We stopped over in flagstaff for one night and barely stayed in the hotel room at all but when we arrived to our floor there was a weird smell that carried over to the room. We opened the windows after dropping off our stuff and when we came back at night discovered quite a few problems.

Since it was late and the room was paid for already we didn't ask about switching a room but here is a taste of what we discovered. There was a closet in the bathroom with a ironing board that had little kids underwear hanging from it. I guess a previous guest left them and no one had since removed them. The fridge was dirty and the spots of stains were in no way permanent it just needed to be cleaned. The coffee maker was dusty and the inside for the water was filled with a layer of residue. Since the coffee maker couldn't be moved there was no chance of cleaning it well ourselves.

It was disappointing but since we were literally in the hotel for a few hours we made due. I don't think i would recommend to stay here right away, there seemed to be plenty of hotels in the area that might make for a better stay. At the same time its clear mistakes happen maybe next time will be better.....road was close by as well not a big problem but if your a light sleeper cars can be heard.

Please remember that my stay may not be representative of the property as a whole.
My room was mostly clean, until I moved a couch which had a lot of dust and a clothes hanger behind it. There were two issues during my stay that were bothersome. First, the internet was very slow in the lobby area. I informed the front desk and received a puzzled look. Then it was slow in my room (slow meaning many pages would not load, I was not streaming video). When I called the desk to complain, they gave me the number for their service. Fortunately their service was excellent and cleared it up in 5 minutes, but I should have never been the one to have to call.
Second, I had a VERY noisy heat/ac unit which sounded like a BAD a/c unit even though it was the heat that was on. Every time it started overnight, it woke me up. THe next morning i asked for someone to check it out. When I returned that evening, it was exactly the same. A call at night to the front desk gave me the option of switching rooms or getting either points or a partial refund. I took the points, but did not sleep well again. The first night I can forgive, the second I cannot. I checked out and moved on, despite my original intent to stay 2 more days. Other than these two issues, the place was average to better than average, so if you get a good room you should be fine. The staff being unable or unwilling to do a better job of solving problems indicates a need for much better training at this establishment.

We have stayed at this hotel several times while visiting our daughter at NAU. The hotel is very close to campus and right off the freeway. The rooms are large and comfortable with a living area with couch and desk as well as two beds. The little fridge is nice to hold your leftovers from dinner. Breakfast offers lots of choices from eggs, waffles, sausage to cold cereal and oatmeal. It was a meal that stayed with us until later in the afternoon. Staff is always helpful and accomodating. Hotel and surrounding area is clean and well kept. No problem with noise. This hotel is our preffered lodging when we stay in the Flagstaff area.

My room was huge. 2 queen beds, a very nice 3-part bathroom: One was the toilet and shower with nice glass doors (no tub). The second part was the vanity and sink in the middle. And, the third part was a HUGE, very nice walk-in closet (great if you are staying long-term). There is a totally separate living area with a sofa, work desk, coffee table and a separate area with a frig, coffee pot and microwave.

The beds were less than great. The first bed, when I unmade it, the fitted sheet was ill fitted – it was too short and was a flat sheet (which never stays tucked in). So, I just went to the other bed – but it was saggy and uncomfortable – you could feel the springs. Back to the first bed – at least it was comfortable, even with the bad sheets. I don’t’ know when hotels are going to start buying sheets and bedpads that fit the bed. The bedpad was one of those thin kind that bunch up in the night. Also, the carpet was a little stained up. No real big deal to me, but it was unsightly and didn't seem all that clean.

That being said, overall this is a great place. I love the huge room and comfort of it.
The lobby is beautiful and renovated. Good breakfast in the morning, and very friendly staff. I stayed for 3 nights and I would most definitely stay here again. The price was a few dollars more than I like to pay, but not all that bad – comparable with other hotels in the area.
The Grand Canyon is a little over an hour drive. This hotel is very close to the interstate. And, there’s lots of stuff you can walk to in the area – overall good location. There is a Walmart right behind the hotel. Sedona is not even an hour away.

As for the free wi-fi, the first day it was good. The second day, I couldn’t get it to work much. The front desk girl was very helpful and even called me back regarding it. But, I didn’t pursue it. On the third day it was better. Don’t know what that was all about.