. ... more less
- Reservation Options:
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