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“Convenient location but management lacked customer service” 2 of 5 stars
Review of Flagstaff Grand Canyon KOA

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Flagstaff Grand Canyon KOA
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5803 North US 89, From I-40 Exit 201, 1/2 mile North US 89 to Page, Flagstaff, AZ 86004   |  
Hotel amenities
Glendale, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Convenient location but management lacked customer service”
2 of 5 stars Reviewed June 17, 2013

We spent a week here. The location was perfect for all of our activities. There are issues with the campground sites but the website described them well and they offered blocks to help level. It was worth it to be at the base of the mountain. When I made the reservations the staff was very friendly and did share lots about the campground. This was not true of many of the people that were there. What we did not know what that this campground is used by large international groups that come thru for a night or two. Lots of partying – the management did little to fix it. We were right next to the bathrooms and had noise all night long. When we tried to address this with the staff we were told the group was warned but really there was nothing they could do about it. The website had mentioned lots of kids activities – when we asked about them we were told they did not have the staff nor could they afford to do them every day (some they never did at all). Every time I went into the office the attitude was that I was bothering them. When I asked about the late check out (which I paid for) the staff would not even speak to me. The office staff did not seem to care. They parked their cart in the middle of the road blocking all ways in and out of the main entrance. At one point there were six of us waiting on the cart to move so we could get in or out. When I asked to have it moved I was told he was busy and would get to it eventually. I did speak with (who I think was) the manager about my experience and some of the reasons people were leaving. The response I got was “99% of the people here don’t care about anyone else but themselves.” This person was burned out – came across as angry. They need to get out of the office and go meet with the families that are staying there. We met wonderful people that shared food, stories, and help. I did try to follow-up with the manager again after I returned home – with no response. My family will go back to the KOA Williams next time.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Tucson, Arizona
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed June 14, 2013 via mobile

This was our second visit in 8 days. We have stayed here many times on trips out of town to distant locales or visiting Northern AZ. Most visits have been uneventful even though the campground is tightly packed. Last week we reserved a spot for today and were shown a specific location where we would stay. Upon arriving we were assigned a different spot that was too tight for our RV + tow vehicle to turn in to, plus the sewer and water/electric were on opposite sides. After much wrangling, we were able to fit into the site and then discovered the anomalous hookups. After explaining that 1) this was not the site we paid for and 2) we could not have a full hookup without the sewer going upstream, we demanded to be placed in our original location. The person at the counter agreed we had been assigned another site but "tough". No one at the facility was willing to help resolve the issue.

We are experienced RV'ers, and have stayed at KOAs across the US and Canada. We will not be stayin at the Flagstaff KOA again.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 24, 2013

We stayed at KOA Flaggstaff/ Grand Canyon in late may after driving down from the Grand Canyon. After paying the overpriced fee, we pulled into our designated spot. The spot we were given was poorly marked with arrows pointing left and right. The spot to the left had chairs and hose on ground. Assuming it was taken we took the arrow right. After all hook ups done and in bed... We were awoken at 1030pm, by another trailer demanding the spot. We had to wake up, drive around the campground in pitch black, clear the site next to us and re-hook in there.

The next morning when explaining the situation, the Manager Response was "It is my campground and I don't get confused about the site markings".... Not even sorry or we apologize for the inconvenience....

I was shocked by this response. We have been camping for 2 weeks, 1500 miles, from Yellowstone to Phoenix. Throughout the whole trip we have had no problems and no "confusion" until we arrived here.

The KOA Flaggstaff/ Grand Canyon Campground was our last overnight stop. It was a pity that such a wonderful vacation had to have a sour ending.

Avoid this campsite at all costs!!!

There is a wealth of campsite options in & near Flaggstaff (along route 89 & Route 66). Stay their for friendly customer service and avoid getting woken up in the middle of the night.

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blind Bay, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 2, 2013

The place is a nice treed in area but very tight to drive in. The free internet did not work on our computer or Ipad, The cable system is not so good as we paid $7 extra, could not get it working, the guy working the evening shift came up and tried it also with no success, he said come down in the morning and we will refund you. When leaving I went to get my refund and the day manager was an absolute jerk about it. Never did get the refund. Very un-level sites as we have a 40 foot motor-home and had to jack the front tires 8 inches off the ground and we still were not level. Also $57 was the most we paid anywhere that we stayed during our 3 weeks

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soldotna, Alaska
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 14, 2013

This place is a fairly inexpensive place to stay with all the usual hookups and amenities. There is a small store in the office with a few things that you might have forgotten. There is some slope to the spaces though so bring blocks to level up with.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nashville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 10, 2013

The Flagstaff Koa staff was very helpful with anything we needed. The shower house was well stocked and very clean. Plenty of showers. The added perk, that we enjoyed was the free video rental, located in the office. We would stay again, and a big thanks to Bill, who checked to see if we needed anything, several times.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 8, 2013

We were in an RV and our campsite that was nowhere near level. We really had to work with our jacks to come close to level. They offer free wifi, however we were not able to get it to work foe either an iPad or Kindle Fire. The grounds were pretty with trees and the staff was very nice.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flagstaff Grand Canyon KOA

Address: 5803 North US 89, From I-40 Exit 201, 1/2 mile North US 89 to Page, Flagstaff, AZ 86004
Location: United States > Arizona > Flagstaff
Hotel Style:
Ranked #6 of 14 Specialty Lodging in Flagstaff
Number of rooms: 150
Also Known As:
Flagstaff Grand Canyon Koa Hotel Flagstaff

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