I am a single parent traveling with my young son from Colorado. We were on our way to Tucson, AZ. and stopped for the night in Flagstaff, AZ. We have stayed at other Super 8's before and found them to be very clean and pleasant.
It was dark and late when we arrived, so we went right to bed. My young son woke in the night complaining of bites. I turned on the light and pulled the covers back on his bed and found small brown bugs between the sheets. I was horrified....It also seemed hot in our room, so I called the front desk. I was told the air conditioning was broken and to open the sliding glass door in our room. The front desk ignored my comment about bugs in the bed.......
I felt unsafe with the sliding glass door open and bugs in our bed. The air conditioning vent on the wall in our room had dirt, mold and grime all around it. I wanted to leave in the middle of the night, so I called the front desk again and was told there were no other rooms available. I called around Flagstaff for another motel room, but nothing was available. I thought of sleeping in our car, but with a young child I felt there was nothing I could do but get through the night in this terrible, hot room.
As soon as the morning light came with a restless night, I got up to shower and was again horrified at the mold on the ceiling in the bathroom and dirty tub. The more I looked around the room with daylight, the more disqusted I felt. Stains on the rug in our room and upon leaving the facility, dirt and grime in the ice machine in the hall........I just wanted to leave as fast as I could..........
I filed a compaint with my credit card, Super 8 Corporate Offices and the front desk at the Super 8 West in Flagstaff. To my shock, I was told I was going to be billed extra for having a pet and pet damage! I did not have a pet and I was appauled at the approach Super 8 Corporate Office and the local owner of this Super 8 West in Flagstaff took trying to intimidate me with additional charges. The Super 8 Corporate office completely ignored the fact that this privately owned motel did not meet travel standards and should be shut down! My credit card company would not refund my money as they said I did indeed spend the night ,even though the motel facility was deplorable and I had no other place to go with my young child.
The owners of this Super 8 West in Flagstaff are from India and could care less about the filthy conditions of this facility........I will never forget this horrible travel experience with my young son and I will NEVER go near this Super 8 West Motel in Flagstaff again.
DO NOT STAY AT THE SUPER 8 WEST IN FLAGSTAFF!!!!!!!!!!
I FELT LIKE I HAD BUGS ALL OVER ME WHEN WE LEFT!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing Super 8 Flagstaff Downtown NAU Conference Center for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:
• Management received additional training in the courteous manner in which you, our valued guest, are to be treated.
• Housekeeping received additional training in the level of cleanliness required of them as our employees.
• Maintenance was informed of the bugs in the room assigned to you and instructed to see to any needed extermination.
• Front desk staff received additional training in the courteous manner in which you, our valued staff, are to be treated.
I hope that the next time you visit our area, you will once again choose to stay at Super 8 Flagstaff Downtown NAU Conference Center. We take our reviews very seriously, and I think you will be very pleased.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.