I regret booking this hotel. The reason I booked this hotel is about the Brand name - Ramada. However, it now looks that the comments in tripadvisor are much more convincing. Its low popularity shows everything. Fortunately, I have only stayed here for a night.
I checked in at 10:00p.m., after visiting the Grand Canyon. My first impression towards the front desk staff was not very good indeed. No smile, lack of politeness. When he asked me to fill-in the car registration number in the form, I told him that it was from Car rental - Hertz and hence I could not remember the number. he replied stony that "You need to fill-in.' Before coming to this Ramada hotel, I stayed in another Ramada in LA for 3 days, it also had the same form for me to fill-in. After explaining to the staff that I did not remember the number, he just asked me to copy the ID number. It was more helpful and flexible. However, this Flagstaff Ramada did not have any flexibility.
I had no choice but ran to car park to see the car number. My wife was still in the front desk and witnessed that the staff kept waiting unpatiently. He knocked the desk and sighed in front of my wife. Apparently he was showing discontent. I wonder if this can be called as service. When I came back and apologized for keeping him waiting. He had no response. Was I so wrong that he would not forgive my fault? To me, the check-in process is somehow like an interrogation. He was an officer while I was a criminal. In fact, was I a customer indeed?!
The room is not clean. There are lots of stains on bedsheet and pillow sheet. The facilities were good but not well-maintained. Perhaps I over-estimated it because of the brand name.
The breakfast room is too small. I could not find a seat to have breakfast. I can only take the food and go back to room.
I am afriad the only good thing I can think about this hotel is the large carpark. That's it! There are a lot of hotels/motels nearby. I will definitely take the others for the next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.