We recently stayed at this excuse of an hotel and had the worst experience ever. The rooms were filthy dirty, small and not meant for a family of 4. For $79 there are better deals only 7 miles away. And this place isn't exactly at the base of snow bowl.
The staff was ok. The restaurant was awful greasy food. Being the only place, they had no general sundries.
There is no security at this place and so if your are wiu kids, you may want to reconsider. Also no one is available at the front desk 24/7. We had some people throw snow balls at our door in the middle of the night and run away. We decided to leave At 2am because my kids were so scared.
When we called to tell management the next morning they did nothing. They said they were sorry, that,s it. It was very disappointing. Please if you care for your life and the safety of your family, Dont stay there!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 3, 2011
We are a family friendly property. Thursday nights we offer half off our wings in the restaurant. This has become a very popular night at the restaurant with nearly the whole neighborhood coming in to socialize and enjoy our food. The neighborhood kids enjoy this night as well. When there is snow on the ground snowballs get thrown, though not usually at the cabin doors.
Report response as inappropriate
I think that this guest somehow believed that their family was the sole target of this childish prank. Upon learning of the incident, an investigation took place, and it was determined that this was just that, a childish prank. Other guests had similar complaints that night however nobody was ever in danger. There is somebody available 24 hours on the property in case of a real emergency, though it is true that the front desk has limited operating hours. It closes around 9pm nightly.
I corresponded with this guest a couple times after they checked out ( at normal check out time.) They complained to the desk upon checking out and never mentioned that they had to leave at 2 am because they felt so insecure. They actually stayed two nights and this occured on the second night. We refunded the second night and assured them that this was not a normal occurrence. We also invited them back to stay another night with room and tax on us, but they declined.
I have managed this property for 2 years and been living on the property for 4. It is what it is and not what it is not. It is not the Ritz. It is the Ski Lift Lodge, a rustic property 7 miles outside Flagstaff on US HWY 180. Peaceful, quiet, clean rooms, good food, excellent service, friendly staff, and run by real people. We stand behind our product and realize that it is not for everybody and that is OK.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.