Me and my father traveled nearly 1,200 miles from South Texas to attend some seminar in Flagstaff. We're 13 year Hilton Honor members so we're loyal to the Hilton hotel chain. But after viewing their rates for the amount of time we were in town I had to check for other options. In my 25 years of travel, I've passed and stayed in Flagstaff many times and seen the town change into a city. As Hilton Honor members we stayed at the Embassy Suites(2004) and Hilton Garden Inn(2008).
This time around the rates at these Hilton properties in Town that include the Embassy Suites, 2 Hampton Inn's and Hilton Garden Inn......the prices per night were outrageous. We've stayed at Marriott properties, mainly at Residence's Inn because my family is rather large so we need extra living space. But this time it was just me and my father. So I looked up Marriott's main website and they pulled up this property. Although I never stayed at a SpringHill Suites, we have one in my city and its décor and look is something out of designers magazine. They're not afraid of style and color. So I used this chance to check it out AND the BIG PLUS was that they had a so called long term stay rate, forgot what its exactly called. But it was $20 to $30 dollars a night cheaper when you longer verses a one night stay which they slap you with a high rate. So I managed to get this long term stay rate which was perfect for me and my father.
Upon arriving, NEVER BEFORE had we experienced a swift check in. I'm also a Choice Hotel member, and Holiday Inn club member, but boy was it quick and smooth. The gentleman Trevor, I think his name was, tall lean young man was helpful. Throughout our weeks stay I got to know him. He would great us every night we came back from our seminar and ask us about it. Whenever we wanted to know where to go to eat, he went out of his way to point us out a direction, or if it was a phone number we needed or just friendly chit chat. Very affable man and easy to get along with, found out he is a fellow Texan who moved out to the Flagstaff area. I hope this property and the management keeps him around, he has upper management written all over him. While eating breakfast, one guest asked for him and the lady working the front desk during the morning laughed and said "Oh everyone knows Trevor, seems everyone likes him" and she and the guest laughed. Trevor from what I gather works the afternoon to night shift.
Another worker who went out of their way was a house cleaning Lady named Debra. A real sweetheart and caring woman. On our 2nd or 3rd night after returning from a seminar, we noticed our rear driver side tire was completely flat. We pulled into a gas station to fill it and made it to a local Wal Mart right by the hotel, not even a block away. We got some Fix A Flat sealant. Once we parked my truck, I began putting the sealant into the tire and someone stopped by and asked if we needed any help or if everything was alright. I looked back and it was a female employee who I had seen several times working house cleaning on our floor. Her name is Debra, and she said her husband worked at a local Discount Tire in town and could help us out. We gave her our name and she came back a few minutes later to hand us a card with directions of the tire shop. My father was really taken back by her gesture and concern for us. She could of gone about her business and ignored our problem but she didn't. She reached out with help and with that simple gesture of kindness made us feel we weren't alone in a area foreign to us so far away from home. I mean seriously, a flat tire 1,200 miles away from home? scary thought but comforting when random acts of kindness to shown to you.
As for the property, like some have said, it looks like a boutique hotel. The breakfast was actually decent and good. The lobby is nicely well done but does shoe its age when it comes to wear and tear. Yes the property may Not be THAT old but its furniture does show its been used. This goes for the room as well. Over all the room is spacious and fitted our needs. What I wish Hilton and Holiday Inn did was offer plenty of electrical sockets. In this day of age of Tablets, smartphones and mp3 players (all of which I have) its sometimes hard to find extra wall sockets that are free. In other properties we sometimes unplug the clock radio just to charge our phones. Not at this property, there was sockets everywhere that were free. And there was enough lights everywhere. Most hotel rooms have dime rooms and they try to get back with 2 desk lamps. But with the style and design of this property, its very tasteful.
As for the noise in the hallway or outside, we were located facing towards the Comfort Inn. We had a quiet 5 night stay. The only time we experienced any noise was due to the fact that our room, as i'm sure other rooms do to, has door that connects to another room. So when other guest checked in, we could hear them shower, their tv or hear them flush the toilet. hahaha but nothing to write home about.
Our only real gripe was the restroom. the toilet had a strong disgusting odor when we walked in as if it hadn't been cleaned. There was grime and mold along the grout seems of the walk in shower. Since the floor tile and the shower tile surround is ALL white, well it was easy to find all the mold and mildew on the cracks and corners of the tile. I know some of the house cleaners looked over worked so i'm guessing this is why the quality and control of room cleaning might be suffering. Therefore I don't place blame on house keepers but on the supervisor and hotel management for over assigning room cleanings with a small work force. You've got great employee's but housekeeping does seem over worked and I've NEVER seen a hotel that has their House Cleaners working well past 9pm cleaning rooms. Its obvious they're working long shifts and trying to clean as much as they can. But when you over work the staff, they no longer care about the quality of their work no more than trying to just make their cleaning quota. Management or the supervisor has introduced a slippery slope effect with workmen ship of the staff. correct it. I even met some of the newly hired house keepers and I never personally asked them but I knew they were working long hours trying to get their work done with so little help.
if you're handicap or someone in your party is, call ahead of time and request to stay near the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review on your recent stay with us! We are truly pleased that Trevor and Debra were able to make your stay such an enjoyable one. We truly pride ourselves on the customer service that we provide to our guests, creating a home away from home experience for each and every person that walks through our doors. We also appreciate the feedback on the hotel, we are currently working to on the little touches to make sure our rooms are clean and comfortable. We have shared your comments with all of our staff and look forward to welcoming you back on your next trip from Texas to Arizona!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.