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“Awesome staff” 4 of 5 stars
Review of Hotel Aspen InnSuites Flagstaff / Grand Canyon

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Hotel Aspen InnSuites Flagstaff / Grand Canyon
2.5 of 5 Hotel   |   1008 East Route 66, Flagstaff, AZ 86001-4747   |  
Hotel amenities
Ranked #35 of 65 hotels in Flagstaff
Jacksonville, North Carolina
1 review
“Awesome staff”
4 of 5 stars Reviewed May 30, 2014

We didn't have reservations, but the staff found us a room without issue. Although it was old, it was clean and a good price (less then what was advertised) as we had a discounted rate. Included with the room was a "happy hour" with 2 glasses of wine or beer and a buffet style breakfast with scrambled eggs, ham, different breads, waffles, and potatoes. There was also coffee and juice. The room did not look like the pictures online, but that was ok with us. On day 2 our plans changed and although we had requested the room for a second night, when we cancelled about two-hours later, we were not charged. That staff was super friendly and deserve to be recognized for their customer service. The counter staff even printed directions and provided recommendations for nearby sites as well as restaurants.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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476 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Henderson, NV
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed May 18, 2014

The rooms need updating and the noise from the train makes for very little sleep... we would not stay here again.

If they updated their hotel rooms and added dual pane windows it would help. And maybe one of the machines that make "white" noise would help.

Room Tip: I do not think there is a good room.
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  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2014

My husband & I have stayed in many places in Flagstaff. This motel is friendly, clean - offers breakfast (hot breakfast - not rolls & cereal) and happy hour or social hour as it is called. Just a hint - if you want a good rate - call the motel & book. For example all the sites are quoting a price of $89 - plus fees - my room rate through the hotel is $80 = no fees. Plus you can change reservation - make requests directly through the motel. It is a motel - not a hotel - which is fine with us. Yes;, there are lots of trains that pass through Flagstaff - you hear them all over town.

Room Tip: Ask for a room in the back - book through Aspen Inn & Suites park early for place by your room...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 4, 2014

My cousin and I stayed here after a day in the Grand Canyon. After looking at pictures online, I agreed to stay here. Online it looks like a HOTEL with nice new rooms. In reality it is a old and outdated MOTEL. It is a big disappointment from what is depicted online! The beds were ok but a train goes by often all night long. The rooms are also not really clean feeling and there were stains all over the ceilings. The only positive is that all of the staff we encountered were very nice. In the future I would pick a better hotel even if it means paying more.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nambour, Australia
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 30, 2014

Upon arrival at this Hotel we were greeted by friendly staff during check in, and also invited to pop into the bar for a free drink. This was a lovely touch after a long drive. The Hotel gave more of a motel set up were the room were clean but needed serious updating. Everything about the hotel was old, the bathroom, décor, beds etc. If you need a place to stay the night and this place meets your budget requirements then stay, but don't plan a long stay here you will be disappointed. Thank you to the staff, but the rooms is were some serious $$$ need to be spend. To end on a positive note the include breakfast was very good and enjoyable.

Room Tip: This is a stay one night motel then move on.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagstaff
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 22, 2014

Stayed for one night, in an executive suite with 2 bedrooms. The fridge and microwave are located inside the bathroom! Rooms are tiny, and not well lit at all. The floors are really dirty, sinks chipped. Not like the pictures at all.
The good part was the decent breakfast, and Friday night social with free beer and chips and salsa.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 21, 2014

When I booked this i was under the impression that this was a hotel. The rooms are actually a motel setup. We checked in for two rooms and both rooms were not just unsatisfactory, but below unsatisfactory. There were stains on the linens and furntiture. It looked like one of our rooms had not even been cleaned. The floor had dirt on it and there was a sticker from a shirt stuck to the chair. The rooms were extremely old, which would have been fine if everything was clean, but this was not the case. The condition of the room was just disgusting and we decided to stay elsewhere. The girl working a the desk was very friendly and she apologized for the condition of the rooms and refunded our money. I do not recommend staying here. We were paying around $100 for each of these rooms and for only about $30 more we were able to stay at the Holiday Inn Express, which met all of our expectations for a room.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Aspen InnSuites Flagstaff / Grand Canyon

Address: 1008 East Route 66, Flagstaff, AZ 86001-4747
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #35 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Aspen InnSuites Flagstaff / Grand Canyon 2.5*
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Also Known As:
Hotel Aspen Innsuites Flagstaff

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