We arrived at the hotel at 1 PM and were advised our room was not ready. The front desk clerk took our cell phone number and offered to phone us when we could check in. Had lunch and returned to the hotel at 3 PM and rooms were still not ready (never received a call either). We were then checked in to a handicap room. In the morning we went to the lobby to have breakfast at 6:15 AM. The attendant RUDELY told us that breakfast would not be ready until 6:30 AM. We ask if we could just grab a muffin or bagel. The answer was "NO we could not" but she would give us two bagels. With her bare hands she throw 2 bagels and 2 packets of cream cheese on a plate. How disgusting!!!!!

This hotel is perfect for families. Large rod with deprecation for sleeping and relaxing or working. Has a microwave and refrigerator in every room, indoor pool and nice fitness center with dumbells. I love the free hot breakfast they have a large selection of food. The HD TV's are great

This was the worst SpringHill and my second worst Marriott on my 5 week 9 state road trip.

Very sparse room with holes in the bed sheets and the thin towels.

The room needed a bit of TLC.

i WOULD NOT STAY AGAIN AND WOULD NOT RECOMMEND.


There were other things like pubic hairs in the shower but I will bring this up with Marriott.

The title pretty much sums it up! I drive across the country from CA to CT and back 2x/year with my dog and have stayed in many hotels and paid many pet fees - from $5-20....until this hotel which charges $50! That's like paying for a whole extra room! As for the internet, it wasn't working when I checked in so I went to the front desk, let them know and asked if other guests were having the same issue - they were. The front desk gal didn't seem too concerned but said she would look into it and call me in my room when it was fixed. After 2 hours with no internet and no call, I called the front desk and asked if they had resolved the issue. The front desk gal told me I had to call their internet provider's customer service line and speak to them about it - #1 what?!, that's kind of ridiculous to pay so much for a room and have to fix problems like this yourself; #2 thanks for telling me that 2 hours ago or giving me a call when you found this out like you said you would). As icing on the cake, when I asked for the # the gal was on the verge of rude and condescending when in an exasperated tone (sorry if you had a crappy day, don't take it out on guests) she explained to me it could be found on some piece of paper in my room - and then proceeded to get annoyed when I couldn't find it and she actually had to bend over backwards and give me the # herself.

The next morning, I got to the breakfast area 1.5 hours before it shut down and all of the hot items except for oatmeal and gravy were gone - and apparently they were not going to put out more because their food delivery truck had not delivered that day. Well that's nice. Included in the (not cheap) price for the room was a hot breakfast - which was not delivered as I ended up with yogurt and toast. I ended up making a PB & J sandwich from their condiments because I figured I should get as much as possible out of their scant breakfast offerings.

The only reason I did not give them a terrible/1 star rating is because the rooms themselves are actually very nice. However, a hotel is only as good as those that represent it to guests, how it treats its guests and whether it honors its word. This hotel failed in all 3 arenas.