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“Bring Earplugs!” 2 of 5 stars
Review of Quality Inn - Flagstaff / East Lucky Lane

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Quality Inn - Flagstaff / East Lucky Lane
2.0 of 5 Hotel   |   2500 East Lucky Lane, Flagstaff, AZ 86004   |  
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Ranked #51 of 65 Hotels in Flagstaff
Richmond, Virginia
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
“Bring Earplugs!”
2 of 5 stars Reviewed January 24, 2008

While not a bad place to stay because of dirt or poorly maintained rooms, the single reason not to stay at this particular hotel lies beyond the control of the staff – the railroad. The train is less than a quarter mile away & runs all night…with whistles…did I mention it runs ALL night? Previous reviewers have mentioned that this hotel has been undergoing renovations, and while they have been largely completed at this time, you are still dealing with a garden-style hotel from a previous era. In other words, the sound-proofing is not good. So, we did not get the best night’s sleep in this hotel. Other than that, this hotel was adequate for it’s amenities: the usual high speed internet, cable and an outdoor pool that is open seasonally. Hot breakfast was offered & included the waffle/egg patty/sausage that many hotels in this chain offer, but the room in which breakfast was served was much too small for the number of people that were trying to use it at peak times – my recommendation is to get your breakfast and get out! Again, the stay was reasonably priced, somewhere around $55 for the night, and the rooms were comfortable enough for a single evening, but the train is the deal breaker here. Unfortunately, many of the area hotels (Ramada, Motel 6, Holiday Inn) are all located on the same road (Lucky Lane) and probably have the same problem with the train unless they are more well soundproofed. I would try to stay somewhere else!

  • Liked — Front Desk Staff Were Friendly
  • Disliked — Noise!
  • Stayed January 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
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215 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Phoenix
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 9, 2008

My husband and I stayed only one night while in town visiting family. I think the second floor was not being rented as the carpets were being replaced. The carpet in our room did indeed look new. It was the usual smallish, motel room with 2 doubles, although I think it was advertised as queens. It was very clean. The one thing I did like especially was a microwave and a refrigerator. I find those 2 things in additon to the coffee pot very handy. The weather was very cold. We found the heater in our room to be either very hot or no heat at all. No happy medium. It was more comfortable with the heat off, as the room seemed well insulated and kept it's warmth. I usually like the breakfasts that are offered with the eggs, fruit, and make your own waffles, but we failed to get up early enough to enjoy this, as the breakfast room closed down at 9 AM. Would be really great if they stayed open until 10 AM.

  • Liked — microwave and fridge
  • Disliked — the room heater
  • Stayed December 2007, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Burbank, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 28, 2007

Not bad, the bed was hard.

  • Stayed October 2007, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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England
Top Contributor
77 reviews 77 reviews
69 hotel reviews
Reviews in 52 cities Reviews in 52 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed September 2, 2007

Overpriced given small room with double (not queen as stated) bed. At $55 it would be acceptable as a Route 66 norm but price is inflated by the corporate umbrella and the numerous inflating summer events in Flagstaff that seemingly deter the need to compete more effectively.

  • Stayed August 2007
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Raleigh, NC
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 29, 2007

I was worried about staying at this hotel after reading all of the negative reviews, but it turned out to be just fine and exceeded my expectations. It's not in the prettiest of locations (on a service road across from I-40) and the photo on their website is a bit deceiving (the mountains aren't as close as they seem), but the rooms, while small, were nicely appointed and clean. We didn't have any problems with noise, being so near to the interstate, because the a/c unit served as a white noise machine for us, which was great. I was impressed by the free breakfast -- scrambled eggs, sausage, biscuits, waffles, etc. It wasn't your usual stale pastries kind of breakfast - it was very nice! I was pleasantly surprised by the experience.

Stayed August 2007
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pittsubrgh, pa
1 review
1 of 5 stars Reviewed August 21, 2007

I have stayed at hotels for over 20 years. I have never experienced the absolute horrible service I received at this property. Non-working internet service for several days, blamed on everything, the altitude of Flagstaff, thunderstorms, my computer. Key cards that wouldn't work three days in a row. Poor service during the breakfast, including employees who didn't speak English when asked about food content. Housekeeping failing to refill supplies and the desk failing to send replacements when asked, dogs placed in a room below us that barked for over three hours straight. On top of all this, the staff was unresponsive totally. Never followed through on any request including to talk to the manager. Finally, a week after complaining to the Choice Hotels chain where I booked the room, the general manager of the property sent an email asking about our complaints. 11 days after responding to him, he still hadn't responded back. Ignoring customers is obviously the way this property gets by. Choice was not very helpful, either, eventually offering a one night voucher to stay at another property within a year. Folks, listen to the negative complaints about this property and stay some where else when visiting Flagstaff. You'll be glad you did, probably sad if you don't.

  • Liked — Leaving
  • Disliked — total lack of concern by the management and staff of "guests" problems
  • Stayed July 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Roswell,NM
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 15, 2007

I frequently stay in Quality Inns when traveling and this one has got to be the WORST one I have ever stayed at! The rooms were horribly small, smaller than average. Our door faced the pool area and the pool supposedly closed at 9:30, but at 10:30 there were still noisy kids in the pool. Then when they finally cleared out, we could hear some adults in the courtyard talking. All this we could hear even with the air conditioner going. The beds were comfortable and I didn't have a problem with the pillows, but the blanket on the bed was like a stiff, scratchy, woolish cotton. I couldn't stand to touch it. The ceillings in the sink and shower areas looked like they had been leaked through by the upper floor and the shower had mildew in the caulked areas. The grab bar for the disabled was postioned right were you stand under the shower head and I kept hittng it while I showered. The only good thing I can say about this hotel is that they have a good breakfast. They have the standard waffles, but they also have scrambled eggs and hot sausage too, along with the other continental breakfast items.

  • Liked — Breakfast
  • Disliked — Noise!!!
  • Stayed August 2007, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Quality Inn - Flagstaff / East Lucky Lane

Address: 2500 East Lucky Lane, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #51 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn - Flagstaff / East Lucky Lane 2*
Number of rooms: 122
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Also Known As:
Quality Inn - Flagstaff / East Lucky Lane Hotel Flagstaff
Flagstaff Quality Inn

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