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“Horrible room! TINY and very dirty, mold in the bathroom...” 1 of 5 stars
Review of Super 8 Flagstaff Downtown NAU Conference Center

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Super 8 Flagstaff Downtown NAU Conference Center
2.0 of 5 Hotel   |   602 W. Route 66, Flagstaff, AZ 86001   |  
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Ranked #32 of 65 Hotels in Flagstaff
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2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Horrible room! TINY and very dirty, mold in the bathroom...”
1 of 5 stars Reviewed March 18, 2013

Horrible room! TINY and very dirty, mold in the bathroom, hair all over the floor sheets full of stains bad smell in a NON pet room bedspreads smelled gross and the continental breakfast? Are you kidding! There was nothing but dry cereal without Milk waffles without syrup and apples the size of kiwi. Waited at the front desk for 5 minutes to check out and was suppose to stay 2 nights and upon entering the room we canceled our second night immediately, had to stay the one night because it was already late and had tired kids, but wish I would have just left since nobody got any sleep anyway with the all the noise And horrible bed, TV had like 6 channels and kept cutting in and out of service half the night there was no service at all, Internet is NOT high speed, couldn't even connect for more than 5 minutes at a time before it would kick you off and need to reconnect, this hotel is not even worth driving by! Don't waste your money

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8flagstaffaz, Webmaster at Super 8 Flagstaff Downtown NAU Conference Center, responded to this review, March 23, 2013
Dear Guest,

Thank you for choosing to stay at the Super 8 Flagstaff Downtown NAU Conference Center during your recent stay in our area.

Thank you for taking the time to give us a review. These reviews are one of our best tools in making sure that the standards which we set for our establishment are being maintained.

Upon receipt of your review the following steps were taken.

• Maintenance was informed of the stains on the floor sheet, Internet not working, Cable channels not working in the room assigned to you and instructed to see to its repair or replacement.

• Breakfast staff received additional training in presenting a proper breakfast.

I hope that you will reconsider your decision never to stay at the Super 8 Flagstaff Downtown NAU Conference Center again. I think that upon another visit you would be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 reviews from our community

Traveler rating
    32
    83
    82
    40
    44
See reviews for
117
73
18
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Montezuma, Kansas, United States
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 17, 2013

We choose this location because it was off the highway and thought it would be quieter; we were not disappointed. The room was clean, although the door was difficult to open. The pool/hot tub area was not over crowded as many are during the late evening. The service was good. Breakfast was a bit skimpy, but not bad. We would recommend this hotel for the budget conscious traveler.

Room Tip: I always advise people to ask to see the room before you book it if you are booking in person.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seneca falls, ny
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 9, 2013

We stayed here because with an ad we found it was only $40. Even though the ad said excludes weekend the gentleman was nice enough to honor it. I thought that was very nice of him. For that price we didn't expect much. But the room was clean and the bathroom was pretty decent. Of course its very no frills. My only 2 complaints were burn holes in the bed covers and the pool being in a different building and you had to walk in the snow to get to it.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8flagstaffaz, Webmaster at Super 8 Flagstaff Downtown NAU Conference Center, responded to this review, March 23, 2013
Dear Guest,

Thank you for choosing to stay at the Super 8 Flagstaff Downtown NAU Conference Center during your recent stay in our area.

Thank you for taking the time to give us a review. These reviews are one of our best tools in making sure that the standards which we set for our establishment are being maintained.

Upon receipt of your review the following steps were taken.

• Maintenance was informed of the burn holes in the bed covers in the room assigned to you and instructed to see to its repair or replacement.

• Staff was apprised of your comments concerning the ad. They will be keeping your comments in mind as they constantly do their best to improve our establishment.

I hope that you will reconsider your decision never to stay at the Super 8 Flagstaff Downtown NAU Conference Center again. I think that upon another visit you would be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Super 8 Flagstaff Downtown NAU Conference Center

Address: 602 W. Route 66, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #32 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Flagstaff Downtown NAU Conference Center 2*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Super 8 Historic Route 66 delivers a refreshing blend of comfort and convenience. We are walking distance to the Conference Center. As one of the friendliest hotels in the Flagstaff area, we’re here to serve you with a myriad of amenities and services to make your stay a special one, valued features and Northern Arizona hospitality. ... more   less 
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Also Known As:
Super 8 Flagstaff Downtown Nau Hotel Flagstaff
Flagstaff Super Eight
Flagstaff Super 8
Super Eight Flagstaff

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