My friend has already written about our experience but I would also like to say how unhappy I am with the management at the Flagstaff KOA, particularly Janyel Thompson.
We were sat in our hire car on our own camping pitch when an RV drove into the back of us and scratched our car up. The manager Janyel looked to be directing the man driving the RV and despite seeing that we had been hit by the RV proceeded to tell us to move our car over to the other side of our pitch so the RV could park up tight alongside us on the tent site. She then vanished before we got out of the car.
We found her at the campsite office where there were several other members of staff manning the quiet desk. She denied that she was directing the RV despite the RV driver saying the complete opposite. Either way, she should not have runaway from the site of an accident without checking that her customers were ok. She expressed absolutely no concern for us whatsoever.
We have since seen many other complaints about this campsite as it's very cramped. The manager herself even said that these kind of accidents happen all the time.
Apart from this experience, the campsite itself is actually a nice KOA set in beautiful surroundings. Just make sure you have your insurance details to hand if you do decide to stay here.
- Also Known As:
- Flagstaff Grand Canyon Koa Hotel Flagstaff