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“Terrible customer service, arrogant staff, poorly marked sites.” 1 of 5 stars
Review of Flagstaff Grand Canyon KOA

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Flagstaff Grand Canyon KOA
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5803 North US 89, From I-40 Exit 201, 1/2 mile North US 89 to Page, Flagstaff, AZ 86004   |  
Hotel amenities
Paris, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Terrible customer service, arrogant staff, poorly marked sites.”
1 of 5 stars Reviewed May 24, 2013

We stayed at KOA Flaggstaff/ Grand Canyon in late may after driving down from the Grand Canyon. After paying the overpriced fee, we pulled into our designated spot. The spot we were given was poorly marked with arrows pointing left and right. The spot to the left had chairs and hose on ground. Assuming it was taken we took the arrow right. After all hook ups done and in bed... We were awoken at 1030pm, by another trailer demanding the spot. We had to wake up, drive around the campground in pitch black, clear the site next to us and re-hook in there.

The next morning when explaining the situation, the Manager Response was "It is my campground and I don't get confused about the site markings".... Not even sorry or we apologize for the inconvenience....

I was shocked by this response. We have been camping for 2 weeks, 1500 miles, from Yellowstone to Phoenix. Throughout the whole trip we have had no problems and no "confusion" until we arrived here.

The KOA Flaggstaff/ Grand Canyon Campground was our last overnight stop. It was a pity that such a wonderful vacation had to have a sour ending.

Avoid this campsite at all costs!!!

There is a wealth of campsite options in & near Flaggstaff (along route 89 & Route 66). Stay their for friendly customer service and avoid getting woken up in the middle of the night.

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
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See reviews for
39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
Blind Bay, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 2, 2013

The place is a nice treed in area but very tight to drive in. The free internet did not work on our computer or Ipad, The cable system is not so good as we paid $7 extra, could not get it working, the guy working the evening shift came up and tried it also with no success, he said come down in the morning and we will refund you. When leaving I went to get my refund and the day manager was an absolute jerk about it. Never did get the refund. Very un-level sites as we have a 40 foot motor-home and had to jack the front tires 8 inches off the ground and we still were not level. Also $57 was the most we paid anywhere that we stayed during our 3 weeks

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soldotna, Alaska
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 14, 2013

This place is a fairly inexpensive place to stay with all the usual hookups and amenities. There is a small store in the office with a few things that you might have forgotten. There is some slope to the spaces though so bring blocks to level up with.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 10, 2013

The Flagstaff Koa staff was very helpful with anything we needed. The shower house was well stocked and very clean. Plenty of showers. The added perk, that we enjoyed was the free video rental, located in the office. We would stay again, and a big thanks to Bill, who checked to see if we needed anything, several times.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 8, 2013

We were in an RV and our campsite that was nowhere near level. We really had to work with our jacks to come close to level. They offer free wifi, however we were not able to get it to work foe either an iPad or Kindle Fire. The grounds were pretty with trees and the staff was very nice.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2013 via mobile

We pulled into the Flagstaff KOA at 5pm on a frigid snowy evening (minus 10 with the wind chill). We wanted a nice hot shower and were so happy to find the bathrooms are absolutely immaculate! They are also well heated. Great shower! The grounds are lovely with big pines and good lighting. A special thank you to Bill, the maintenance man, for his assistance in filling our water tank the cold morning of our departure. He made us feel right at home. Good stop!

  • Stayed February 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helena, mt
Top Contributor
79 reviews 79 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 29, 2013

We stayed one night at this KOA. There was no combo lock on the bathrooms. While I was showering at 11pm in the showers 1 block off of US 89, I realized how insecure I was in this unlocked bath/shower facility. It was clean and neat but the showers had a sign that said "Please, no pooping in the showers" Really? If you're concerned about security, this isn't the place for you. Also, our site for a 19 ft trailer with pick up truck was barely long enough. Fine for a one night stay, but I wouldn't want an extended visit.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flagstaff Grand Canyon KOA

Address: 5803 North US 89, From I-40 Exit 201, 1/2 mile North US 89 to Page, Flagstaff, AZ 86004
Location: United States > Arizona > Flagstaff
Hotel Style:
Ranked #6 of 14 Specialty Lodging in Flagstaff
Number of rooms: 150
Also Known As:
Flagstaff Grand Canyon Koa Hotel Flagstaff

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