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“Beds were comfortable” 3 of 5 stars
Review of Ramada Flagstaff West

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Ramada Flagstaff West
2.5 of 5 Hotel   |   2755 Woodlands Village Blvd / I-17, Flagstaff, AZ 86001   |  
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Ranked #22 of 65 Hotels in Flagstaff
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176 reviews from our community

Traveler rating
    43
    60
    38
    26
    9
See reviews for
89
33
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Adelaide, South Australia, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a great place to stay. The room was clean and comfortable, the shower was great and the staff were fantastic.
We were served by Brandon, who was very professional and all round a good guy!
Highly recommend staying here.

  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA2755, General Manager at Ramada Flagstaff West, responded to this review, 3 days ago
Thanks for the great review! We appreciate your time and wanted you to know that Brandon was very happy and acknowledged accordingly by management and his co-workers.

We are glad that it was a great place to stay and the room was clean and comfortable.

Please come back and see us again as we renovate our hotel common areas and room upgrades throughout 2015.

Safe travels - Ramada West TEAM!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Distrito Federal, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The service was great both Hugo and Brandon helped me out tremendously with places to go and things to see. They went out of there way to help me on multiple times, I recommend staying here if you are heading to flagstaff the accom is close to everything and there are plenty of shops across the road aswell

  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA2755, General Manager at Ramada Flagstaff West, responded to this review, 3 days ago
Thank you very much for taking the time and reviewing our hotel.

The staff was excited and appreciated the comments on our service at the front desk. We acknowledged both Hugo and Brandon accordingly and they say thanks as well.

We are glad that you will recommend us and hope you come back and see our new renovations and upgrades throughout 2015.

Safe travels - Ramada West TEAM!
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Phoenix, Arizona
1 review
3 of 5 stars Reviewed 1 week ago

your evening desk clerk was amazing
your morning desk clerk is unkept and homely.
breakfast server was un able to answer questions due to language
barrier.
not impressed with breakfast overall.. I have had much better.

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA2755, General Manager at Ramada Flagstaff West, responded to this review, 3 days ago
Thank you for reviewing our hotel & staff during your stay with us here in Flagstaff. We have utilized your comments with our front desk staff and used during our department meetings as we do with all reviews. This helps us be better at the things our guest are pointing out.

We schedule 2 staff members and the front desk agent during breakfast to assist with guest requests or concerns and not sure why we could not assist you with your questions.

We appreciate your feedback - safe travels!
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Tucson, Arizona
1 review
2 of 5 stars Reviewed 1 week ago

Planned a family ski vacation and chose this hotel because of the advertised $50/night (as we would really only be using the room for rest). Disappointed to find hot tub undergoing renovation. Front desk service was pleasant but upon receiving our key, we entered our room to find it was already occupied which was disturbing and alarming for both parties. We were upgraded to a suite with a broken refrigerator and a key card that worked only after 10 swipes. Sleep quality was poor and this hotel was in severe need of updating. Cable service was spotty. I was also disappointed with the lack of helpfulness by the staff. While eating our take out dinner in the lobby dining area we asked for help with changing the gruesome "unsolved murder" program to something more appropriate (we were eating dinner and have 2 young children), surprisingly the attendant was unmoved. She was fine to let us figure it out for ourselves, and then stressed that we needed to put the station back when we were done, as that was the station the owners wanted showing at all times. Our extra $20 a night was far better spent next door at the Sleep Inn. Businesses with poor customer service do not deserve to stay in business.

  • Stayed January 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA2755, General Manager at Ramada Flagstaff West, responded to this review, 3 days ago
Good day and thank you for taking the time and reviewing our hotel. We wanted to apologize for the inconvenience you experienced during your stay with us.

We strive hard to give each and every guest a positive experience and we did not live up to your expectations.
We are upgrading and renovating in stages in all areas of the hotel and appreciate your feedback as it helps us to concentrate and prioritize our efforts accordingly.

Thank you and safe travels!
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Catania, Italy
Top Contributor
135 reviews 135 reviews
33 hotel reviews
Reviews in 82 cities Reviews in 82 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in the area to visit NAU, and needed a hotel close by. Our room was very spacious with a large bed, desk, couch, fridge & microwave. It was well-insulated, so that the cold didn't get into our room unless the door was open (it snowed while we were there). Everything seemed clean, and the wifi worked well. Breakfast was pretty typical of hotels- eggs, meat, and a side available every morning, cereal, oatmeal, pastries, and a waffle maker. The only thing missing was water, actually. The location was perfect for us- a short drive to the part of NAU we needed access to, and across the street there was a Wal-Mart, grocery store, Buffalo Wild Wings, and various other restaurants. Friendly staff from checkin through our stay. I would stay there again.
The only small complaint that I have is about the bathroom. There was a chunk of wood missing from the bathroom door (the door was still able to completely block any view of the bathroom), and it seemed like the bottom of the wallpaper in the bathroom was starting to lift a bit. Other than that, everything was fantastic.

Stayed January 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA2755, General Manager at Ramada Flagstaff West, responded to this review, 3 days ago
Great review and we appreciate the detailed response on your family vacation and visit here in Flagstaff.
We are glad that our location was convenient and your room was very spacious with a large bed, desk, couch, fridge & microwave. The internet Wi-Fi worked well and breakfast was good with hot- eggs, meat, and a side available every morning, cereal, oatmeal, pastries, and a waffle maker.
We do have a 5 gallon water machine in the breakfast room by the ice machine and a 2nd one in our gym right outside the breakfast room for future use.

Again thank you and we appreciate that you will come back and stay with us and also recommend us to family & friends.

Have a great day and safe travels - RAMADA WEST TEAM!
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Contributor
20 reviews 20 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff, when asked for extra towels they brought them up right away.Kleenex box to the room they were very polite and helpful.I was happy with cleanliness comfortable beds. I would be willing to stay here again.

Room Tip: Good value
See more room tips
Green Features: If you need anything they are very helpful,and prompt with request.
  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA2755, General Manager at Ramada Flagstaff West, responded to this review, 3 days ago
Thank you for taking the time and reviewing our hotel. We are glad that our staff was very friendly and the rooms and hotel was very clean.

We are starting our renovations in our common areas and new pool & spa. Please come back and see us again soon.

Ramada West TEAM!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Flagstaff West

Address: 2755 Woodlands Village Blvd / I-17, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Flagstaff West 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Ramada West - Grand Canyon Area Hotel Flagstaff
Ramada Hotel Flagstaff
Ramada Flagstaff
Flagstaff Ramada

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