We spent a week here. The location was perfect for all of our activities. There are issues with the campground sites but the website described them well and they offered blocks to help level. It was worth it to be at the base of the mountain. When I made the reservations the staff was very friendly and did share lots about the campground. This was not true of many of the people that were there. What we did not know what that this campground is used by large international groups that come thru for a night or two. Lots of partying – the management did little to fix it. We were right next to the bathrooms and had noise all night long. When we tried to address this with the staff we were told the group was warned but really there was nothing they could do about it. The website had mentioned lots of kids activities – when we asked about them we were told they did not have the staff nor could they afford to do them every day (some they never did at all). Every time I went into the office the attitude was that I was bothering them. When I asked about the late check out (which I paid for) the staff would not even speak to me. The office staff did not seem to care. They parked their cart in the middle of the road blocking all ways in and out of the main entrance. At one point there were six of us waiting on the cart to move so we could get in or out. When I asked to have it moved I was told he was busy and would get to it eventually. I did speak with (who I think was) the manager about my experience and some of the reasons people were leaving. The response I got was “99% of the people here don’t care about anyone else but themselves.” This person was burned out – came across as angry. They need to get out of the office and go meet with the families that are staying there. We met wonderful people that shared food, stories, and help. I did try to follow-up with the manager again after I returned home – with no response. My family will go back to the KOA Williams next time.
- Also Known As:
- Flagstaff Grand Canyon Koa Hotel Flagstaff