Parked in our tent site, the manager (Janyel Thompson) guided an RV straight into the back of our hire car.
She asked us to move after the incident occurred, then promptly left the site.
We of course moved our ridiculously expensive hire car and got the drivers insurance details but actually had to go find our witness to take hers. As a manager, she should be concerned about all of her customers and should have hung around until everything was sorted. She went back to the office where there were at least 4 other staff to look after it.
She is adamant that she wasn't guiding the RV and that they aren't actually allowed to do that but as the driver said, she was guiding him, and it was herself who asked us to move so that he could get in.
The point is, whether she was guiding him or not, she was a witness to the accident and as a manager should have been more readily available to help.
The campsite itself is nice, good location, great views, lots to do for kids etc, but as our 9th kOA campsite, this is definitely the largest with the smallest spaces for each site, so more care should be taken and more help given to drivers of RV's. The manager herself has said it happens all the time so where was our warning? Why were we not asked to move before we were scraped if the manager was actually there watching the drivers every move?
We are now used to the American standard of service here where the customer is always right but the management here seems to be more concerned with not taking any blame for what was really partly a fault of hers.
Stay here if you want ease as a child friendly campsite but if you want good customer service don't bother.
- Also Known As:
- Flagstaff Grand Canyon Koa Hotel Flagstaff